Thank you for posting a review. We appreciate you bringing this to our attention and we are sorry that our Coleman 50 Qt. Xtreme 5-Day Hard Cooler with Wheels in Black didn't meet your expectations. This is not the experience that we want you to have. We will make sure to take note of your feedback for review. We are always looking for ways to better our product and services, and your feedback would certainly help us in improving it moving forward.
Should you have any question regarding the warranty or would like to obtain warranty service, please visit Coleman website. Then click on the support on the upper right corner and choose contact us and you will be routed to our contact form.