Q:I wonder if I was sent the wrong kit. I read your description and it looks the same as my kit, but my kit has Hollow post. When I drill, I hit air. It is not solid wood. And the top of my pergola is so light that I am unable to hang a bench.
by|May 22, 2024
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A: Hello,
The posts on our pergolas are hollow. We have not tested hanging a bench or anything from the top of the pergolas. Due to them not being tested for this we cannot say that it will hold the weight.
by|May 22, 2024
Q:Can we purchase the electricity port for the 10x10?
by|May 20, 2024
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A: The PowerPort Electric Kit will only be available with a full product at this time. We unfortunately do not have it available for individual purchase. We apologize for any inconvenience!
by|May 20, 2024
Q:hi, I need installation manual to apply for permit
by|May 13, 2024
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A: The assembly manual can be located on the product page on our website, under the assembly tab. You can also reach out to us at 1800-856-4445 for assistance.
by|May 13, 2024
Q:What is the pitch or slope of the roof from front to back? If purchased I intend to install a metal roof covering
by|May 11, 2024
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A: Hello, Our pergolas will not have a slope on them.
by|May 11, 2024
Q:Where to purchase 12x12x12 concrete footers?
by|May 11, 2024
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A: The best recommendation would be to check with your local home improvement store as they may have options available or be able to point you in the right direction.
by|May 11, 2024
Q:What sealer to use?
by|May 11, 2024
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A: The pergola will come with a water based stain applied for color purposes only. It is recommended to just apply a clear/transparent waterproofing deck sealant as soon as possible before or after assembly and about once a year after that just depending on your environment.
by|May 11, 2024
Q:good day. city of Sedona require a permit for gazebo installation. I will need to submit installation manual that should include requirements for footings etc. Please send me all the info
by|May 10, 2024
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A: Hello. The assembly manual can be downloaded on the product page. There will be a tab on the right-hand-side with a dropdown called "assembly" where the PDF can be downloaded.