33 in. 20 cu. ft. Garage Ready Frost Free Defrost Upright Freezer in Smudge-Proof Stainless Steel, ENERGY STAR

[This review was collected as part of a promotion.] To my pleasant surprise, this Freezer is very roomy with a slim fit. It’s on wheels, can be opened to the left or the right with smooth door-side handles. Roomy strong wire shelves inside, the door has plenty spacious of shelves also. The large wire basket in the bottom is perfect for loads of organized packages. Garage Ready!

Subject: Request for Assistance With Defective Frigidaire Freezer We purchased this Frigidaire freezer for approximately $900 shortly after buying our home. It remained in the garage for a few months during renovations. From the time we began using it, the freezer has never worked reliably. The door seal does not close securely, and the door opens too easily—sometimes on its own. The freezer also develops severe ice buildup and fails to keep food consistently frozen. A technician sent by Frigidaire attempted a repair during the first year, but the problems continued. The technician also mentioned that the model’s drains might not be working properly. Despite cleaning the appliance and contacting Frigidaire repeatedly, we have not received a lasting solution. We lost a substantial amount of food, including fresh-cut beef and pork, and spent considerable time trying to troubleshoot the freezer. After the food was defrosted it was not eatable. We eventually unplugged it because we could not rely on it to store food safely. This has been a significant waste of money, time, and food. We work to control the temperature, different settings, but it was still horrible. I need to call somebody talk to the organization because I’m really very very upset. Not only losing the money to buy it but losing so much food. It was a double whammy. Even after cleaning and unplugging it, the freezer has remained a source of frustration. Every so often, I plug it in to see whether it might finally work, but the same problems return. I tried again in recent months, and it still did not work properly. We are asking Frigidaire to review the freezer’s service history and provide a clear, written diagnosis of the door-seal, ice-buildup, and drainage problems. Please offer a specific resolution, such as a permanent repair at no cost to us or a replacement freezer. We would appreciate a prompt response and a clear plan to resolve this matter. Our experience has been extremely frustrating, and unless Frigidaire takes responsibility and helps make this right, we would not buy from or recommend the brand again. You are a big organization that needs to to listen to customer and assist customer when your products have defects in how the products are made. 20feet frost free defrost Upright Freezer in White, ENERGY STAR does not work at all!!!! It does not insulate the food and food is frost bitten. Please have someone in your Organization contact us to assist.

I purchased this in June 2026, the freezer began to fail in August 2026. It took a couple of weeks to get technicians out here, they could not speak English, spoke to me through a phone translation. This company is called ACT Services. The company said they would order a part and be back. I asked for someone who could speak English. I then I got a phone call telling me that Frigidaire was sending a new door for my freezer. But they had no tracking number and did not know when the new door would arrive. After the door arrived, I scheduled the repair to be the second week of October. Same technician came back, who could not speak English. Another technician joined him who spoke very little English. They had trouble putting the door on. I had to pull out my Frigidaire book to show the diagrams on how to put the door on. The freezer seem to work fine for a few days and then failed again, frost occurring on the inside top door and inside top freezer; Oct 12 I checked and the freezer was still condensing and making frost/ice, and in the back interior, the the "even temp" panel was totally frozen over. This is the panel that says even temp. I called Home Depot and they said they could not honor a request for re replacement because it was after 90 days. I was then referred to Frigidaire who said they would send a tech out to repair the freezer; I said no, don't send the same techs--they said they would try another company. Frigidaire rep said they can't send any other technicians from another company. Total waste of my money. The conversation with Frigidaire ended with the rep telling me he would escalate this ticket and I should hear something in 3 days. I will never get an appliance from Home Depot in future nor will I ever buy a Frigidaire appliance again.

This gets ZERO stars!! Don’t ever buy this Frigidaire freezer from Home Depot!!! Spent almost $900 and it stopped working 16 MONTHS after buying it!!! Home Depot and Frigidaire do NOT stand behind their products!!! Absolutely terrible customer service! Will NEVER buy anything from them again!

Had the same issue as a previous reviewer posted. There is a MAJOR defect in the door at the top. This is causing frost to form at the top of the freezer. I even ordered a new freezer as a replacement and the exact same thing happened. Besides all that the seal is flimsy thin garbage. Would not purchase again.

Bought it in June and immediately had problems with frost forming at top of the freezer. Tried troubleshooting it and turns out it’s the door that was defective. Spent weeks trying to deal with warranty and all they do is send you to talk to another person/company. No-one knows what’s going on every time I call despite there being a file under my name. All they say is that it’ll take 7-10 business days and they can’t explain for what. Since it’s such a large unit, the door is never in stock and they won’t replace the unit until they’ve tried replacing the door first even if it takes months. Terrible product. Terrible company. Terrible customer service. Absolutely do not recommend this product.

Fan that cools freezer is on par with a PC tower fan, little air circulation. Defrost stopped working at 14 months use, it is roughly the cost of the freezer to replace components. Fan stopped working at same time. Prime example of how modern Frigidaire appliances were produced for landfills.

[This review was collected as part of a promotion.] We wanted an upright freezer so we bought this one. So far, after 2 weeks, we're pleased with it but it's really kind of early to write a long term review

[This review was collected as part of a promotion.] Temperature and Defrost Cycles

[This review was collected as part of a promotion.] The Frigidaire freezer got delivered at the end of January. The circuit board gave out during the peak summer season August 2026. All the frozen meats (Halal /Kosher) got rotten. we have 2 other refrigerators to use for daily cooking. Hence, we weren't taking out stuff from the Frigidaire (FFUE2022AW) on a daily basis. All foul smelling liquid started dripping from the freezer indicating problem with freezer.