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Internet # 310520482

Model # PS2000

Store SKU # 1004560703

1/2 HP Submersible 12-Volt DC WiFi Connected Battery Backup Sump Pump and Monitoring System

$479.22
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  • Backup pump activates automatically in case of power failure
  • Compatible with any 120-volt primary sump pump
  • Wirelessly provides instant alerts on your phone via PumpSpy app
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Product Details

About This Product

When you want protection from basement flooding, the PumpSpy PS2000 is the solution. PumpSpy is the only company that watches your sump pump, backup pump and battery for problems 24 hours a day. The PumpSpy PS2000 connects to your WiFi and PumpSpy's Remote Monitoring Service. View real-time sump pump data anytime with the FREE PumpSpy app. PumpSpy tracks your sump pump activity and alerts you to any potential malfunctions before flooding can occur. PumpSpy's PS2000 protects your basement from a primary sump pump failure, power outage and can provide extra pumping capacity during the big storms. Whenever a problem is detected, PumpSpy sends you instant, detailed alerts via push notifications, SMS and email. Even when there's no rain, PumpSpy makes sure your sump pump, backup pump and battery are always ready for the next storm with system tests every 2 days. PumpSpy's backup pump sits next to your main pump and is automatically activated in the event of a main pump problem or power outage. The backup pump is also activated if the main pump cannot keep up with excess water. PumpSpy's powerful backup pump removes 3600 Gal. per hour at 0' or 2400 Gal. per hour at 10' lift.

Highlights

  • Highest output - pumps 2,400 GPH at 10' lift (3,600 GPH at 0' lift).
  • Free sump pump monitoring included; no monthly charges and no additional equipment required; connects to your WiFi for internet connection.
  • Receive instant alerts on your phone with the free PumpSpy app; check your sump pump, backup pump and battery real-time status from anywhere with your mobile device.
  • PumpSpy servers watch your main sump pump, backup pump and battery automatically, 24/7 and run backup system tests 3x per week.
  • Works with any 120-Volt primary sump pump; simply plug your sump pump into the 120-Volt outlet on the PumpSpy controller.
  • Best battery performance - pumps 2,000 cycles/13,000 Gal. on a single battery charge. (10 in. lift, 75 Amp per hour battery).
  • Backup pump activates automatically in the event of a main pump failure or power outage; includes dual float backup switches for extra protection.
  • All PumpSpy electronics and pumps are assembled in the USA from foreign and domestic parts; all PumpSpy technical support staff are based in the USA.
  • 14 in. Dia or larger sump basin required for installation.
  • Click here for more information on Electronic Recycling Programs
  • Return Policy

Product Information

Internet # 310520482

Model # PS2000

Store SKU # 1004560703

Specifications

Dimensions: H 11 in, W 17 in, D 16 in

Dimensions

Product Depth (in.)

16 in

Product Height (in.)

11 in

Product Width (in.)

17 in

Details

Amperage (A)

75 A

Battery Life (hours)

166 hr

Battery Type Required

12-volt

Discharge Flow @ 0 ft. (gallons/hour)

3600

Discharge Flow @ 0 ft. (gallons/min)

60

Discharge Flow @ 10 ft. (gallons/hour)

2400

Discharge Flow @ 10 ft. (gallons/min)

40

Housing Material

Thermoplastic

Impeller Material

Thermoplastic

Included

Control Box, Hardware, Mounting Bracket

Number of Batteries Required

1

Pack Size

1

Power Options

Battery, Plug-in

Product Weight (lb.)

23 lb

Remote Access

Remote Access

Requires Hub?

No Hub Required

Returnable

90-Day

Smart Home

Smart Home Enabled

Smart Home Protocol

Wi-Fi

Voice Control Hub Required

No Voice Control

Voltage

120v, 12v

Works With

Proprietary App

Warranty / Certifications

Certifications and Listings

ETL Listed, FCC Listed, UL Listed

Manufacturer Warranty

3 year

Questions & Answers

12Questions
caret
Q:I have a narrow sump pump pit that may not accomodate 2 pumps side by side. Can this be mounted above the primary pump (like the Basement Watchdog)?
by|Oct 9, 2023
1 Answer
Answer This Question

A:  Thanks for reaching out about the PumpSpy 1/2 HP Submersible 12-Volt DC WiFi Connected Battery Backup Sump Pump and Monitoring System. Our recommended installation is for the backup pump to be installed next to the main pump in a basin so that they can share a discharge (though they don't have to). We have seen many installs that do not fit our recommended instruction, though we have only tested in the ways we recommend installing.

by|Oct 11, 2023
    caret
    Q:PumpSpy's powerful backup pump removes 3600 Gal. per hour at 0� or 2400 Gal. per hour at 10� lift. Highest output - pumps 2,400 GPH at 10 in. lift (3,600 GPH at 0 in. lift) what does it mean by 3600 Gal per hour at 0 deg, and ( 3600 GPH at 0 in. lift )
    by|Jul 8, 2023
    1 Answer
    Answer This Question

    A:  Thanks for your interest in our products! Vertical lift is the distance from the entry of your sump pump to where the discharge pipe turns from vertical to horizontal. This pump can move 3600 GPH if there's no vertical lift at all. If there's a ten foot lift, it would only end up discharging 2400 GPH.

    by|Jul 20, 2023
      caret
      Q:How long will the system operate/pump before the battery is drained?
      by|Feb 23, 2023
      1 Answer
      Answer This Question

      A:  These figures can vary from pump to pump and battery to battery, but with the recommended batteries you can expect between 5-8 hours depending on how frequently your pump runs.

      by|Mar 15, 2023
        caret
        Q:Does it comes with a battery charger? How long does it takes to charge a recommended battery?
        by|Sep 10, 2021
        1 Answer
        Answer This Question

        A:  The device has a built-in charger. Once the battery is fully charged, it is maintained with a "trickle charge" to ensure it remains fully ready for use. Batteries take time to recharge. A 12-volt battery could take up to 12-24 hours to charge fully.

        by|Sep 10, 2021
          Showing 1-4 of 12

          Customer Reviews

          3.7 out of 5

          • 3.7 out of 16 reviews
          • 64% recommend this product
          Filter by:
          Showing 1-10 of 16 reviews
          Easy to install and the wifi app worked perfectly. Installed 3 days prior to a 4.5" of rain and t...
          Easy to install and the wifi app worked perfectly. Installed 3 days prior to a 4.5" of rain and the wifi warned us when the reg sump pump failed to work. If you want to be a little OCD about your regular pump this will allow you the opportunity to check throughout the day. Definitely will ease my mind when on vacation.
          by
          • Verified Purchase
          • Recommended
          This product has been fantastic so far. I have had installed for 15 days. I installed it myself...
          This product has been fantastic so far. I have had installed for 15 days. I installed it myself. It was very easy to install. I love the app and the ability to see how many times my pump is cycling each day. The product has given me piece of mind as the backup pump cycles every three days and I can see through the app that the battery is at 100% capacity and is operating properly. I also love the feature of being able to enter multiple phone numbers to send alerts to anytime the backup pump kicks in. This pump is a fantastic choice for those who love piece of mind and enjoy optimizing pumping cycles!
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          I’ve only had it for a short amount of time, but love it. I rated it 5 stars because it exceeds m...
          I’ve only had it for a short amount of time, but love it. I rated it 5 stars because it exceeds my expectations. On the app you can see a log of every time your main pump goes off, backup pump turns on, power out/loss of internet connection, water level, and even the current charge of the battery. The best part is that I can receive text messages on my phone, wife’s phone, and emails sent immediately if anything fails. It will send messages to multiple people. Love this thing so far, hope it works as good as it appears in a true emergency.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Faulty Control Panel
          Control panel failed with 3 months and incorrect alerts sent regarding outlet voltage. Outlet voltage confirmed ok. Pump operated ok but alarm sounded each time and could not be silenced. Contacted manufacturer via voice mails and email documenting the problem but did not receive a response. Home Depot reluctant to do anything util I reminded the rep that purchase was on HD account which allows return up to 365 days. Must purchase 2nd pump system then return faulty part to get refund.
          by
          Response from PumpSpyApr 17, 2024
          We are sorry to hear you experienced and issue within the first few months of purchase. If you have not resolved the issue with Home Depot yet, please let us know and we can process a warranty exchange. We stand behind our products and want to make sure you have a working product for years to come.
            PumpSpy issue and flawed support
            Insatalled pump spy myself last year. All seemed good and really like wifi notifications. Then heavy rain and loss of power hit one night but backup pump did not work and half of basement flooded. All the indicators on unit were green but nothing worked like it was locked up and no warnings from the iphone app. I performed a reset and it started to work again. I called support, left a message that was never returned however email support was returned many days later and they tried to blame me but after many emails with them they agreed to replace the unit. They must have asked me a dozen times for the receipt which I provided as proof of purchase. Never got a RMA in time before 1 year on Home Depot purchase return ran out, so returned it . PumpSpy is a great idea but its to new and my unit was defective for sure. Support appears to be overloaded and tries anything to get rid of real problems. Took me months to get someome in support to email with and finally agree to exhange but I could not trust another bad unit, lack of timely support and time was running out to return to HD. I would WAIT a year or two for next model up but avoid this one IMO. Loved the unit but its not ready for real use and I don’t want to be their beta tester. Picked up Watchdog Big dog to replace , so far so good.
            by
            Response from PumpSpyAug 30, 2022
            We're sorry to hear such a bad experience happened to any of our customers. I would love to learn anything I can personally about the entire thread of communication as that sounds like a customer service opportunity to us for sure. If you have the time to discuss more and you'd be interested in giving us feedback to make a better experience for others, email support@pumpspy.com, and reference "Home Depot review" in your subject line, I'll make time to talk it out with you, because every customer who buys our product deserves to have the experience we advertise. I do hope to hear from you, and we are grateful for your honest feedback.
              • Recommended
              1 found this review helpful
              It worked just as described. I would have gave...
              It worked just as described. I would have gave 5 stars if the app would have worked outside of the US. It was back up and running once I was back in US territory.
              by
              • Verified Purchase
              1 found this review helpful
              great system
              This system was everything i was looking for. I am a tech guy and have everything on my phone this thing tells me everyrhing i want to know. You wont find another system like this!
              by
                • Recommended
                Pump arrived promptly as promised. Installation was easy, wifi...
                Pump arrived promptly as promised. Installation was easy, wifi took several attempts to set up but system works great so far. Would definitely recommend if you want to be able to monitor your sump pump while you are away or even if you are always home. You don't always know your pump fails till you see water in your basement. Price is a little high but it's nice to have the app on your phone.
                by
                • Verified Purchase
                You need an I Phone for this
                Android app keeps crashing/stopping and as this company does not offer any Windows app, the key features of this product basically are not available for you unless you have an I Phone. Just go to the Google play store and read all the reviews by frustrated users of this product/their Android app. The average star is like 2.4 right now, and I am actually quite surprised how generous people are. Well, my Android app worked for the first couple of weeks and then stopped, so I wonder some people gave it a good rating while their app was working...
                by
                Response from PumpSpyJun 26, 2020
                Hi John.

                If the Android app is crashing or stopping, your authorization token is corrupted. It's very easy to fix:

                In your phone's settings, go to apps, then select the PumpSpy app. Clear the stored data and the data cache, then exit. Re-open the PumpSpy app and login.
                  1 found this review helpful
                  System WiFi mode cannot be set up. Very disappointed.
                  System WiFi mode cannot be set up. Very disappointed.
                  by
                  Response from PumpSpyJun 25, 2020
                  Hi Wong.

                  PumpSpy support can help you get your system connected. Contact them at support@pumpspy.com
                  • Verified Purchase
                  Showing 1-10 of 16 reviews