DO NOT BUY FROM NEWAIRI bought this unit from Amazon and the first unit I received had a broken shelf inside the unit (somehow). The top would not cool down within 10 degrees of the setting and the bottom would be (for example) set at 60 degrees, the unit would say it is 65 degrees, but it would actually be 70 degrees. I called NewAir and asked for a refund, they said they could not do that since it's been more than 30 days (it took more than 30 days for the first unit to arrive). They offered a replacement. Pictured is the cooling temperatures of the first replacement which also could not cool to within 5-10 degrees of the setting. I then called NewAir again asking for a refund, they refused so I let them send me a single zone unit (same size). GUESS WHAT!!!! It was broken! Pictured if the control module ripped off upon arrival. Guess what else? If you set the unit to 55 degrees, the top of the unit is 55 degrees, great it's working! WRONG - the bottom of the unit is 65 degrees. The bottom of the single zone wouldn't cool within 10 degrees of the setting and the top of the unit. This company is garbage, none of their equipment works. I've had 3 units now and every single one has the same problem, none of them properly cool and they won't give a refund. Good luck with your really large, heavy paper weight if you buy from this company.
by Chrisb
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.