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Internet # 310516309

Model # RF28R7551SG

Store SKU # 1004593805

Store SO SKU #1004593805

35.75 in. W 27.7 cu. ft. 4-Door Family Hub French Door Smart Refrigerator in Black Stainless Steel, Standard Depth

  • Stand ard depth offers more space in more ways to stay organized.
  • Smart Family Hub touch screen keeps you connected.
  • FlexZoneDrawer with 4 different settings for flexible storage.
  • View More Details

Product Details

About This Product

Samsungs 4-door French door refrigerator features smart technology to control and monitor your fridge remotley. The touch screen Family Hub refrigerator makes it easier to connect to whats most important to you: your family and home, whenever and wherever. Family Hub lets you manage your familys calendars, play music on Spotify, share pictures and stay connected right on your refrigerator. Now with Family Board, a digital bulletin board, you can customize pictures, add stickers and leave hand written notes for your family.

Highlights

  • Wi-Fi and Bixby Enabled to control and monitor your fridge remotely.
  • Adjustable Shelves designed to fit taller items with ease.
  • Fingerprint resistant finish.
  • High-Efficiency LED lighting designed to beautifully light upthe interior of your fridge so you can quicklyspot what you want.
  • Twin Cooling Plus technology has independent fridge and freezer temperature controlskeep food fresher longer.
  • Metal Cooling locks in cold and seals in freshness.
  • Ice Max large capacity, stores up to 2.7 lbs. of ice.
  • EZ-Open Handle on bottom freezer door.
  • Gallon door bins provide more shelf space inside the fridge.
  • Tempered Glass Spill-Proof Shelves.
  • Power Freeze or Power Cool options lowerthe temperature with the push of a button to quickly freeze or chill your food.
  • Door alarm alerts you if the fridge or freezer is left open.
  • ADA compliant - easy to reach controls for everyone.
  • ENERGY STAR Certified.
  • Click here for more information on Electronic Recycling Programs
  • California residents
     see Prop 65 WARNINGS

Product Information

Internet # 310516309

Model # RF28R7551SG

Store SKU # 1004593805

Store SO SKU #1004593805

Specifications

Dimensions: H 70 in, W 35.75 in, D 36.5 in

Specifications

Dimensions

Depth (Excluding Handles) (in.)

34 in

Depth (Including Handles) (in.)

36.5 in

Depth (Less Door) (in.)

29.5 in

Depth With Door Open 90 Degrees (in.)

49.25 in

Height to Top of Door Hinge (in.)

70 in

Height to Top of Refrigerator (in.)

68.87 in

Product Depth (in.)

36.5 in

Product Height (in.)

70 in

Product Width (in.)

35.75 in

Refrigerator Width (in.)

35.75 in

Details

Appliance Category

Refrigerator

Appliance Series

Samsung Family Hub

Appliance Type

French Door Refrigerator

Built-In and Standard Type

French Door

Color - Appliance Cabinet

White

Color - Door Handle(s)

Fingerprint Resistant Black Stainless

Color/Finish

Fingerprint Resistant Black Stainless Steel

Color/Finish Family

Black Stainless Steel

Defrost Type

Auto / Cycle

Dispenser Location

Internal Ice Dispenser, Internal Water Dispenser

Door Finish

Smooth

Energy Consumption (kWh/year)

755

Energy Efficiency Tier Rating

Not CEE rated

Freezer Capacity (cu. ft.)

8.3 cu ft

Freezer Door Type

Pull Out Drawer

Freezer Features

Adjustable Leveling Legs, Adjustable Temperature Control, LED Light Type, Sliding-Bulk Storage Baskets

Freezer Type

Bottom Door Freezer

General Features

Door Alarm, LED Light Type, Reusable Filter, Roll In, Smudge-Proof, Wheels

Hardware Color/Finish

Stainless Steel

Hardware Color/Finish Family

Stainless Steel

Hub Required

Samsung SmartThings Hub

Ice Maker Features

Automatic Ice Level Control/Shutoff, Control Lockout, Filtered Ice, Ice Maker, Removable Basket

Ice/Water Dispenser

Both

Indoor/Outdoor

Indoor

Installation Depth

Standard Depth

Installation Type

Free Standing

Number of Doors

4 Door

Number of Drawers

Double Drawer

Number of Freezer Baskets/Bins

2 Baskets/Bins

Number of Freezer Shelves

3 Shelves

Number of Refrigerator Shelves

3 Shelves

Operational Features

Dual Evaporated Cooling System, Humidity Controlled Crisper, LED Controls, Sabbath Mode

Power Options

Plug-in

Product Weight (lb.)

346 lb

Refrigeration Dispenser Features

Crushed Ice, Cubed Ice, Filtration Replacement Indicator Light, Water Dispenser, Water Filtration

Refrigerator Capacity (cu. ft.)

19.4 cu ft

Remote Access

Remote Access

Requires Hub?

Requires Smart Hub

Returnable

Non-Returnable

Shelf Material - Freezer

Plastic

Shelf Material - Refrigerator

Glass

Smart Home

Smart Home Enabled

Smart Home Protocol

Proprietary Protocol, Wi-Fi

Storage Features

Adjustable Door Storage, Adjustable Racks, Adjustable Shelves/Racks, Crisper Drawer, Deli Drawer, Gallon Door Storage, Removable Shelves, Spill Proof Shelves

Temperature Control Type

External Digital

Total Capacity (cu. ft.)

27.7 cu ft

Voice Control Hub Required

Alexa via Samsung SmartThings Hub

Water Filter Replacement Model#

HAF-QIN

Works With

Alexa, LIGHTIFY, Lutron, Ring, Samsung SmartThings

Warranty / Certifications

Certifications and Listings

Energy Star

Manufacturer Warranty

Five (5) years Parts and Labor on sealed Refrigeration system only*Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor(*Compressor, evaporator, condenser, drier, connecting tubing)

Questions & Answers

14Questions
caret
Q:With such technology, how will I be notify of there is a software update needed? Will that cost extra later on?
by|Jan 18, 2022
1 Answer
Answer This Question

A:  Glad you asked, Minnierose! You can check the software update icon on the home screen if there's an indication that the newest version of the refrigerator's software has been downloaded from the server and is ready for installation. Have a great day. ^Chrystel

by|Sep 29, 2022
    caret
    Q:Does the ice and water despencer have a back light when the kitchen is dark
    by|Mar 20, 2021
    1 Answer
    Answer This Question

    A:  Great news Lakesha, this refrigerator does have a dispenser light. ^Lo

    by|Mar 22, 2021
      caret
      Q:Is the freezer smaller with the 2 extra drawers or the same size with the standard drawer?
      by|Mar 19, 2021
      1 Answer
      Answer This Question

      A:  Hello, Amore. The overall freezer capacity of this unit is 8.3 cu. ft. For full specs and dimensions, please see the specs chart located within this link (http://bit.ly/3vVqBCm). ^Lo

      by|Mar 23, 2021
        caret
        Q:Can I order this and get it deliver when is on stock again, or can I get a date when is going to be on stock again please.
        by|Feb 28, 2021
        2 Answers
        Answer This Question

        A:  Hello Yoyis, Thank you for your inquiry regarding Samsung 27.7 cu. ft. Family Hub 4-Door French Door Smart Refrigerator in Fingerprint Resistant Black Stainless Steel . This item is currently out of stock and has no eta of when we will get it back in stock. If you would like to be notified when it does come back in please enter your email in the “notify me” part on the items page. I hope this helps. We appreciate your business and look forward to serving you in the future. Thank you for shopping with us!

        by|Mar 1, 2021

        A:  Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. ^Lo

        by|Mar 1, 2021
          Showing 1-4 of 14

          Customer Reviews

          4.7 out of 5

          • 4.7 out of 1,476 reviews
          • 93% recommend this product
          Filter by:
          Showing 1-10 of 1,476 reviews
          Ice maker & ice & water dispenser
          I have had this refrigerator for a couple years and the ice maker gets warm due to being in the refrigerator and causes the cubes to become melted together. My other issue is that the formed drip pan under the ice and water dispenser in the door is way to shallow and overflows onto the floor when ice chips fall from the ice maker after filling a glass. I would not spend the money to purchase another one of these refrigerator's certainly not worth the dollars spent! I see no remedies online for the shallow drip pan in the door so I will make my own!
          by
          Response from SEA CareJan 29, 2024
          Hi there, The ice maker is one of the commonly used features of the refrigerator. Let's get the information you need to ensure the refrigerator operates smoothly. The link below will guide you in ensuring the ice maker is cooling properly by selecting the scenario that best fits your situation and checking the hyperlinks or video. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146789729) to help our team pull up your information when you message us. Have a great day, -Ernest-
            Very nice fridge!
            [This review was collected as part of a promotion.] The fridge is very functional and versatile. I like the freezer drawer at the bottom. The only drawback is that the bottom glass shelf in the main compartment cannot be removed to be washed. Right now, I have a nasty mark under the glass from an earlier spillage. I hate that I can't remove that shelf to clean it but have to see it every time I open the fridge. :(
            by
              Great for the first year. Terrible ice maker.
              This was such a cool center piece to my kitchen, for about a year. Then the hub would regularly lose connection to my home network. Then the ice maker started constantly freezing up and jamming / not producing ice. I heard these problems are fairly common for this model, and threy are known fixes, but none of them are covered u der warranty that I know ove nor do they begin happening within the first year, which is all the manufacturer's warranty is good for.
              by
              Response from Samsung Customer CareJun 29, 2023
              Marc, I'll gladly help you with the ice maker. Here is a link to help get the ice maker back on track. Please see the link and follow the hyperlinks for more details. Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145954438) to help our team gather your information. Have a great day. ^Charles
                Do you really use all the bells and whistles?
                We purchased this refrigerator in 2019 and within 6 months had to utilize the warranty to have someone come fix the ice box because it froze. They were able to fix it but left the ice dispenser half attached. We’ve continued to have issues with the ice machine until it finally busted and we had to purchase a new one entirely. We thought we would use all the high tech gadgets but we rarely do and they seem unnecessary when I think about the cost. We could have done without the screen. The sliding drawer in the freezer constantly comes off the tracks if you even if you slightly tug it out and it’s really difficult to get back on the tracks. The bottom drawer in the freezer is deep and nice. The trays in the refrigerator are removable which is handy but it’s difficult to get them out. The doors don’t open super wide and we struggle to get the trays out. I like the multiple level temperature controls for each section.
                by
                Response from SEA CareApr 18, 2023
                Dear Samsung Client, We are glad to see your post, ABlair. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly
                  Buyer BEWARE!
                  I generally love Samsung products but not this one. The fridge capacity feels really small. The shelf configuration isn't very flexible. It looks like you could adjust the left and right shelves independently but you can't. There's one shelf that retracts half way. If you want to put a gallon of milk in the fridge you have to retract that shelf and lose the storage above. It's really stupid. 6 months after purchase the ice machine stopped working; it was under warranty so a repair man came out to fix it. It broke again, and again, and again. In fact, it broke 5 times in the 2.5 years that we've had it. However, this last time I noticed a little dripping of water and the ice was coming out slushy. That drip turned into a constant flow of water out of the ice shoot and water spout in the dispenser on the outside of the door and water leaking inside the fridge like crazy. Water collects in the lower shelf of the door and I have to check it regularly to dump it in the sink. I've come home to water all over the floor. I have to keep 8 pieces of folded paper towel in the dispenser area to absorb the water and I have to change it 3 or more times a day. This fridge is not worth the money spent on it! Everytime it broke I had to take a whole day off of work to wait around for a repair man, so I've lost a week of pay! It's a shame too because the computer in the door is very cool. I sure wish other brands had something similar. Now I have to buy a new fridge.
                  by
                  Response from SEA CareOct 17, 2022
                  We appreciate your review of your overall experience with your Samsung refrigerator, SamSpeedy. We're here to help. Here are the links to the troubleshooting steps to try when your Samsung refrigerator's ice maker is not working. https://www.youtube.com/watch?v=rArwTN_yhCc https://www.samsung.com/us/support/troubleshooting/TSG01001012/ If water leaks from your Samsung refrigerator, you may refer to the links below for the troubleshooting steps. https://www.samsung.com/us/support/troubleshooting/TSG01001852/ https://www.youtube.com/watch?v=uU6XADBosVo I've also included a helpful link to tips for an organized refrigerator for reference. https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you! -Angelica
                    Defective product - Paint peels off in few months
                    never ever buy this refrigerator. its a defective product with defective door. paint starts peeling off on in a few months on its own . samsung declines to take care of this problem calling it a cosmetic issue which is considered out of warranty. i shall stay away from their refrigerators for ever. here are pics of two areas where the paint is peeling off from .
                    by
                    Response from Samsung CareSep 29, 2022
                    Hello Shruti, We appreciate your review of your overall experience with the door paint of your Samsung refrigerator, and we'll be glad to look into this for you. The below link is the user manual for your model. See page 66 for reference in maintaining the interior and exterior of your appliance. https://downloadcenter.samsung.com/content/UM/202106/20210623104017265/FDR_AW3-14-FL-HUB_DA68-03894A-03_EN_MES_CFR.pdf I've also included a link for more information about cleaning your Samsung refrigerator. https://www.youtube.com/watch?v=Gw_NOk1rLAY For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144975389) to help our team pull up your information. Thank you! -Angelica
                      Cover Screen Images
                      i absolutely love my fridge! i love being able to play my amazon music playlists while i'm cooking or cleaning the kitchen. i love the cover screen images they had before, the ones now are boring. before they had a summer scene with the ocean with the waves rolling up to the beach, it was so soothing to watch. when it rained it had bright green leaves getting wet with rain drops. now there's this boring blue screen with a few palm leaves at the top moving in the wind. it needs to be interesting again!
                      by
                        • Recommended
                        Cooling Inconsistent and Ice Maker Leaks
                        purchased for samsung appliances in 2020, three out of four do not function properly. ice maker leaks, filter changed and water leaked from the fridge to flooring and subflooring and freezer and fridge temps are not consistent. would not purchase samsung appliances again.
                        by
                        Response from Samsung CareJul 13, 2022
                        Hi Mgriff03, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator leaks and not cooling properly. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.youtube.com/watch?v=vWp2bnE3uhQ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144691873 Thank you for choosing Samsung. Have a great day. -Trisha-
                          Family Hub Frustration
                          i was very excited about getting this refigurator, but only had one month and alot of problems. from day one the screen and refrig would just turn off. the water dispensor leaked endless down the front of the refrigurator. this morning i woke you and seen an error 41 on the screen and the whole refigurator shutdown. lost our food. what a bad design. refigurator control is the most reliable system out there, but samsung intergrated everything into the main control board and if that goes you lose everything. the navigation and control of the refrig is also complicated and limited. bad investment!
                          by
                          Response from Samsung CareMar 31, 2022
                          Hi Tom Sawyer, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that will help resolve your concerns of your refrigerator. Please click on the link below to resolve the water dispenser from leaking. https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser Please click on the link below to resolve the error code 41 on your family hub. https://www.samsung.com/us/support/troubleshooting/TSG01003409/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144353892 Leo
                            Great refrigerator.
                            great refrigerator, looks and work amazing. it was a lot of bad reviews about ice maker but guess samsung find the solution it works perfect. looks very elegant.
                            by
                              Showing 1-10 of 1,476 reviews

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                              Please ensure the following prior to delivery:

                              • Water connection kit required
                              • 110V-grounded, 3-prong electrical outlet
                              • Water valve (shutoff) within 6 ft. of hook up
                              • Measure the delivery path and new appliance area to make sure that your refrigerator will fit perfectly
                              • Verify your existing electrical and water connections
                              • Empty & unplug your old refrigerator