Hello Jes3 and thank you for your interest and support of Moen products! We are sorry to hear about your experience with your Moen Banbury Y2633BN 3 Piece Kit. What you described is not consistent with the quality we strive to provide. We would be glad to assist you and show you we stand behind our products. Please contact us at 1-800-289-6636 Monday through Friday 8:00 am – 7:00 pm Eastern Time.