Questions and Answers for Pelican Water 80,000 Grain Heavy Duty Water Softener

A:  Hello Mark, That depends on where you live in Florida. The THD-PLS48 Water Softener System needs to be protected from freezing weather. If you live where the temperature drops to freezing you would need to build an enclosure for the system. Also keep in mind that it has an electronic head that needs to be protected from the elements. Thank you, The Pelican Water Customer Satisfaction Team.

A:  Hello Dianne, Programming can be set to regeneration by amount of water used, time used, or whichever comes first. The default setting that comes with the unit is number of gallons used or 10 days, whichever come first. (# of gallons is calculated from the user programmed hardness). Please call our Retail Help Line at 844-663-3078 if you would like more information on this matter. Thank you, The Pelican Water Customer Satisfaction Team

A:  Please call our Retail Help Line at 844-663-3078 to discuss your question. Thank you, the Pelican Water Customer Satisfaction Team

A:  Hello Sandy, you should add approximately 5 gallons of water to the brine tank for the PLS48 to work properly. Please call our Retail Help Line at 844-663-3078 to discuss how to set up your system. Thank you, The Pelican Water Customer Satisfaction Team

A:  Yes - you need water in the brine tank to dissolve the salt. During the install you fill the tank with some water.

A:  Installation is fairly easy for a DIY homeowner. The THD-PLS80 Heavy Duty 48,000 Grain Heavy Duty Water Softener comes with detailed installation instructions. However, if you would like, you can ask your local Home Depot store for a list of their preferred installers. Thank you, The Pelican Water Customer Satisfaction Team

A:  Basic plumbing skills are all you need. You need an electical outlet close by in order to plug in the softener.

A:  The PLS48 Pelican Water 48,000 48,000 Grain Heavy Duty Water Softener MUST be transported upright, DO NOT lay the box on its side. Thank you, The Pelican Water Customer Satisfaction Team

A:  Always keep the unit upright to avoid the risk of the resin getting into places it's not supposed to go.

A:  I used the "Hach 145300 Total Hardness Test Kit" which I bought on Amazon. pretty easy test kit that will give you your water hardness in grains. To determine the appropriate water softener size for your home, multiply the number of people in your home by the gallons of water they use each day (80 gallons per person is the average). Multiply that number by the grains of hardness in your water to figure out how many grains need to be removed each day. Then, shop for a water softener equipped to handle the load. Get a unit with enough capacity to last at least 7 days. So if you get 4 people x 80 gallons x 16 grains = 5,120 grains a day. 5,120 grains x 7 days = 35,840 grains a week. so if you are deciding between a 24,000 grain unit or 48,000 grain unit - go for the bigger one to get you through at least a week.

A:  Which product to purchase all depends on the size of your home and the chemistry of your water. Since you are on a well system, we suggest that you have your water tested prior to purchasing a water filter to ensure you purchase the correct system to address the issues in your water. We offer a 12-Point Rapid Test Kit, Home Depot number 300522896. If you need help with selecting the right system please contact our Retail Support Team at 844-663-3078. Thank you, The Pelican Water Customer Satisfaction Team

A:  Hello John, The THD-PLS80 Pelican Water 80000-Grain Water Softener needs to be protected from freezing weather. If you live where the temperature drops to freezing you would need to build an enclosure for the system. Also, the unit will have an electronic head on it which will require power. If you have a weatherproof enclosure for the power box, you can install this outside. Thank you, The Pelican Water Customer Satisfaction Team.

A:  Hello Tom, Installation is fairly easy for a DIY homeowner. The THD-PLS48 Pelican Water 48,000 Grain Heavy Duty Water Softener comes with detailed installation instructions. However, if you would like, you can ask your local Home Depot store for a list of their preferred installers. Thank you, The Pelican Water Customer Satisfaction Team

A:  Hi Mark, Yes the “restrictor” is necessary to regulate the back flow of the tank. If the restrictor is taken out, the system will not rinse fully and will give you salty tasting water. Thank you, The Pelican Water Customer Satisfaction Team