True HEPA 310 sq. ft. Allergen Remover Air Purifier

Thank you for your inquiry. The pre-filter has a rated life of up to 3 months of use, while the HEPA filter has a rated life of up to 12 months of use. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Thank you for your inquiry. Please contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com and we will be happy to assist you. Thank you.

Thank you for your inquiry. All of the settings will remove the same contaminants from the air that passes through the filters. However, Allergen setting is the best speed to carry allergens through the air and into the filters, and Germ setting works the same for mold and germs. General Clean, while not the best at either germs or allergens, is better at pulling in germs than Allergen setting and better at pulling in allergens than Germ setting. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Yes, it does, as well as virus, bacteria, animal dander and cigarette smoke. Haven’t had any problems with allergies since I started using it.

Hi Teara. The filters, (charcoal and HEPA). are not washable, but the charcoal filter can be vacuumed when the dust collects on it. The HEPA filter is normally replaced annually. I hope that this helps, but feel free to ask questions if you need more information.

If you currently have a smoker who smokes in the house, it will remove smoke particles from the air. But it won't remove the smell of previous smoking in the home. To do that, you will need to clean the walls and carpet, etc.

There should not be any smell from the unit. I would call the company’s’ customer service number in your product instruction book.

This purifier is the great, it removes smoke, smells, and if you have breathing problems it is the best. You also get a refund from ComEd because it is an energy saver.

It is going to blow air around while filtering and essentially increasing aerosolized asbestos so I would not rely on this purpose.

I really don't know, but I would try emailing or calling Honeywell and they may be able to help.