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Questions & Answers

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Q:What are the doors of the Black grill made of? Are they simply metal or are they stainless steel?
by|Jul 12, 2024
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Q:What is the difference between the 720-0953 and the 720-0953AC?
by|Jul 3, 2024
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Q:I have this grill by kitchenaid, I need the grease tray that slides in from the back of the grill can you show a picture of it.
by|May 4, 2024
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A:  Hello James - Thank you for your inquiry! You can find all our replacement parts at:https://mygrillparts.com/products/kitchenaid-720-0953-2017-us?_pos=2&_sid=b0d4bebd1&_ss=r Should you have additional questions, please feel free to reach out to us at 800-913-8999 or CustomerService@GrillServices.com. Thank you again for your inquiry and Happy Grilling from all of us at The Grill Services!

by|May 6, 2024
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    Q:On page 49 of the full manual, it states "Add seasoning or salt only after the cooking is finished"! Why? What kind of taste will that give to meat or chicken if it's not seasoned? What about marinades? Anyone can explain the why?
    by|Apr 30, 2024
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    A:  the reason is to protect the grill from rust from the salt..not for the food.

    by|Jul 11, 2024

      A:  Salting anything before cooking on a gas grill will damage the grill and burners. Salt corrodes. Many seasonings contain salt. Remember the rust-out on cars and trucks from years ago when regular salt was used on roads in the winter.

      by|Jul 11, 2024
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        Q:Are the controls for heat setup as front middle back or left, center right?
        by|Apr 29, 2024
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        A:  Hello Herman - Thank you for your inquiry! The high temperature is at 9 o'clock and the low temperature is at 6 o'clock. Should you have additional questions, please feel free to reach out to us at 800-913-8999 or CustomerService@GrillServices.com. Thank you again for your inquiry and Happy Grilling from all of us at The Grill Services!

        by|Apr 30, 2024
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          Q:The Kitchen Aide propane grill (Model # 720-0953L) offers a natural gas converter, but when I look at the converter kit and the models compatible, Model #720-0953L is not included. What am I missing? Where is this model number listed in writing?
          by|Apr 29, 2024
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          A:  Hello Betsy - Thank you for your inquiry! The model 720-0953L is indeed convertible to natural gas. Should you have additional questions, please feel free to reach out to us at 800-913-8999 or CustomerService@GrillServices.com. Thank you again for your inquiry and Happy Grilling from all of us at The Grill Services!

          by|Apr 30, 2024
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            Q:What grade of SS is the grill made of? Is it 304SS?
            by|Apr 17, 2024
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            A:  Hello Mike - Thank you for your inquiry! Yes! It is made with 304 Stainless Steel. Should you have additional questions, please feel free to reach out to us at 800-913-8999 or CustomerService@GrillServices.com. Thank you again for your inquiry and Happy Grilling from all of us at The Grill Services!

            by|Apr 17, 2024
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              Q:What are the dimensions of the main cooking area?
              by|Aug 16, 2023
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              A:  I found this answer in a 2022 question. " This grill houses (3) main cooking grids each measuring 18.819" L x 8.189" W. The overall dimensions of the entire lower primary cooking area is 18.819" L x 24.567"

              by|May 5, 2024

                A:  Hello Patrick - Thank you for taking the time to provide your feedback of our product! The dimension for the main cooking area is 644 sq. in. And as always, feel free to call 800-913-8999 or email us at CustomerService@GrillServices.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services!

                by|Mar 30, 2024
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