#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(860)570-4004

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
9:00am - 6:00pm

Curbside:
09:00am - 6:00pm

Location

503 New Park Ave

West Hartford, CT 06110

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 428 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (428)
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Showing 1-30 of 428 reviews
GG was very patient and friendly and she made my after a rough morning. Thank you
GG was very patient and friendly and she made my after a rough morning. Thank you
by
  • Verified Purchase
  • Recommended
The store was very clean, and the employees were friendly and helpful.
The store was very clean, and the employees were friendly and helpful.
by
  • Verified Purchase
  • Recommended
I recently purchased some supplies at the West Hartford home depot. In my rush to get to work, I...
I recently purchased some supplies at the West Hartford home depot. In my rush to get to work, I forgot my wallet. Employee found and refused to take any gratuity. Excellent example of the honest and hard working individuals that work at the store. I have never had a negative experience with anyone in customer service at this store. I will continue to patron this store.
by
  • Verified Purchase
  • Recommended
The HOME DEPOT's Customer Service Rocks! My girlfriend and I are from NY, we stopped by even thou...
The HOME DEPOT's Customer Service Rocks! My girlfriend and I are from NY, we stopped by even though we were visiting friends in CT, because I needed a 2 X 4 cut to my specs, and I wanted to get this off my "to-do" list. Am very grateful I got the help I needed, and the gentleman took my two pieces of lumber to my car. Am disabled and on a cane, and I feel very welcome in your store!
by
  • Verified Purchase
  • Recommended
good customer service, very friendly
good customer service, very friendly
by
  • Verified Purchase
  • Recommended
My experience at the store was okay, until I asked and associate if I can have a plat cart that h...
My experience at the store was okay, until I asked and associate if I can have a plat cart that had product on it. He said yes. So I asked him if he could remove the product for me because it was too heavy for me. He said he would but he didnt. Instead he walked away. Luckily another associate( i think her name was Melanie) came and help me.
by
  • Verified Purchase
  • Recommended
This store has an amazing selection of items. I was able to purchase everything I needed to recon...
This store has an amazing selection of items. I was able to purchase everything I needed to recondition the roof on my motor home. This store is the only home improvement store in the Hartford area to carry the Henry tropicool rubber roof reconditioning system.
by
  • Verified Purchase
  • Recommended
Everyone was very nice. Each person I spoke with was knowledgeable and helpful. I am putting wiri...
Everyone was very nice. Each person I spoke with was knowledgeable and helpful. I am putting wiring in a sprinter van and the help was appreciated. Great experience!
by
  • Verified Purchase
  • Recommended
I love shopping at this Home Depot. I have generally been pleased with how helpful the employees...
I love shopping at this Home Depot. I have generally been pleased with how helpful the employees are. However, at my most recent visit to order a part for my garage door, I found employee Dennis especially helpful in figuring out which style door, calling the manufacturer to get the part #s, and then ordering the parts on-line, and having them mailed directly to my home in another state. !00% customer satisfaction.
by
  • Verified Purchase
  • Recommended
Very helpful employees in front desk especially Aracelis very helpful and polite
Very helpful employees in front desk especially Aracelis very helpful and polite
by
  • Verified Purchase
  • Recommended
Kate at the Garden Center is very knowledgeable and fun. She made excellent recommendations and t...
Kate at the Garden Center is very knowledgeable and fun. She made excellent recommendations and the store had a very good selection of plants, perennials, and pots. She focused on what type of light our house gets and had great taste. She really improved the curb side value of our house.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
For the most part,the employees are greatallthough some go above and beyond like Marcus today 4.2...
For the most part,the employees are greatallthough some go above and beyond like Marcus today 4.21.18
by
  • Verified Purchase
  • Recommended
Great customer to associate experience. So many people went out of there way to help me.
Great customer to associate experience. So many people went out of there way to help me.
by
  • Verified Purchase
  • Recommended
I was pleased the store was completely stocked with spring garden needs...the flowers were beauti...
I was pleased the store was completely stocked with spring garden needs...the flowers were beautiful, the herbs lush and I found lettuce plants which looked great.
by
  • Verified Purchase
  • Recommended
nice and friendly store, out of seven days i visit this store nine days, ( sometimes 3-4 times a ...
nice and friendly store, out of seven days i visit this store nine days, ( sometimes 3-4 times a day)
by
  • Verified Purchase
  • Recommended
The staff was very helpful in the flooring department, and went the extra mile to help me load my...
The staff was very helpful in the flooring department, and went the extra mile to help me load my new floor in the truck; I highly recommend them go check them out.
by
  • Verified Purchase
  • Recommended
Very professional and helpful staff who took the time to understand and rectify the problem to my...
Very professional and helpful staff who took the time to understand and rectify the problem to my highest level of satisfaction.
by
  • Verified Purchase
  • Recommended
The store had a hard to find item that I found and purchased and the employees were awesome to me..
The store had a hard to find item that I found and purchased and the employees were awesome to me..
by
  • Verified Purchase
  • Recommended
Yes everybody is so very helpful and friendly keep up the good work thank you
Yes everybody is so very helpful and friendly keep up the good work thank you
by
  • Verified Purchase
  • Recommended
Zoiy is amazing! Just when you think that good customer service is dead, Zoiy does an amazing job...
Zoiy is amazing! Just when you think that good customer service is dead, Zoiy does an amazing job and restores your faith!
by
  • Verified Purchase
  • Recommended
Sometimes service is below par, my wife and I walked out recently when we went to the paint count...
Sometimes service is below par, my wife and I walked out recently when we went to the paint counter and asked for help, and 2 female employees were to busy talking to each other to help us, and then my wife overheard them making comments about her! They were very rude. But, there are also great employees in the store, we met one about 1 1/2 years ago when we purchased windows. Very friendly and helpful (His name is Mark). Look forward to seeing and working with him in the future!
by
  • Verified Purchase
  • Recommended
Friendly staffs
Friendly staffs
by
  • Verified Purchase
  • Recommended
This is a great store...Always very helpful...This is the best Home Depot out of the 4 that I fre...
This is a great store...Always very helpful...This is the best Home Depot out of the 4 that I frequent...
by
  • Verified Purchase
  • Recommended
Great staff, great selection and great prices.
Great staff, great selection and great prices.
by
  • Verified Purchase
  • Recommended
Sonia, Natasha, and Denise are the BEST ProDesk customer service reps in the area. They constantl...
Sonia, Natasha, and Denise are the BEST ProDesk customer service reps in the area. They constantly go above and beyond to make sure that every trip leaves a smile on your face, regardless of the challenges you may have faced.
by
  • Verified Purchase
  • Recommended
The West Hartford Home Depot consistently has been all we needed it to be: the products are ther...
The West Hartford Home Depot consistently has been all we needed it to be: the products are there and the employees friendly. After 10 years, so far so good!
by
  • Verified Purchase
  • Recommended
The store employees were very kind and helpful.
The store employees were very kind and helpful.
by
  • Verified Purchase
  • Recommended
I needed help and i was help i needed a rug for my floor i give this store a 5 star i have only ...
I needed help and i was help i needed a rug for my floor i give this store a 5 star i have only been in hartford ct for 3 years so far so
by
  • Verified Purchase
  • Recommended
overall the store is OUTSTANDING; and, extremely helpful.
overall the store is OUTSTANDING; and, extremely helpful.
by
  • Verified Purchase
  • Recommended
Customer service is always key. I was helped today by an associate named Oret. I was in home depo...
Customer service is always key. I was helped today by an associate named Oret. I was in home depot for about 15 minutes which is awesome for all the questions I had. He knew the products and didn't mind helping me in more than one area. I made it to work on time lol
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 428 reviews

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