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Questions and Answers for Dustopper PRO High Efficiency Cyclonic Dust Separator, 12 in. Dia with 2.5 in. Hose, 36 in. L with 2 High-Flow Sweep Elbows

Internet #322662836

Model #HD12B

Store SKU #1009433926

  • Made of durable, anti-static resin for the toughest jobs
  • Enhanced suction and separation power to catch particles easily
  • High-flow 90 sweep elbows contribute to improved CFM performance

Questions & Answers

26Questions
caret
Q:I use the older version with a 6.5 hp shop vac. My experience is that about half the sawdust goes into the bucket and half goes into the vacuum, clogging the filter. Any ideas?
by|Jul 13, 2024
1 Answer
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A:  Hi Dontat, Thanks for your question; I'm happy to help. On all Dustoppers, whether they be the original orange model, or the newer clear Dustopper PRO, you will two see hose connection instructions imbedded in the plastic that read: "Hose to Vacuum" (top, center) and "Pick-up Hose" (on the side entry port). Please make sure the hose coming from your vacuum is connected to the top center port, and that the hose which picks up dust and debris is connected to the side port. When connected properly in this way, you should get very good separation results. It sounds like you may have the hoses connected to the wrong ports, which is the most common reason for poor performance. Please feel free to reach out directly to Dustopper by emailing us at service@dustopper.com if you are still having difficulty getting good results. Thanks!

by|Jul 14, 2024
    caret
    Q:i want to by best thing of this shop
    by|Jun 23, 2024
    1 Answer
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    A:  Hello, thank you for contacting us. I'm not sure what you question is here. To better assist you, please email us at info@dustopper.com and we will respond promptly.

    by|Jun 24, 2024
      caret
      Q:Why do a few post negative reviews when they clearly hooked their vacuum hose on the wrong port? Mine works GREAT! Also, can't you use a vacuum bag in the vacuum as a means to catch the fine drywall dust or fine dust that may make it to the canister?
      by|Jun 22, 2024
      2 Answers
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      A:  You are exactly correct. Most issues customer have with their Dustopper is the result of their connecting the hose to vacuum incorrectly. We provide many photos of a correct setup yet it still happens. As for the vacuum bag, you are correct. It will capture the ultra fine dust that makes it past the Dustopper leaving you with a clean filter in the end. Thank you for bringing this up.

      by|Jun 24, 2024

        A:  Thanks so much for your message. We do admit to being a bit frustrated by the apparent lack of focus on reading our very simple directions for connecting a Dustopper setup properly. Also, your comments about using a bad filter in the vacuum's collection container are spot on! Most vacuums in Europe have a bag filter, followed by a pleated filter. If a Dustopper PRO is used as pre-separator, the bag filter will generally last a long time, even when collecting dust from sanding drywall. Thanks again!

        by|Jun 24, 2024
          caret
          Q:Is there a minimum size/volume the vacuum should be? (2.5 gallon, 5 gallon, etc). I understand the HP needs to be 5-6.5.
          by|Jun 4, 2024
          1 Answer
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          A:  Hi Dave, GREAT question! You are correct: HP of the vac is far more relavent than is the collection container size. One vacuum I have experimented with has a very small collection container; something around 2-3 gals, I suspect. It has great suction and CFM ratings, so pulling dust into the Dustopper is NO PROBLEM. Keep in mind...if Dustopper is doing its job correctly, only a teensie bit of dust should get inside the vacuum. I am reluctant to promote one vacuum over another, since we want to stay on good terms with most makers. That said, I like vacs with suction in the range of 75-100" of lift, and CFM greater than 125 (ideally, >150 CFM). European vacs strongly promote two levels of filtration: a filter bag, followed by a pleated filter. US makers sell filter bags, but do not seem to promote them as much. The math works like this: The Dustopper should stop 99.X% of the dust, meaning that the remainder then goes into the filter bag. Since the bags are (generally) not HEPA certified, the bags mostly collect what the Dustopper failed to separate. (it ain't much!). By the time the air gets to the final pleated filter, there's almost noting left to collect. From there it goes to the final filter. Common filters are about $18-20. HEPA filters can cost more than $100 for a small one! I have a couple vacs here with pleated filters that are a couple years old, meaning I spend very little on filter replacements. Thanks for checking in, Tom at Dustopper.

          by|Jun 4, 2024
            caret
            Q:Is the product collect the concrete dust
            by|Apr 29, 2024
            1 Answer
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            A:  Laws in many states require a HEPA filter when collecting concrete dust. Concrete dust is ultra fine, meaning it can clog up a HEPA filter very quickly. Dustopper, on it's own, will extend the useful life of a HEPA filter somewhat. People hoping to get the best results have have told us they use a Dustopper connected to a vacuum that has a bag filter in the vacuum's collection bucket in addition to the pleated HEPA filter. In this arrangement, Dustopper separates a majority of the dust, and the bag filter get's nearly everything else. The HEPA may still show signs of stopping the finest of the particles...but that's what it's there for. If you use this setup, you should be able to extend the life of your HEPA filter. Thanks for your question! Tom at Dustopper

            by|May 16, 2024
              1 found this answer helpful
              caret
              Q:Why is it sucking my 5 gallon bucket in
              by|Mar 19, 2024
              2 Answers
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              A:  "Standard" 5 gal buckets usually have same dimensions. Some are much stronger like those sold as "food safe". Buckets that are .090" (look underneath on bottom) are the best. It's not a problem with your separator.

              by|Apr 25, 2024

                A:  A collapsing bucket is due to there being too much air flow restriction. Are you using the included 2 1/2" hose or are you using a smaller diameter hose? Please contact us directly at info@dustopper.com and we can help you troubleshoot the problem you're having.

                by|May 22, 2024
                  caret
                  Q:How long is the included hose? I'm considering this product but I'll want to mount it above my older 2-in-1 Shop Vac which is fairly tall, about 14" from the center of the inlet port to the top of the handle. Add a 14" bucket on top and it gets lengthy...
                  by|Mar 11, 2024
                  3 Answers
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                  A:  Keep in mind that your Dustopper purchase indludes TWO 90 degree sweep elbows. When the elbows are used on the very popular stacked setup of a Dustopper placed over vacuum, the distance between ports can be about 40"

                  by|Apr 12, 2024
                    1 found this answer helpful

                    A:  There are a number of "standard" 5-gallon buckets that fit to a Dustopper. Some buckets have thicker walls and stronger plastic. Food grade buckets are usually good. Other things that cause a bucket to close are hose reducers, kinks in the hose.

                    by|Apr 18, 2024
                      1 found this answer helpful

                      A:  Hello. The hose that comes in the Dustopper PRO box is 36" long.

                      by|Mar 13, 2024
                        1 found this answer helpful
                        caret
                        Q:I see bad 1 star reviews where they say everything goes straight to the vacuum clogging the filter. When so many others love how well it works. What would cause the sawdust to bypass the bucket? Hoses installed wrong? Weak vacuum?
                        by|Mar 7, 2024
                        2 Answers
                        Answer This Question

                        A:  In a situation, where a majority of the dust, if not all of the dust, goes directly to the vacuum it is because the hoses are not hooked up correctly. The hose port on the top center of the dust topper connects to the vacuum. The hose port that comes in on the outer perimeter of the Dustopper is where the pick up hose should be connected.

                        by|May 16, 2024
                          1 found this answer helpful

                          A:  You are correct, when the hoses are connected incorrectly the dust bypasses the bucket and goes right into the vacuum. We have reached out to obtain the reviewer's contact information to share this detail with them so they can correct the error and begin using their Dustopper PRO the way it is intended to work. If you have additional questions, please feel free to reach out to us directly at info@dustopper.com. Thank you.

                          by|Mar 10, 2024
                            2 found this answer helpful

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