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A: Hi Renee, you are definitely right. I have the same exact problem on the same fridge but my issues are worse. My fridge is now leaking water on the floor and has damage my kitchen cabinets. Also has huge blocks of ice inside the freezer.
A: Hi Renee, Thank you for taking the time to leave this review. We understand that your water pitcher is leaking. Please see the link below to get more details regarding the possible sources of leaks and how to take care of them. Leaks from the Autofill water pitcher https://www.samsung.com/us/support/troubleshooting/TSG01206863/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144963788) when you message us to help our team pull up your information. Have a great day. ^Charles
A: Hello there, Thank you for reaching us. We appreciate you sharing your experience with our Refrigerator. We apologize for the unpleasant experience with our product. I realize that this situation is difficult but to help you with this let me share this link to help you with your issue. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/ The refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Please feel free to reach out to us with any further questions regarding your Samsung products. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144817768) and it will help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross
A: Hi Melissa, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung 27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Black Stainless, Fingerprint Resistant Black Stainless Steel. I have shared a Samsung link below that can help guide you with the steps in properly removing the shelves and bins for cleaning. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144718540 Leo