Hello parker,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung-2-1-cu-ft-Over-the-Range-Microwave-in-Stainless-Steel-with-Sensor-Cooking
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The Control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144477403
Thank you for choosing Samsung.
^Ross