28 lb. of Ice a Day Countertop Clear Portable Ice Maker BPA Free Parts Perfect for Cocktails and Soda in Stainless Steel

There's no doubt that NewAir's customer service is helpful and responsive, almost aggressively so, which is fantastic! I've discovered that you're sure to receive good customer service when shopping under the NewAir umbrella. That being said, the longevity and build quality of this ice maker leaves a lot to be desired. I was perfectly happy with mine for about 5 months (clear ice, pretty quiet, minimal space, etc) before the cubes started freezing into one big unbreakable chunk (I believe the problem is a broken sensor that handles the transition from ice creation to dispensing, as I can still do it manually. I was hoping to have it repaired but could not find an appliance shop that would have me and was only offered a replacement by NewAir after trashing mine (for $30 due to its refrigerant) and leaving a few reviews. You would think that posting nearly double the price of a comparibly sized competitors product would ensure a more resilient appliance, but instead you're paying for the year long warranty and speedy customer service as evidence by the other 300+ NewAir Google reviews regarding their ice makers. I was really hoping this was a fluke, but will need to throughly research before buying anything else from NewAir in the future. I'd hate to create this much waste and hassle for such a minor problem, and maybe that's just the throw away world we live in, but doesn't change that it's abhorrent, especially when you expect a quality product and not just quality service.

Overall disappointed. I decided on this because of superior "clear ice". It neither creates clear or magically longer lasting ice. It seems to have no insulation, not even as much a cheap cooler...its more like a plastic lunch box. The biggest problem I have is the function to make ice doesn't work properly..it does not seperate into individual cubes, they have to be broken off and sometimes the ice doesn't fall it just keeps building up into a solid block. The only way to fix is to turn off or pry off.

The ice maker on my Thermador refrigerator is always malfunctioning and after spending nearly 1,000 on repairs I purchased this unit. It's fabulous and the after service was prompt. Buy it!!

We bought this machine and we were very excited and loved the product. But then it started to freeze and instead of icecubes it made one block in the part where the water forms cubes. And it made a block of ice. We cleaned according to instructions but the problem would not go away.

I purchased this machine when we moved into a house with no Ice Maker. Rather than going through the whole routine of making a purchase for the refrigerator found at the rental home, we purchased The Luma Comfort IM200SS. What perfect purchase we made! We have been using the machine 2 to 3 times per week since March of 2018! No issues and starts making ice in about 15 minutes. We make enough to fill 2 1 gallon freezer bags, then it gets a break until later in the week. Even took the unit to a birthday party in Texas...everyone had cool drinks the entire day!! Great purchase!!

Has been working well since we received a couple wks ago. Have noticed that some of the ice has not been crystal clear as of the last "batches". We only put filtered H2O in the machine. Hopefully this is an anomaly, as the clear ice asserted with this product was the main reason for buying this particular model ice maker.

This ice maker is wonderful .... clear ice makes it pretty fast also portable

So far this product is working great. We had one over the past year and we loved it. But then one day, after about one year, it started making giant clumps of ice instead of ice cubes. We had to buy this new one. Hoping for more than a year of wonderful little ice cubes for our home.

Wow. I have forever ice cubes.

When I received the product it had a few scratches on the side and the corner of the blue film was ripped, this did not have any negative effects on it's performance. I would simply recommend that these should be inspected upon arrival at the store. The main product package was in a box, inside a larger box, into an even larger box, so although it was packed like a Russian doll it still managed to get damaged... I've had it for only a week or so and it starts up with a howling type noise I can hear throughout the house. I ignore it for 60 to 90 seconds and then all is OK. Considering returning, still undecided.