Reviews for West Wichita #2205

I would like to thank Ann and Bob for all their assistance and friendly service. They did save me some money by enrolling me in for a Home Depot credit card. Very patient with me. I had too many cartons of flooring and Ann was very helpful in returning the extra to the shelves.

I like Home Depot, compare to other shore, I do not have time to go to differ store. If not in stock, it can be order.

Not a reflection of the store or the employees. Home Depot asked for a review of an online purchase and subsequent discount due to poor customer service. Placing this review anywhere I am asked to provide a review. Email sent to customercare@homedepot.com is below. FYI, the response was that this email account was not monitored. I would like to provide this email to document my recent experience with Home Depot. On December 10, 2020 I decided to purchase a standup freezer from the Home Depot website. As I started to place my order through the Home Depot website, the delivery date indicated December 23, 2020. I thought that was unusual since no other stores in the area could get the appliance for a couple months. I called the local store to double check that one was either in the store or on the way to confirm the short delivery time frame. There were none in the store but was assured that the delivery date was correct and that the computer system is typically accurate. On December 14, 2020 I received a notice that the delivery date had been moved back to January 15, 2021. Not a big deal but certainly not what I was promised. The delivery was made on January 15, 2021. I inspected the outside and inside for damage and did not notice anything. As we were taking the tape and cleaning the inside as recommended, I noticed the light would not come on. As I was checking the seals down on my hands and knees, I noticed that the bottom shelf in the door was bent. I checked the seal and it looked good so thought this would be acceptable. As I started to check on why the light was not working, I realized the magnet at the bottom of the door was also pushed out of place. This misalignment results in the fridge not knowing if the door is open or closed thus affecting the light and the alarms. I could not fix this issue. That evening I called the number the delivery guys provided if there was an issue discovered within the first 48 hours. I remained on hold for 30 minutes and eventually left a message. A call was returned an hour later. They were not able to help and provided a Home Depot number to call. I called the number and after about 30-45 minutes of going through the automated process was able to get a hold of someone to help. After 10 minutes with that person it was decided that I needed to be transferred to another department. 10 minutes at the new department they transferred me again. The third person started to have answers to questions before they were asked. It was obvious that I was sent back to the first department. Eventually I was able to get a replacement ordered with a delivery date of January 22, 2021. The 22nd came and went without contact. On, January 25th, I was able to use the online chat feature to determine the second delivery date would be February 19, 2021, another 4 weeks of waiting. On February 18th I received an automated phone call stating that the delivery would be delayed due to the weather and that I would receive another phone call in a couple days to schedule a revised delivery date. Today, February 22nd, I have not received a phone call. I reached out to the Home Depot via the online chat feature. It appears the rescheduled delivery date is now March 6th. Another couple week delay. I have asked multiple times for an email address to send this email to and have been told multiple times that there is no such address. Today, the associate I was texting with was able to provide me with this email. I appreciate that she was able to do this but and once again disappointed that it took so long to get pointed in the right direction. I can understand and do appreciate that there are delays outside the control of the Home Depot. However, this is no excuse for the lack of communication and customer service. Had I received the appropriate contacts in a timely manner regarding the delays and re-scheduling there would have been no need for this email. I have also been told that the delivery is through a third party and is outside the control of your associates. That I would need to call them to leave feedback to get updates. I again understand that their scheduling is outside the control of the Home Depot but the Home Depot has discretion over who they hire for delivery. I would encourage you review their customer services practices too because passing the buck to someone you hire is just as bad as failing on your own. At this point, I have made another call to local appliance stores who now have models in stock. I am considering cancelling this order and paying more for a local company that can deliver without the headaches and who will be able to follow through on customer service. I thought that I would give the Home Depot another chance to earn my business but as has been the case in the past, the Home Depot once again shows that there is no concern or priority for customer service. Regardless of whether I cancel this order, I will be taking my future business elsewhere, large or small. I will go out of my way and pay more for better customer service than has been demonstrated. I have no doubt that I can “Get More Done” by avoiding the headaches and wasted time dealing with the Home Depot.

Store was in Excellent condition FULLY STOCKED VERY COMFORTABLE! It’s amazing the stock of goods you carry! What’s up with EVERY EMPLOYEE BEING NICE AN FRIENDLY! They even got along with each other! Pretty Amazing! Like they enjoyed being there!! I would like for you to recognize employee: Sales Cashier ELIZABETH! Absolutely IMPECCABLE. I was 1 of the last coustomer’s out an she treated me like I was the 1 st coustomer of the morning! Also 2 weeks ago I invested 900 in a new washing machine an that employee well usually style. ( he was an older man an they are quite people ) I spent more there an he next mention the survey so KOOTOS TO ELIZABETH

The flooring section was fully stocked with product. Flooring associates were helpful. They answered our questions and within a few minutes our shopping trip was complete. The store was bright and clean.

I thank Assistant Manager Ashely when she saw me she stand up to came help so quick with great smile & kindness & knowledge & with great speed & effeciency. Is she become Manager of store. Store will save alot of money with her great fast friendly deep knowledge & skill with great smile. Thank you Ashley your amazing quick help with great beautiful smile & kindness. I had great trip to came to buy my tool for roofing & framing house today.

Like the way the isles are marked. Makes it easier to find what I'm looking for. Found everything we were looking for this trip without asking for help. Other times help has always been very helpfull and very respectfull . Easy access to the store with good parking available.

Masks are OPTIONAL, despite local ordinances and common courtesy.

Mostly easy to navigate, exceptional service but sadly a lot of missing product that is in-stock at the store according to the app but aren't actually on hand when you show up because the product was stolen.

Always easy shopping superior products and great cashiers and easy self checkout

Michael S. The cashier today at the self checkout 1217Hrs is just another reason why I shop at Home Depot in West Wichita

As I have stated before I go a little out of my way to visit this store, great employees superior products and easy checkout

Always helpful, easy checkout and helpful employees no matter how bus store is

The store is laid out well and the employees are ALWAYS friendly and helpful. On this trip Bob, the cashier, was very pleasant and helpful.

Jesse and Shania made my experiance the best I’ve ever had of any type of shopping. Friendly, helpful and truly professional. 58 and never posted any feedback on shopping experiance, until tonight! Out in the parking lot entering this information and wondering if these two are known for their abilities. Would hire these two in a heartbeat to work with my company. A full line swimming pool and spa service and repair business. I don’t care if they know anything about service or repair, Just to represent my company would be enough to satisfy me. Real treasures! Thank you and I will assure you that this is the only place I will come to when it’s time for anything. Thank You, Shania and Jesse!

Lady at the paint department was very helpful in suggesting type of paint to use for our project. Even gave us price points and explained differences (what you get for the money differences.) very helpful and pleasant to deal with, but also very quick and efficient - didn't dilly dally and made it a quick easy experience.

Much cleaner and better organized than the Woodlawn store. Close to where my rental properties are. Please do not reduce hours to close at 6:00 pm again, very hard to maintain rental properties when you close early.

From the moment I entered the store I was greeted by a friendly smile. When I reached the appliance department I was greeted by Alex. She was super friendly, patient and helped me with my washer/dryer purchase. With her help I was able to pick out the appliances that best suited me.

5 stars for all high fives I give and you guys are like rock stars also.

Great store shopping experience, but be an informed shopper. Home depot sells Halco lighting brand Led lights, one of these 5 year warranty lights went out on me one year in service and I am getting the run around trying to get a warranty replacement. Seems they are trying to get me to give up rather than honor their commitment to their product. Never buy Halco LED products!

I arrived early and had no trouble finding someone to help me with my questions. The employee Brandon was knowledgeable about the product and took time to explain to me exactly what I was getting. Cashier Lori was efficient and kind. They got my day off to a good start.

Great people, visit Mike in pro desk, he has an amazing story. Don't buy Halco lighting LED bulbs (especially the 8 foot T-12), they last 6 months at best and Halco will not honor their 5 year warranty.

This store is always clean and the employees greet you at the door. I always get assistance when needed.

organized, good signage and clean, but big.

This store has always been our first “go to”for any repairs, replacing, and remodeling .

The store was clean and the layout made it easy to find what I needed

Several staff members worked together very hard at achieving a difficult color match. They were all very friendly and worked hard to achieve a match!

The staff has been extremely helpful the last several times we’ve shopped there. They appear to be more well trained than they were a few yrs ago. This store has always been our go to place.

The Store was friendly and clean all the employees assisted me as i asked questions and the check out was a pleasant experience.

Bob, my cashier, was very friendly!!