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Questions and Answers for Backyard Discovery 10 ft. x 12 ft. Traditional All Cedar Wood Outdoor Patio Pergola Shade Structure with Electric

Internet #206350497

Model #6214com

Store SKU #1004160288

  • 10 ft. x 12 ft. pre-drilled, pre-cut and pre-stained
  • 100% cedar naturally resistant to insects and decay
  • Pro-Tect tested and proven to withstand up to 100 mph winds

Questions & Answers

668Questions
caret
Q:I wonder if I was sent the wrong kit. I read your description and it looks the same as my kit, but my kit has Hollow post. When I drill, I hit air. It is not solid wood. And the top of my pergola is so light that I am unable to hang a bench.
by|May 22, 2024
1 Answer
Answer This Question

A:  Hello, The posts on our pergolas are hollow. We have not tested hanging a bench or anything from the top of the pergolas. Due to them not being tested for this we cannot say that it will hold the weight.

by|May 22, 2024
    caret
    Q:Can we purchase the electricity port for the 10x10?
    by|May 20, 2024
    1 Answer
    Answer This Question

    A:  The PowerPort Electric Kit will only be available with a full product at this time. We unfortunately do not have it available for individual purchase. We apologize for any inconvenience!

    by|May 20, 2024
      caret
      Q:hi, I need installation manual to apply for permit
      by|May 13, 2024
      1 Answer
      Answer This Question

      A:  The assembly manual can be located on the product page on our website, under the assembly tab. You can also reach out to us at 1800-856-4445 for assistance.

      by|May 13, 2024
        caret
        Q:What is the pitch or slope of the roof from front to back? If purchased I intend to install a metal roof covering
        by|May 11, 2024
        1 Answer
        Answer This Question

        A:  Hello, Our pergolas will not have a slope on them.

        by|May 11, 2024
          caret
          Q:Where to purchase 12x12x12 concrete footers?
          by|May 11, 2024
          1 Answer
          Answer This Question

          A:  The best recommendation would be to check with your local home improvement store as they may have options available or be able to point you in the right direction.

          by|May 11, 2024
            caret
            Q:What sealer to use?
            by|May 11, 2024
            1 Answer
            Answer This Question

            A:  The pergola will come with a water based stain applied for color purposes only. It is recommended to just apply a clear/transparent waterproofing deck sealant as soon as possible before or after assembly and about once a year after that just depending on your environment.

            by|May 11, 2024
              caret
              Q:good day. city of Sedona require a permit for gazebo installation. I will need to submit installation manual that should include requirements for footings etc. Please send me all the info
              by|May 10, 2024
              1 Answer
              Answer This Question

              A:  Hello. The assembly manual can be downloaded on the product page. There will be a tab on the right-hand-side with a dropdown called "assembly" where the PDF can be downloaded.

              by|May 10, 2024
                caret
                Q:Post dimensions?
                by|May 3, 2024
                2 Answers
                Answer This Question

                A:  5 1/2"x5 1/2"x89 1/2"

                by|May 4, 2024

                  A:  These posts would measure in at 5 1/2 x 5 1/2"

                  by|May 4, 2024

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