SaniPlus 2-Piece 1.28gal Single Flush Elongated Toilet with .5hp Macerator Pump in White

A:  Yes tribute was paid to the Massachusetts Plumbing board. In exchange for that payment, they issued approval P3-1018-4 on 3/3/1999. If you want to look it up on the states web site make sure to use the manufacturers proper legal name SFA Sani Flo Inc. The other 49 states accept some or all of the national standards of ANSI, ASME, CSA, IAPMO, etc. Those specific certifications can be found on the product documents. If you scroll down the Home Depot product listing page PDF’s of the product documents can be found under the header Product Details.

A:  It appears from what you have observed that your pump activation switch came stuck in the on postion. I have not encounted this before and it is not normal. I would sugest giving SFA Saniflo's tech line a call at 1 800 571 8191. They may be able to tell you how to free it up.

A:  Thank you for the answer Chris unfortunately it wasn't helpful the distance between the bowl and the tank front to back and side to side is 3/8 of an inch with the tank upright and the bolts uniformly tightened. Saniflo is closed until Monday so I'm stuck until them

A:  No it is not normal. If you feel you need to give Sanilfo tech a call there number is 800 571 8191. Now given my plumbing experience let me speculate on what may be going . The tank to bowl connection is not pressurized so it does not need to be excessively tight not to leak. But it does need to be a "good and uniform fit. You want to have the tank held in the correct position and tighten both bolts uniformly. It you tighten one bolt, then the other or if the tank is at an angle when you tighten them, its going to stay that way. I encounter tanks that lean forward all the time. Lots of times the seat won't even stay up. This is not a defect in the toilet. It is a result of the installers inexperience. I mean no criticism and I hope this helps

A:  I would suggest you give the tech line a call at 1 800 571 8191