Questions and Answers for Ring Outdoor Wi-Fi Wired Standard Surveillance Camera with Motion Activated Floodlight White Certified Refurbished

A:  Hi KWood. Great question! This is the older model of the Ring Floodlight Camera. The Ring Floodlight Cam is a motion-activated HD security camera that includes two floodlights, a remote-activated alarm, and two-way audio with noise cancellation. Learn more here: https://support.ring.com/hc/en-us/articles/115001522906-Floodlight-Cam-Information. The Ring Floodlight Cam Wired Plus is the newest model and includes Live View, Two-Way Talk, Advanced Motion Detection, Customizable Motion Zones, Customizable Privacy Settings, and an easy-to-use app. Learn more here: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information. The Ring Floodlight Cam Wired Pro is another newly released device that builds upon all these great features with a new design and advanced features including radar-powered 3D motion detection, Bird’s Eye View, Audio+ for enhanced audio, a 110 dB siren, dual-band wifi, and an array microphone that limits sound distortion. Learn more here: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

A:  Hi John. Great question. The Ring Floodlight Camera is a motion-activated HD security camera that includes two floodlights, a remote-activated alarm, and two-way audio with noise cancellation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/8519060182676-Safety-and-Compliance-Information-for-Floodlight-Cam-Wired-Plus. If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

A:  Hi John. Great question! Yes, the Ring Floodlight Camera has the Motion Warning feature available to toggle on in the Ring app. The Motion Warning feature, only available in the US, is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115001716843-Controlling-Your-Floodlight-Cam-Through-the-Ring-App. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

A:  The camera can be mounted in different positions, some are easy to do some are hard, you should google your setup or youtube to see if someone has a real world answer for you

A:  Hello NanaJ, Good question! Yes. The Ring Floodlight Cam can be mounted on a wall or ceiling. Here is a helpful support article with more detailed product information: https://support.ring.com/hc/en-us/articles/115001522906-Floodlight-Cam-Information. If any additional information is needed regarding your Ring Floodlight Cam installation question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring

A:  Hello John, No. The Ring Floodlight Cam LED's will last for tens of thousands of hours (on the order of 20 years) before burning out. Also, all our devices do come with a limited one-year warranty which will repair or replace any Ring products that malfunction due to defective parts or workmanship at no charge to you. There are also extended warranty options available through our Ring Protect Plus Plan options. You can find more information about extended warranty options on our website: https://ring.com/protect-plans For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring

A:  Yes. Normal sockets just thread in.

A:  Hello Laura, All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option. For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus plan. Once the original warranty expires, the device will be covered under Ring Protect Plus plan until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the best, Antonio from Ring

A:  I did not realize, nor did I know that I had such 'lifetime protection'. We've had this Ring for over 2 years & happy to say it is working fine.

A:  The one subscription only covers 1 camera, however, when you get the multiple subscription coverage, it includes multiple devices. Check with the retailer to make sure this is still the deal.

A:  Yes 

A:  Hello Noshir, Yes, the Basic plan covers video recording for one doorbell or camera. You add another Basic plan to cover the second device, or you have to option to upgrade to the Plus plan which covers an unlimited number of devices at one location. For more on info , please visit our website: https://ring.com/protect-plans Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

A:  I have five outdoor ring cameras with recording capability and I am only charged one fee per month for all of them together.

A:  Yes it can be set with your phone even if your 800 miles away. I love my Ring flood lights and security system.

A:  Hello Tommy, Yes, great question! The lights on the Ring Floodlight Camera can be controlled from within the Ring app. Here is a helpful article that elaborates on this device's settings: https://support.ring.com/hc/en-us/articles/115001716843-Controlling-Your-Floodlight-Cam-Through-the-Ring-App. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Floodlight pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

A:  Yes you can control the lights turning them off and on it also has a siren you can turn on and off it has motion warning and alerts and motion Detection so you can control it in all functions.

A:  I have nest as well so I pay subscription to camera and just use this for the motion sensor light

A:  It’s a yearly fee of $100

A:  After a one year you will get charged 100.00 for the next year you can either pay 10.00 a month or pay 100.00 for the year.

A:  Hello Francis Out of the box, each Ring security device comes with a free 30 day trial period of our optional Ring Protect Plan. With a Ring Protect Plan active on your account, videos of each ring, motion, and live view event are stored in the cloud for 60 days (US). Allowing you to review, share, and save them at your leisure. Without a Ring Protect Plan in place, you will still receive instant alerts and have access to the live view and two way talk features your device has. Some retailers do offer extended trial periods at the time of sale. For more details on Ring Protect Plan, visit our website: https://ring.com/protect-plans Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

A:  You do not. You only pay a subscription if you want to see recorded videos. You can see them live and you will receive alerts when something or someone passes by the camera. However, you won't be able to see it after it happens without a subscription

A:  Hello JCash, The Ring Floodlight Camera should be mounted on a wall . DIY installation of your Ring Floodlight Camera is intended to be a relatively easy process. However, as the Floodlight Camera requires a junction box as well as wiring up live wires, it's recommended you hire a licensed electrician to install the Floodlight Cam. The Ring Floodlight Camera should be connected to a 100 VAC~240 VAC 50/60 Hz power source. We do not recommend installing the Ring Floodlight Cam on an eave as it limits the devices motion detection capabilities and can have a negative impact on the weather resistance of the device. However Ring Floodlight Cam Wired Plus and Floodlight Cam Wired Pro both can be mounted on an ceiling or eave. Click the links below for more details on these devices: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information- Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

A:  Thank you for your recent inquiry with The Home Depot regarding Ring Outdoor Wi-Fi Cam with Motion Activated Floodlight, White. This unit is designed to be mounted on a wall surface of the home. It does have adjustable mount with 140 degree field-of-view. We appreciate your business and look forward to serving you in the future.

A:  It's easier to do the adjustments before installing the camera. The lights are rotatable, there is a small screw and nut that you can loosen to adjust the camera. I loosened it and popped it out, then rotated it before popping it back in

A:  Yes. The ring the screws into the base for the lights and camera should loosen so you can turn the camera and lights. https://search.yahoo.com/search?p=ring+floodlight+cam+mounted+on+overhang&fr=iphone&.tsrc=apple  Please see attached video.  I have had mine installed for over 4 years without issues