Questions and Answers for Poolmaster Swimming Pool and Spa Waterfall Fountain

A:  Hi Sandra, This Poolmaster Fountain is made to fit on pools with a 1-1/2" threaded return fitting. Please check your pool return fitting to determine if this is the size your pool has. Great job checking first as though this fountain works with most pools it does not work on all. Sincerely, Poolmater, Inc.

A:  Hi, We do not believe the Intex pool has an 1-1/2" threaded outlet, which is needed for this fountain. Sorry we do not think it will work for you. Sincerely, Poolmaster, Inc.

A:  Hi, Sorry this is made to fit 1-1/2" threaded fittings. Unfortunately we do not carry parts or pieces as a solution. Regards, Poolmaster, Inc.

A:  Hi, We suspect it will not work, but suggest you read through the instructions and view the viedeo instructions by looking on our poolmaster.com website. Simply type in 54507 in the search box on our website and scroll down to get to these instructions and tips. This fountain requires a 1-1/2" threaded outlet fitting to operate which we are guessing your pool does not have but we hate to say no without your diving in a little deeper. More questions? Please reach out to our Customer Service Department directly, weekdays, 8-4 PST at 800-854-1492!

A:  The power is strictly from your own pool or pool sweep pump. For more information don't hesitate to check out product instructions and info on our www.poolmaster.com website. Enter 54507 in the search box to get more details - or call us, weekdays, 8-4 PST at 800-854-1492.

A:  Hi, Please view the video instructions for a good look at installation. (It fits directly on a 1-1/2" outlet. Our video can be found on our poolmaster.com website. Just type in 54507 waterfall fountain in the search box and scroll down to find the video. Sincerely, Poolmaster, Inc.

A:  That depends on your pool. Try all your jets. It should fit one of them.

A:  The fountain is for decorative purposes. It is especially nice for special occasions such as an outdoor parties. As the fountain is not used constantly (24/7) it has no lasting affect on circulation through the return line. The water flow and number of return lines in pools vary, so sometimes all the water going back to the pool is through only the fountain and on other pools some travels through the fountain and some through the other return lines. For more info. you are welcome to contact us directly at 800-854-1492, weekdays, 8-4 Pacific Time (hours may vary due to the COVID-19 outbreak) Sincerely, Poolmaster, Inc.

A:  Hello, Please call our Customer Service Dept to discuss at 800-854-1492, weekdays, 8:00 am - 4:30 pm Pacific Time. Sincerely, Poolmaster, Inc.