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Questions and Answers for Rheem Performance Platinum 9.5 GPM Smart Super High Efficiency Indoor or Outdoor Natural Gas Tankless Water Heater

Internet #325308951

Model #ECOH200DVELN-3

Store SKU #1009624806

  • Continuous hot water; up to 4-showers at once; see sizing guide
  • Control from your device with built in econet wi-fi technology
  • Convert to outdoor tankless water heater w/ ECOH-X conversion kit

Questions & Answers

516Questions
caret
Q:How can I determine cost saving to use this item when my heating is gas also?
by|Jan 28, 2024
1 Answer
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A:  Hi Rossi and thank you for your question. You would check the UEF of your current unit and compare it to the Uniform Energy Factor (UEF) 0.93 for the tankless unit you listed.

by|Jan 29, 2024
    caret
    Q:Do you need to add an external recirculating pump with this unit?
    by|Jan 26, 2024
    1 Answer
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    A:  Hi Larry and thank you for your question. No you do not.

    by|Jan 29, 2024
      caret
      Q:Why does this appear in the Rheem application?An issue has been detected with your Eagle Water Heater TOP1 -Not Enough Water Flow for Operation <0.4GPM
      by|Jan 26, 2024
      1 Answer
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      A:  Hi Susana and thank you for your question. for technical issues, please call the number on your unit or in your user manual.

      by|Jan 29, 2024
        caret
        Q:Can this water heater be installed in a closet with a door
        by|Jan 25, 2024
        1 Answer
        Answer This Question

        A:  Hi Robert and thank you for your question. RESIDENTIAL GARAGE AND CLOSET INSTALLATIONS IMPORTANT: Check with your local Authority Having Jurisdiction for requirements when installing water heater in a garage or closet.

        by|Feb 3, 2024
          1 found this answer helpful
          caret
          Q:Does this water heater have a time to schedule hot water at a specific time? For example I water hot water at 7 am every morning so I would schedule water to be hit at that time
          by|Jan 23, 2024
          1 Answer
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          A:  Hi Gloy and thank you for your question. Recirculation Operation – Schedule mode- If the Schedule mode is used, the water heater needs wifi capability. If the water heater is NOT a WiFi model, you cannot use the Schedule mode.

          by|Mar 31, 2024
            1 found this answer helpful
            caret
            Q:I have a hot water circ w/ a dedicated return line. I modified the control to turn on via 120V PIR motion switches in the bathrooms and kitchen. They cancel after 15 minutes of no motion. Is there a way to control the circ pump in the heater with this?
            by|Jan 20, 2024
            1 Answer
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            A:  Hi TeoC and thank you for your question. For technical issues with the unit please call the number on your unit or in your user manual.

            by|Jan 22, 2024
              caret
              Q:Are the connections for the descaling purposes included
              by|Jan 19, 2024
              1 Answer
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              A:  Hi John, the service valves are sold separately to the hot water heater. You can find them at your local Home Depot store.

              by|Jan 21, 2024
                caret
                Q:Is this unit 1/2” gas compatible
                by|Jan 19, 2024
                1 Answer
                Answer This Question

                A:  Hi Robp and thank you for your question. For gas line sizing, please speak with an installer or gas technician.

                by|Jun 26, 2024
                  caret
                  Q:How can I solve it?
                  by|Jan 18, 2024
                  1 Answer
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                  A:  Hi Susana and thank you for your question. If you have a specific question or are having technical issues with the unit, please call 866-720-2076.

                  by|Jan 19, 2024
                    caret
                    Q:What is the difference between this model sku# ECOH180DVELN-3 and RTGH-90DVLN-3? They look identical and have same specifications as per Rheem pdf: both delivers 9GPM per 35* rise and exact dimensions with both water and gas connections at standard 3/4"
                    by|Jan 15, 2024
                    1 Answer
                    Answer This Question

                    A:  Hi UniSon and thank you for your question. The first listed ECOH180DVELN-3 has econet.

                    by|Jul 13, 2024

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