Questions and Answers for EcoSmart ECO 18 Tankless Electric Water Heater 18 kW 240 V

A:  Hello Ronald, A drain pan is not directly required by Ecosmart. We would advise to check with your local plumbing code and/or city hall to see if it is required in your area. Isaiah

A:  Hello, We apologize for the inconvenience. If you are still in need of assistance, please reach out to our Technical Support team at (877) 474-6374 between 8 A.M. and 5 P.M. EST, and one of our agents would be happy help. Isaiah

A:  Hello Donald, This model requires 6AWG size wiring. Isaiah

A:  Hello JoJo, The maximum GPM that the ECO-11 unit can provide is 2.9 given that the inlet temperature is approximately 77F degrees. A tankless water heater's estimated GPM is highly dependent on the inlet temperature. Please refer to the associated Specification Sheet for GPM estimations at various inlet temperatures. Isaiah

A:  This unit will push 1.56 gpm but only for one utility at a time.

A:  Yes, you have to and they (?) mean it.

A:  Hello Trish, The wiring of of the ECO 36 must follow the wiring recommendations as listed in the Use & Care Manual as well as the Specification Sheet. 240VAC using 4 sets of 8 AWG wire on 4 sets of 40A Double-Pole breakers. Isaiah

A:  Hello Tina, This model can be used with a well. Isaiah

A:  Hello William, The Ecosmart Specification Sheet provides estimated GPMs at various inlet temps to reach an outlet temp of 105F. Please refer to the associated Specification Sheet and the most approximate inlet temperature to your home to estimate the GPM of both the ECO 8 & ECO 11 in your application. This will also help you determine the number and type of hot water access points each model could support. Isaiah

A:  ECO 8 pushes 1.56gpm as the ECO 11 will give you 2.54gpm. Using less utilities at once will help you but with the larger output the ECO 11 has you can run more at the same time without any interference in temp.

A:  I don’t have the exact answer, but what I can say is, it feel very good to take a shower, the water pressure is awesome and I’ve always recommend my friend to buy it. My electrical bill is very good

A:  Hello, This model uses either 220 or 240VAC with a 60AMP Double-Pole Breaker. Isaiah

A:  Hello William, In order to get the best understanding of your intended use, please reach out to our Ecosmart Technical Support team at (877) 474-6473 between 9 A.M. and 5 P.M. EST, and one of our agents would be happy to assist.   Isaiah

A:  According to the manufacturer's specifications, the EcoSmart ECO 11 Tankless Electric Water Heater 13 kW 240 V, reaches a maximum temperature of 140F.

A:  Hello Odin, The ECO 11 is intended to operate on 220VAC using 6 AWG on a 60AMP Double-Pole breaker, Isaiah

A:  It says 2x40amp double pole breakers for the 18