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Product Details
Specifications
Dimensions: H 12 in, W 8 in, D 13 in
Dimensions
| Product Depth (in.) | 13 in | Product Height (in.) | 12 in |
|---|---|---|---|
| Product Width (in.) | 8 in |
Details
| Appliance Type | Coffee Maker | Brew Strength | Normal |
|---|---|---|---|
| Capacity (fl. oz.) | 97 | Coffee Appliance Type | Drip |
| Coffee Filter Type | Basket | Color/Finish | Black |
| Color/Finish Family | Black | Commercial/Residential | Residential |
| Features | Programmable | Includes | No Additional Items |
| Material | Plastic | Number of Cups | 12 |
| Product Weight (lb.) | 6.8 lb | Returnable | 90-Day |
| Small Appliances Color Family | Black | Small Electric Product Type | Coffee Maker |
| Wattage (watts) | 900 W |
Warranty / Certifications
| Certifications and Listings | No Certifications or Listings | Manufacturer Warranty | 1 Year Limited |
|---|---|---|---|
| Safety Listing | No Safety Listings |
Questions & Answers
May 29, 2020
Good-looking, but warming plate cracked
It is 05-28-20. I bought this coffeemaker on 05-16-20 and absolutely loved it.
Today, however, I noticed that the lid is warped and the warming plate is cracked! I am so disappointed. The store, because of the COVID-19 virus, won't take returns or exchanges right now. This is our only coffeemaker and my husband needs a coffee before he goes to work. I need help from Mr. Coffee!
by
Response from Consumer Care DepartmentJun 8, 2020
That is definitely not the kind of experience that we want you to have. Our coffeemakers were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-800-672-6333 or connect with us via Live Chat. For your convenience, we are available Monday-Friday 9:00 AM-6:00 PM, EST. We look forward to assisting you!
Customer review from mrcoffee.comNov 3, 2019
easy to use , makes fine coffee..
i purchased this maker a few months ago. finally opened the box to use.
it makes great coffee. but....the water pump puts out too much water when making.
it. it floods the inside where the grounds are...all the way to the top of paper and beyond.
i have to turn it off so the grounds are not in the carafe. then back on again. it fills too fast.
this is my second model of this type. the first aged gracefully and was happy with it.
- but this one? (i need to turn off half way) - then on again.
by
Response from Consumer CareNov 5, 2019
Thank you for taking time to submit a review! We are sorry to hear this. If the brew basket is overflowing, it could be caused by the following:
1. Are you using soft water and decaf coffee?
2. When was last time the coffee maker was cleaned? We recommend cleaning after 40 brews of hard water (every three weeks if used 2 times a day) and after 80 brews of soft water (every 6 weeks if used 2 times a day).
3. Please clean with vinegar using the instructions in the manual.
4. The brew basket may be damaged. Check the piece under the basket to ensure it is intact.
5. Too many filters may have been used. We recommend using one filter.
6. Finely ground coffee (all method brew coffee) may be too fine. We recommend using standard ground drip coffee.
7. Filter basket not properly inserted into a unit or has fallen in on the side. To prevent this, dampen the top edge so that the filter sticks to the side, or use a permanent filter.
8. Decanter away more than 30 seconds (pause and serve)
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Customer review from mrcoffee.comSep 11, 2017
Cheap pot
I have only had this for 3 weeks and the carafe broke/cracked by where the handle attaches at the top rim. I was holding the handle and wiping the outside of the empty carafe and it broke!
by
Response from Customer ServiceOct 11, 2017
Thank you for taking the time out to post a review. We appreciate your feedback, and would love to turn your experience around. Please contact us via live chat on our site. Agents are available Monday-Saturday 9am-6pm EST. We look forward to chatting with you.
Customer review from mrcoffee.comMay 9, 2017
Disappointed
Just purchased the FLX Series and unfortunately the shower head and tube is missing. I didn't want to go through the hastle of returning it so it's stored in the closet.
by
Response from Customer ServiceMay 15, 2017
That's a strange incident that we would love to rectify for you. Please contact us at (800- 672-6333 where a representative can take care of this issue. We are available form 9am - 6pm EST Monday - Friday.
Customer review from mrcoffee.comMar 6, 2017
Warping Brew Basket Lid
Bought at Target yesterday. Ran initial clean brew, per instructions. Brew basket lid is ridiculously warped. Serves us right, you get what you pay for. Returning immediately for another brand.
by
Response from Customer ServiceApr 27, 2017
We want to still keep you apart of the Mr. Coffee family. If you still need assistance with your coffee maker, please contact us Via Live Chat so we can get this sorted out for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Customer review from mrcoffee.comSep 19, 2016
Not Impressed
I wish I had read the reviews of this product here before purchasing. I, too, just bought mine and after cleaning the machine, have a warped lid. I can't get the basket to sit firmly inside the machine either if the carafe beneath it is in place. I can't believe I have to return this coffee maker already.
by
Response from Customer CareSep 22, 2016
Oh no, we set high standards for our coffee makers and it sounds like this one has not lived up to them. The BVMC-PJX23 is designed with all the conveniences for a customized coffee experience. The delay brew feature and brew strength selector automatically brews coffee for you, how you like it, when you want it! Call us at 1-800-672-6333 so that we can get this sorted out for you. We are available Monday - Saturday 9am - 6pm EST. Talk to you soon!
Customer review from mrcoffee.comAug 29, 2020
Too hard to read clock
Purchased yesterday and returning today. I use the programmable time feature daily and am unable to read the clock settings due to no back lighting.
by
Response from Consumer CareSep 10, 2020
Thank you for taking the time to share your review. We apologize for any inconvenience. We have high expectations for our products here at Mr. Coffee and we want to make things right.
If you need any assistance, we encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333. Our product specialists will be more than willing to assist you. For your convenience, we are available Mon-Fri, 9 am-5 pm, EST. Have a great day.
Customer review from mrcoffee.comAug 17, 2020
Terrible- They are selling faulty machines!
[This review was collected as part of a promotion.] Our first coffee pot we ever bought as a married couple lasted 8 years and it was a Mr. Coffee.
After it had been through almost constant and daily use it was time to get a new one.
We replaced it with another Mr. Coffee machine but it stopped brewing with in the first few months of being purchased.
So, I reached out to the company and they sent me this model as a replacement. With in a few weeks this model ALSO stopped brewing.
I am going on OUR THIRD replacement model of Mr. Coffee makers in less than 6 months.
I believe they are selling faulty models and they know it!
Side note: it's not a water issue either because we have both a sediment filter and a UV whole house filter. We also live in an area with several natural springs and we have AMAZING water!
by
Response from Consumer CareSep 11, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we expect them to last. We will be more than happy to rectify your issue.
We'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Customer review from mrcoffee.comAug 8, 2020
don't waste your money
I bought this coffee maker on 10/27/2019. It broke in April 2020, so Mr. Coffee sent me a new coffee maker. I used it twice before it broke again. Coffee won't brew, green light comes on when pushed to brew coffee but no water goes through to make the coffee. After about a minute or less, it beeps coffee is done but no coffee was brewed.
by
Response from Consumer CareSep 11, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we expect them to last. We will be more than happy to rectify your issue today.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Customer review from mrcoffee.comJul 14, 2020
TERRIBLE MODEL
I HAVE ALWAYS USED MR. COFFEE'S. THIS MODEL HAS GOT TO BE THE WORSE MODEL EVER SOLD. IT NOT ONLY MAKES WEAK COFFEE BUT IT LEAKS COFFEE/WATER NEARLY EVERY TIME YOU REMOVE THE POT.
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Response from Consumer CareJul 22, 2020
Oh no! We're so sorry to hear this. Please give us a call at 1-800-672-6333. For your convenience, our customer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Customer review from mrcoffee.com
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