Emergency Battery Backup Sump Pump System

I purchased two of the Combination pumps from the Hamilton store and installed one at home and the other at my cottage. After careful installation and speaking with Glentronics they sent me another pump to install. Still doesn't work. I am using a 102 inches of pipe with 1 90* and 2 - 45* abs elbow and the pump will not pump after the initial cycle. the head pressure is to much for the pump. So short of putting this pump above my floor, the backup pump is pretty much useless. $1000.00 when done

Purchased the unit in March of 2018 and less than 3 months later I get these two warnings: 1. Check the circuit breaker and plugs or replace charger. 2. Terminals corroded or battery defective. Clean terminals or replace battery. Worst part is the alarm you cannot silence in case above. I had to use my car battery charger b/c the unit received in picture did not work. Once I got the battery fully charged it did not fix the issue. Called customer service and they sent out a new AC adapter but at this point I'm so frustrated I just returned the Backup Sump Pump and get my money back. Customer service was not great after hitting option 3. Did not appreciate the fact that they had no record of my product registration on file. I told them I still have the confirmation email received from the day I bought and registered the product.

This product was really easy to install and works great! Even if I was not a plumber the directions and pictures make everything so clear to understand. You may need a few extra parts depending on your sump size however, the different possible configurations as well as detailed parts list are all in the directions. The monitor is very informative in that if the backup sump is activated it lets you know visually and audibly (if you want) so that you know if your main pump did not operate. I would highly recommend this product because the monitor also informs you of the condition of the battery as long as you purchase the "watchdog" battery which I did and also highly recommend.

I installed an earlier model of the watchdog approx. 16 years ago and have used it several times over the years. That unit failed to operate during our recent 3 day power outage but it was probably due to my lack of maintenance to the battery in the past few years. There was only one unit left in town, that I could find, and I ordered it online for pickup in the morning. The new unit was easy to install, despite having to fill the new battery with acid, and i had the backup running in a few hours. Power came back on 10 hours later but the emergency pump saved me 10 hours of bailing by hand.

This is a decent backup unit. We live in an area with a lot of water, and our sump stays pretty busy. I installed this about two years ago, and it's done very well so far. Power outages, pump failures, and even in a flood when my sump pump couldn't keep up, this ran and kept the sump low and my basement dry. The unit is smaller, the emergency float switch takes some adjusting, and the beeping can get a little annoying, and I wish it had some more advanced features, but overall it has been a good product for us. If it ever needs replaced, I will likely purchase the same brand, but check out the larger unit, and possibly look into WiFi capability.

I bought the equivalent of this pump at the Home Depot in 2003. I live in an area that has a lot of groundwater...my 1/2 hp primary pump runs every 10 mins during peak flow, approx 40 gals per min @ 8' head (lift). I always thought if the main pump went out, this thing would be dead in 1/2 a day at best. In 2006, we had a horrendous ice storm here, some areas without power for over 10 days. This pump ran faithfully every 5-10 mins (using a 2 year old 925 cca boat deep cycle battery), and was still running when the power came back on after almost 4 days! It truly surprised me for a product in the entry level range. I attribute this partially to: 1. a careful installation with special routing to keep the discharge lift under 5' (I cheated and went directly through the foundation wall into a storm sewer, rather than up-and-over the foundation), and 2. A good battery. But be sensible folks- know what your primary main pump capacity is, the lift, and how much it is pumping (hint: check the charts at your primary pump manufacturer web site, then charts at the basement watchdog site). That will tell you if this pump can handle it. If your primary pump runs nonstop during storms, 1. its probably too small, and 2. you better plan on multiple backups, or something else with high capacity. And by the way, although the battery is not included, most Home Depots DO carry 2 models of the dry battery and also the acid to be added, the benefit here is a truly "new" battery, which can be serviced (not sealed), and accepts the voltage probe (although the unit will still function with the probe). The higher the amps of the battery, the longer it will pump, and the more you will pay. If the HD doesn't have it, you could also consider a serviceable deep cycle marine battery. After almost 10 years of service, 4 batteries, and multiple power failures without mishap, I have decided to get a new one...you guessed it...this one again. One welcome improvement is the fact that the alarm can now be switched off during an event, and the float switch is now redundant (2 floats). Advice? 1. Keep the discharge pipe completely separate (after all this IS an emergency system) from other plumbing and as LOW as possible. 2. test the system regularly and expect to change out the battery every 2-3 years (don't forget you can recharge the battery from your car in a pinch or even use the car's battery in a real emergency). 3. try to mount the pump with support UNDER the pump. I had a neighbor with this exact model and their basement DID flood...our investigation found that the installing plumber hung the pump by the discharge pipe which cracked the base housing, so the pump ran but did nothing. 4. Be sensible and make sure this pump has the capacity you need...you can even call their tech support- I have found them to be very helpful- the system will only be as good as the installation. I hope you have the same good luck I have had with this pump.

This is a great alternative to a back up generator, I own a waterproofing company and battery back up pumps work with the power on too , so you really have double the sump pumps if the flooding is overwhelming the main sump pumps !!

Put it in it worked. Tested it a month later it didnt work. Junk

Great product! Works exactly as it should! The instructions were really easy to read, even though I already knew how to install this system. I installed a different brand 100ah agm battery and it works great with this system. Overall, after you get a flooded basement due to a faulty primary sump pump, you appreciate this system much more! I now have a Basement Watchdog primary pump along with this system, and now have a great piece of mind. I highly recommend this system!

This is a replacement for a previous BW system that lasted >10 years. It was only needed once, but is inexpensive insurance for a finished basement