A:  Hi Paul, thanks for reaching out. We're sorry to hear that your disposer won't turn off. If you haven't already, completely turn off the power from all sources by unplugging and/or cutting the power from the fuse box or circuit breaker. Once the power is off, disconnect the plastic tube from the spigot at the bottom of the button. Make sure there's no blockage in the tubing. Unplug the switch box. Make sure the tube is securely attached to the switch box and that there is no blockage in the tubing at that end. Plug the switch box back in. Turn power back on and plug the disposer in. Force air into the tubing by blowing through it. If manually forcing the air through the tube turned the disposer off, please contact us via https://support.insinkerator.com/app/ask. If manually forcing the air through the tube did not turn the disposer off, the switch box is not working. You will need to replace the SinkTop Switch kit. I hope you'll find this information helpful.

A:  Press button to turn and then again to turn off.

A:  Sounds like it wasn’t installed correctly 

A:  Hi ReddyKilowatt, thanks for reaching out. It is not about reducing the load on the breaker. The sink-top switch is an AirSwitch mechanism which means that the power module's outlets are controlled by an internal alternate-action switch. This means either one or the other outlet will be energized at all times and the other device that is plugged into the outlet cannot be used. I hope you find this helpful.

A:  Hi Robert, thanks for reaching out. The Power module's outlets are controlled by an internal alternate-action switch. This means either one or the other outlet will be energized at all times. When you push the Sink Top Switch button, you switch electrical power between the two outlets on the power module. This feature allows a second appliance to be plugged in (such as an InSinkErator Instant Hot Water Dispenser) and momentarily interrupts its power to run the disposer. The power module automatically turns the second appliance back on when the disposer is switched off. We hope this helps.

A:  Hi Mangos, yes, that won't be a problem. Just make sure that the power module mounted on a cabinet wall is within 3 feet from the electrical outlet and the disposer. Also be sure that the air tubing loops below the power module. For your reference, please check out the Installation Guide here: https://bit.ly/2Lf8ZOw.

A:  No, under the sink.  I used the same plug outlet that the dishwasher is plugged into.

A:  It is designed to be mounted under the sink in the cabinet. Although you could possibly route the cable to an outlet above the countertop, I would not recommend it. The air-switch mounts through the countertop with the control box mounted below the sink and the disposal plugged into the control box, which in turn is plugged into an electrical source.

A:  No it’s a separate switch under the sink