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Product Details
Specifications
Questions & Answers
Jun 4, 2019
I used the Trex as a base for a gazebo installed on my patio. I counterbored the anchor bolts fr...
I used the Trex as a base for a gazebo installed on my patio. I counterbored the anchor bolts from below using 1.5" Forstner bit, I also routed some corners to ease the sharpness after the cuts ( I mitered the corners for the base). The Trex allowed me to screw the screen channel down without having to drill and anchor in my brand new concrete. I like that Trex is water proof and will not rot. It cut and drilled nicely. I easily routed channels to allow water to pass under the material when it gets inside. The color & woodgrain texture looks fantastic and worth the extra for the higher spec Trancend ( as is having the full 1" of thickness to work with for my use. My wife and I like it so much we are planning to "deck" the inside of the gazebo with Transcend to make the space an even nicer outdoor living room - we are in Houston. I was able to buy the boards in 16' lengths which was also a big plus as there are no seams.
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Response from TrexSupportJun 6, 2019
Hello, and thank you for your review of Trex! We are happy to hear that the Trex material worked well at your home and we hope that you continue to enjoy your new material for years to come. Thank you, Bradley, Trex Customer care
May 11, 2018
I am using Trex in a 1000 ft sq deck job. Chose Trex Transcend Island Mist. A third of the way th...
I am using Trex in a 1000 ft sq deck job. Chose Trex Transcend Island Mist. A third of the way through I started running into boards that have serious coloration discrepancies with the rest of my deck. My vendor contacted the Trex rep to address the issue and two days later, nothing. I am stuck waiting. The product might be good, but color quality control is very poor. See attached photo.
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Response from TrexSupportJul 24, 2020
Hello, We would like to extend our sincerest apologies concerning any delays or concerns that you may have experienced with your order. We always aim to offer 100% customer satisfaction to all of our customers, and would like the opportunity to discuss this further. If you ever need assistance in the future please reach out to our customer care team at 1-800-289-8739. Thanks, - Trex Customer Care Team
Jan 25, 2023
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Dec 1, 2022
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Nov 16, 2022
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Nov 16, 2022
Beautiful deck!! We used the Tiki Torch color for the...
Beautiful deck!! We used the Tiki Torch color for the main part of the deck and pictured framed the outside of the deck with Spiced Rum. Looks so amazing! Stunning!
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Nov 9, 2022
We got the Trex Transcend to replace pressure treated decking...
We got the Trex Transcend to replace pressure treated decking treads on our front steps and needed 10 9ft wide planks for 5 stairs. Ordered 5 20ft pieces and brought a circular saw to the store. I was able to quickly slice them into 10ft pieces and get them into the pickup truck. The HomeDepot employee in the yard provided a red flag to tie around what was sticking out. All done in 15 minutes and now that it's installed, the Lava Rock looks fabulous!
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Sep 10, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from TrexSupportSep 12, 2022
Hello, We can’t thank you enough for your 5-star review! Thank you, Trex Customer Care Team
Jun 15, 2022
Trex does not provide good warranty
I bought Trex deck. They do not stand behind their product.
If something goes wrong. they blame the installation
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Response from TrexSupportJun 15, 2022
Hi Robin. We sincerely apologize for your negative experience. Our warranty is based on manufactural defects of our materials, so if they are installed outside of our guidelines it unfortunately does not perform as intended. If you have any further concerns please contact our customer care team at 1-800-289-8739 so we can further clarify the situation. - Trex Customer Care
May 4, 2022
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