Hi Jsb,
Thank you for sharing your experience with us. Based on the installation guide for the Ladera toilet paper holder, the template should be for 7 13/32” referring to the distance needed between the two holes for your mounting brackets. We apologize for your trouble and will be forwarding your comments to our Product/Quality teams for further review. If you have any questions or concerns, please feel free to call us at 1-800-732-8238, and we will be happy to help.
Thank You,
Pfister