Questions and Answers for Basement Watchdog Big Combo Connect 1/2 HP Primary and Battery Backup Sump Pump System with Smart Wi-Fi Capable Monitoring Controller

A:  Yes the ordering information is in the back of the manual.

A:  Yes, you can replace the primary pump on that system as well as just about every part on it individually. The model number for the stand alone primary pump that comes with this Combination system is SIT-50D. For more information feel free to contact our service team at 800-991-0466 option 3.

A:  While the system in its entirety is 18” tall, the top float on the backup switch is only 12” from the bottom and it is 8.75" x 11.75" at the base. So this unit would work in a pit as shallow as 12” with the y-adapter pipe sticking out of the top. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  Shallow ? Or narrow ? These battery back up pump is set a  cerrain heighth you might wanna look that up before you go any further if your talking shallow

A:  Yes it can work in a shallow pit. I’ve installed them in an 18” deep before. 

A:  It does make a noise while it’s activated but I never notice it unless I’m in the basement 

A:  If you are having trouble with the system, you should contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  The pump runs for 3-5 seconds during the weekly exercise. The pump can run without water for short periods of time without overheating. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  The backup pump runs on battery power only. The system will have a longer run time than in an outage, as it will charge between pump cycles, but it will eventually run out. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  This unit can work in that application, as long as the electronics and battery are protected from the elements. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  The battery is sold separately. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  Most of the parts of the system are replaceable individually including the primary pump. To order parts, you should contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  Yes comes with a case to hold battery.

A:  This system does come with a battery box. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.

A:  Our new CITS-50 now comes with a cast iron primary pump. There should be no problem with this pump sitting in ground water. For more information, please contact our customer support team at 800-991-0466, option 3. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.