Questions and Answers for TrafficMaster Alpine Elm 4 MIL x 6 in. W x 36 in. L Grip Strip Water Resistant Luxury Vinyl Plank Flooring (24 sqft/case)

A:  Thank you for your question- The subfloor surface must be smooth, flat, dry, clean and solid. Subfloors should be flat within a tolerance of 1/4" (6 mm) over 10' (3.05 m). Subfloors should not slope more than 1" (2.5 cm) per 6' (1.8 m) in any direction. Rises or voids must be sanded or filled with a cementitious leveling/patching compound.

A:  Thank you for your question- If the adhesive strips are pulling up, you can use super glue. Just a small bead down the strip, use a hand roller and roll the seam. Be sure not to get any of the glue on the bottom of the planks, as this will attach the planks to the floor, and it won't be able to expand and contract as a unit.

A:  Thanks for your question. It really is best to remove the sticky substance completely but if you can't, the way to fix it will depend on your subfloor. If you have plywood, an additional layer or plywood or luan is the way to cover it. If you have concrete, you can use the 6 mil poly sheeting.

A:  Baby p powder

A:  Thanks for your question. Plywood is an approved subfloor.

A:  Thank you for your question- We recommend using flat floor protectors (nylon or felt) on all furniture legs. Periodically clean protectors to remove grit that may become embedded and cause scratching.

A:  Thank you for your question- We can send you a few bottles. Please email claims@hmtx.global. We will need to get your name, etc. You can also use super glue but be careful not get any on the floor itself.

A:  Thanks for your question. Light scratches and scuffs can be disguised with a melamine pad (i.e. Magic Eraser) but deeper scratches (where you can see black or white) can only be fixed with a plank replacement. You can see the plank replacement video here: https://www.youtube.com/watch?v=XWqoLy_e12o

A:  Thanks for your question. Please give us a call and we can send you a claim form. (866) 843-8453

A:  Thank you for your question- Home Depot only sells by the carton I believe. You would need to check with them.

A:  Buy a full case then Sell the remaining to someone in your same position.

A:  Thank you for your question- This product isn't approved to be installed on a concrete terrace. Allure must be in a temperature controlled environment.