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Q:I am going to install this product over a concrete basement floor with a vapor barrier underlayme...
by|May 27, 2019
1 Answer
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A:  Dear Customer: Please contact our technical department at 877-630-1800 for more information.

by|Sep 11, 2020
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    Q:Is this a linoleum or vinyl product?
    by|Apr 3, 2019
    2 Answers
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    A:  No, it is neither linoleum or vinyl. It's a laminate.

    by|Apr 5, 2019

      A:  Dear Customer: This product is laminate floor. Laminate flooring simulates wood with a photographic applique layer under a clear protective layer. The inner core layer is composed of HDF (High Density Fiberboard) and fiber board materials.

      by|Apr 4, 2019
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        Q:does it have acclimate?
        by|Mar 12, 2019
        2 Answers
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        A:  Dear Customer: Per the manufactures instructions a 48 acclimation period is required.

        by|Mar 29, 2019
          1 found this answer helpful

          A:  Suggest you go to mfg. Web site and pose that question.

          by|Mar 13, 2019
          caret
          Q:How many cases to do a 10 ×10 room
          by|Feb 15, 2019
          3 Answers
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          A:  Dear Customer: 10x10 would be around 100 square feet. 6 cartons should do the trick.

          by|Sep 19, 2019
            2 found this answer helpful

            A:  I recently completed a 10 x 12 room with 6 cases. I have purchased 7 cases just as insurance against mistakes, and returned the extra case with ease.

            by|Oct 24, 2019
            3 found this answer helpful

            A:  You would need 5 cases for an area of that size.

            by|Sep 19, 2019
              2 found this answer helpful
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              Q:Can you use like roofing paper 30 lb, instead of the other underlayment to lay this laminate flooring ? Or other laminate
              by|Feb 7, 2019
              1 Answer
              Answer This Question

              A:  Dear Customer: Please contact our technical department at 877-630-1800 for more information.

              by|Sep 11, 2020
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                Q:Can I use a steam mop to clean?
                by|Jan 14, 2019
                1 Answer
                Answer This Question

                A:  Dear Customer: The manufacture does not recommend using a steam mop to clean this floor. Please contact our technical department for more information at 877-630-1800.

                by|Jan 15, 2019
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                  Q:What glue would I use if I want to glue this down? The specifications above mention that installation can be either floating or glue down. However the installation pdf don't mention a glue or a technique on how to do it. Thanks
                  by|Nov 26, 2018
                  1 Answer
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                  A:  Dear Customer: Use premium flooring adhesive which is non-water based, formulated for hardwood flooring installation. Preferred type: moisture cure urethane floor glue.

                  by|Oct 14, 2020
                    1 found this answer helpful
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                    Q:I am wondering what the R value is, in regards to insulation and part two of my question what information do you have for volatile organic compound (VOC) emissions for indoor quality emissions for this product
                    by|Nov 20, 2018
                    1 Answer
                    Answer This Question

                    A:  Dear Customer: Please contact our technical department for more information at 877-630-1800.

                    by|Nov 20, 2018
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                      Q:Does this need to be installed on a pad?
                      by|Nov 18, 2018
                      1 Answer
                      Answer This Question

                      A:  Dear Customer: When installing over a crawl space or concrete slab, it will be necessary to use a moisture barrier to prevent moisture migration. For more installation information please contact our technical department at 877-630-1800.

                      by|Nov 20, 2018
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                        Q:Does this flooring have any texture? Can you feel any "wood grain"? Or is it smooth?
                        by|Oct 27, 2018
                        2 Answers
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                        A:  There is a slight amount of texture; it is not perfectly smooth.

                        by|Dec 14, 2018

                          A:  Dear Customer: this product does have a textured or embossed finish.

                          by|Oct 29, 2018
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