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Internet #204298398

Model #39EB500GRS

39 in. Traditional Built-in Electric Fireplace Insert with Glass Door and Mesh Screen

  • Provides heat to a room between 400 and 800 sq. ft.
  • Features LED technology for energy savings
  • Comes with 3 wiring options for versatility
  • See More Details

Product Overview

Diagram of the front width and height for product.
Diagram of the front width and height for product.
Insert Dimension Title
Front width dimensions
Front height dimensions
Rear width dimensions
Rear height dimensions
Product Depth
Fuel Type
Product Warranty
Product Feature
This ClassicFlame PRO 39 in. traditional built-in electric fireplace insert, dual voltage is designed as an alternative to a wood burning fireplace and provides a beautiful and affordable substitute for a gas insert featuring an operational glass door with a mesh screen and a traditional log set. The insert comes with a multifunction remote control and integrated junction box for hard-wire applications. Fixed tempered glass panel helps to give the look of a built in fireplace. Total surround flange allows for flushmounting to finished wall surfaces. Dual voltage technology allows this unit to be used for 120-Volt or 240-Volt applications. The electronics have a memory and can be wired to a switch. The onscreen function indicator lights up when operated to display temperature, brightness settings, heater function and the timer function. The insert can be used with or without heat for all season enjoyment.
  • Dual voltage technology allows this insert to be used for 120- Volt or 240- Volt applications providing supplemental zone heating up to 400 or 800 sq. ft. respectively
  • Flame effect can be operated with or without heat, providing the ambiance of a gentle rolling fire all year long
  • SpectraFire flame effect technology offers realist gas-burning fire effect or a classic, wood-burning fire effect
  • Faux brick interior, 2 downlight settings and a fixed tempered glass panel helps to complete the look of a built-in fireplace
  • A multi-functional remote and wall mounted thermostat allows you to decide the temperature of your room
  • Long lasting, energy-saving LED technology
  • Safe for kids and pets - fireplace stays cool to the touch
  • Eco-friendly, energy efficient fireplace does not emit any emissions or other hazardous byproducts
  • Can be used with or without heat for all season enjoyment
  • Heats a 400 sq. ft. room
  • 3 wiring options for the installer, depending on wiring: option 1 plug-in 120-Volt, 1440-Watt, 4400 BTUs, option 2 hard wired 120-Volt, 1440-Watt, 4400 BTUs, option 3 hard wired 240-Volt, 2800-Watt, 9500 BTUs

Info & Guides

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Specifications

Dimensions

Front Product Height (in.)
32.750
Front Product Width (in.)
38.813
Product Depth (in.)
15.375
Rear Product Height (in.)
32.750
Rear Product Width (in.)
38.813

Details

Amperage (amps)
12 A
Area Heated (Sq. Ft.)
400
Color Family
Black
Features
Flame Works With or Without Heat
Heat Output (BTU/hour)
4400
Included
No Additional Items Included
Indoor/Outdoor
Indoor
Material
Steel
Power Connection
Hardwired,Plug-In
Product Weight (lb.)
98.33
Returnable
90-Day
Style
Classic,Modern,Rustic,Transitional
Total BTU
4400 Btu
Voltage (volts)
120
Wattage (watts)
1440 W

Warranty / Certifications

Certifications and Listings
No Certifications or Listings
Manufacturer Warranty
1 year limited warranty

Questions & Answers

20Questions17Answers

How effective is the heat production of the room involved?

Asked by Barry February 2, 2020
1
Answer

This is a supplemental heat source made to assist in heating an area up to blah blah square feet, if being utilized properly this is an effective supplemental heat source to enhance the heat in the home.

Can this unit be installed outside in a screened in porch?

Asked by pineaway January 20, 2020
3
Answers

No, we do not recommend the unit to be installed outside in a screened porch.This is only meant to be used as a supplemental heat source which means it should be used indoors operating with a main heating source.

What are exact dimensions, width, height and depth?

Asked by Sam March 22, 2019
2
Answers

Width is 39 inches, height is 32 and a half inches, not sure of the depth as we have had it for a few years now and it is inclosed, definitely very happy with it and have received many compliments

You installs these inserts..contracter, electrician or plumber?

Asked by Tina August 21, 2018
2
Answers

I did: I am not an electrician, plumber, or contractor.

When will this be back in stock?

Asked by Regina April 22, 2018
1
Answer

Hi Regina, per our vendor, this 39 in. Traditional Built-in Electric Fireplace Insert with Glass Door and Mesh Screen has an estimated arrival for online stocking of mid-May which is subject to change. If you would like to be notified with updates on the status of this item, you can enter your email address into the field provided on the product's page. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!

Are there any combustible off-set requirements

Asked by JLM April 8, 2018
4
Answers

No, there's no combustible off set requirements.

what is the cost to install

Asked by POPS November 6, 2017
1
Answer

Hi POPS, since the Home Depot does not install Electric fireplace inserts, you may be able to find a Home Depot recommended professional in your area at proreferral.com. Please visit proreferral.com or call 1-855-723-2266 for further assistance with this particular project inquiry. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot! www.proreferral.com/

Are parts like the blower motor (and any other critical parts) replaceable without having to remo...

Asked by MichaelB November 5, 2017
1
Answer

Replacing parts of this unit would most likely require removing the unit from the fireplace.

A few reviews said that the blower fan broke. Are they now using a different fan type? This is a...

Asked by AustinCarol October 28, 2017
1
Answer

SpectraFire is a brand under "Bello" prefabricated fireplace units. I contacted Bello prior to purchasing this unit and found the person I talked with to be extremely knowledgeable of the unit. I asked that very question and found that they now use a different blower fan than used on the earlier models as they were experiencing many issues with the fan motor. I had a couple other questions regarding the unit and he was able to rapidly and accurately answer my questions / concerns.

Do you have to use the glass doors and wire mesh screen? I already have a fireplace screen with d...

Asked by Bucks October 28, 2017
1
Answer

The glass doors & mesh screen are built into this unit. They both can be removed from the unit. I would suggest considering the same unit without the screen & glass (to save a few bucks) if you are sure your screen & glass will cover this large of a fireplace face (height & width) If your screen & glass doors are the type that simply sit in front of the fireplace (not attached) and cover the entire face without blocking the upper intake & output grill (top 3" - full width) your items may work out. I would recommend just purchasing the unit with the screen & glass doors as they all fit flush & proper.

39 in. Traditional Built-in Electric Fireplace Insert with Glass Door and Mesh Screen - page 2

Customer Reviews

  • 3.8
    out of 33 reviews
  • 86% recommend this product
Filter by:
Showing 1-10 of 33 reviews
A very realistic looking insert. The only reason I didn't give it 5 stars is I have this wired u...
A very realistic looking insert. The only reason I didn't give it 5 stars is I have this wired up to 240 volts and the top of the unit gets very hot, this should have been insulated so the heat would not have been wasted and blown out the front of the unit. Would also be nice if it had some small speakers to make crackeling sounds like a real fire. Overall we are very happy with it.
by Satisfied
Purchased this unit due to its height & width. I was replacing an existing wood burning pre-fabri...
Purchased this unit due to its height & width. I was replacing an existing wood burning pre-fabricated unit so I was "locked" into size without reworking stone fireplace facing. We are EXTREMELY happy with this unit. * The fire is so realistic and adjusts to many different flame and ember settings. * The unit, with the wire screen and double doors really makes for great look with the unit on or off. * The quality of the unit, materials, finishing, hardware even packaging exceeds expectations. * The heating fan is very quiet and efficient - intake and output at the top of the face and doesn't have the annoying appearance of a quartz tube for heating. * Even our dog, Fernanda (Retired Greyhound) LOVES the fireplace now. She will glare at it and look at me until I turn it on and she will lie down & stretch-out in her bed.
by FernandasFire
2 people found this helpful
Replacement parts impossible to get.
For the first year that we had this fireplace, we enjoyed it. It produced a decent amount of supplemental heat in the cold months when we needed it and it looked good doing so. Then, the fan motor developed a loud vibration and one day, it stopped working all-together and presented an error code (E3). My first challenge was finding the manufacturer. It turns out that SpectraFire is a product line, made by a company called TwinStar. Reaching out via their online portal (tsicustomerservice.com), I described the issue, knowing that it was out of warranty and that I would need to pay for replacement parts. Within a day, I had a response with a order for the part that I needed. It appeared a that all I needed to do was plugin a payment and the part would be on the way. However, after trying several times to place the order online, I finally reached out to the customer service via phone. They were also unable to help me complete my order, telling me that they would need to escalate my issue and I would need to wait 2 days for the escalation. I never heard back, and eventually issued a new request to customer service. Now, they are showing that the part that I need is back-ordered. As summer ends and I still have a broken fireplace, I will likely end up replacing the whole unit. Before I buy anything, I will do my research and make sure that the product is not manufactured by TwinStar.
by Justin
Response from Product SpecialistSep 8, 2020
We are sorry this fireplace is not living up to your expectations for heat production. Please contact Twin-Star customer service as soon as possible at 1-866-661-1218 so we can work with you to determine if there is a malfunction with this unit or to otherwise help you reach a satisfactory resolution. Twinstar
Good quality but has a shipping dent from rough handling....
Good quality but has a shipping dent from rough handling.
by Bob
Response from Product SpecialistJul 1, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
Control unit on fireplace doesn’t function properly. ...
Control unit on fireplace doesn’t function properly.
by Dobie
Response from Product SpecialistFeb 14, 2020
We are so sorry to hear of this issue, you can contact Twin Star Customer Service 866-661-1218 and they can help resolve the issue. Twinstar
motor crapped out after exactly a yearnow I see its...
motor crapped out after exactly a yearnow I see its half price of what I paid
by Richard
Response from Product SpecialistFeb 14, 2020
We are sorry this item did not live up to your expectations for heat production. We appreciate your feedback and will look into product design, quality control and operating instructions to determine where improvements can be made. Thank you Twinstar
Can We in all broken. Returned
Can We in all broken. Returned
by Olevsk2000
Response from Twin-StarDec 21, 2018
We are sorry this unit did not live up to your expectations Twinstar
First two that were delivered were broke. Third one works...
First two that were delivered were broke. Third one works but a red light is constantly on where the heat comes out at the top, even when the fireplace is not powered on. Nice, realistic looking product. I would love it if it were not for the annoying red light.
by Jillian
It has yet to arrive. It has been well over...
It has yet to arrive. It has been well over a week since its DUE DATE. I am not pleased at all!
by Sandra
The fireplace is very realistic looking. Did not like that...
The fireplace is very realistic looking. Did not like that the blower never turns off when the fireplace is turned on.
by Whit
Showing 1-10 of 33 reviews