Q:If you need to purchase a downrod given size of your room, is the downrod a different color? Or does it match the finish of the fan?
by|Jan 16, 2022
2 Answers
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A: Hi, the rod does match color of fan . The fan does include a rod . If you have an unusual mounting situation you may need to purchase a longer rod such as for a slanted ceiling.
by|Apr 14, 2023
1 found this answer helpful
A: We didn't need a downrod, so I can't help you there. But let me tell you this: this is a great ceiling fan. We have been in the process of updating our fans and this is our first three blade and it does more work than any 4 or 5 blade fan we've ever had. It is very responsive to the remote and we use it in a room with a fire place. It is amazing how it circulates the air in turning cold air into warm. It's worth the purchase, even if the downrod doesn't match. But surely it's the same or at least dark brown.
by|Jan 16, 2022
Q:Is it possible to spray paint the upper housing, coupling cover, canopy and 6-inch downrod? Would sanding be needed? Thanks.
by|Jan 10, 2022
2 Answers
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A: Thank you for your question. We don't recommend refinishing the product, as we think they are perfect just the way they were created (but we would think that). Since we aren't refinishing experts, we recommend following manufacturer's guidelines for your choice of paint or finish. They should be able to give you guidance around how to prep the materials and which paint/finish items to use.
by|Jan 12, 2022
A: Sanding would definitely be recommended if you want a long term paint job. The finish that comes on the rod and housing is very poor in terms of durability. Mine came scratched and I very easily scratched the down rod during assembly. I doubt that it would very hard at all to remove the finish with some gentle sanding.
by|Feb 8, 2022
Q:Is it possible to spray paint the upper housing, coupling cover, canopy and 6-inch downrod? Would sanding be needed? Thanks.
by|Jan 10, 2022
1 Answer
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A: Thank you for your question. We don't recommend refinishing the product, as we think they are perfect just the way they were created (but we would think that). Since we aren't refinishing experts, we recommend following manufacturer's guidelines for your choice of paint or finish. They should be able to give you guidance around how to prep the materials and which paint/finish items to use.
by|Jan 12, 2022
Q:can it be hung on a sloped ceiling ?
by|Jan 8, 2022
3 Answers
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A: Yes the upper joint is a ball and socket that allows some slope but mine seems to be in the lower 10-20 degrees of motion. Check the statistics for the exact angle allowed.
by|Jan 11, 2022
A: Yes it can! I had no problems doing that.
by|Jan 10, 2022
A: Yes, the mounting bracket has a swivel base which allows for the ceiling fan to securely hang from the sloped ceiling.
by|Apr 14, 2023
1 found this answer helpful
Q:Can a longer down road be attached?
by|Dec 16, 2021
1 Answer
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A: Thank you for your question. Yes, you can use a longer downrod. They are available on the site in the appropriate finish.
by|Apr 14, 2023
1 found this answer helpful
Q:When will the item in White be available? thank you.
by|Dec 10, 2021
1 Answer
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A: Thank you for your question. This item should be back in stock online within the next 21 days.
by|May 13, 2022
1 found this answer helpful
Q:Two years after we purchased this fan the light started flickering and doesn't go to full brightness. What is the part number for the light and where can I purchase it?
by|Nov 26, 2021
2 Answers
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A: Thank you for your question. Please call our customer service team at 951-278-3267. They will be able to help trouble shoot this issue and provide a solution.
by|May 13, 2022
1 found this answer helpful
A: Thank you for your recent inquiry with The Home Depot. For assistance with replacement parts, please reach out to 1800-986-3460 We appreciate your business and look forward to serving you in the future.
by|May 13, 2022
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Q:Is the replacement light assembly kit a plug and play type? Can I just plug the new one in and it will turn on?
by|Nov 18, 2021
1 Answer
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A: Thank you for your question! We have confirmed that the replacement kit is plug and play. You should not require any additional tools or assembly.
by|Nov 19, 2021
Q:What type of motor? AC or DC?
by|Nov 8, 2021
1 Answer
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A: Thank you for your question. This is an AC motor for this particular item.
by|Nov 9, 2021
Q:How many lumens does this fan LED light can produce?