Questions and Answers for VIGO Vessel Bathroom Sink Pop-Up Drain and Mounting Ring in Chrome

A:  Hi Tonie, The pop-up drain can be installed on a sink with an overflow hole. However, any water that will enter the overflow hole will leak down to the cabinet under the sink, so it is not recommended. The correct model for sinks with overflow holes is our VG16002. Regards, VIGO Product Support

A:  I had the pop-up drain installed by a professional plumber in my guestroom sink. The plumber did not put the bottom gold ring in. Thinking he had forgotten to install that piece I had him come back, he told us it doesn't fit in the sink basin we have. I have no idea about different available sizes, I would consult a plumber on this question.

A:  Hi Doretha, We only have one size for our vessel bathroom sink pop-up drain assembly and it fits a 1 3/4" diameter drain hole. Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. Regards, Vigo Product Support

A:  I'm not sure.  It might fit but don't count on the water staying in the basin.  mine fills up but it does not secure the water.N777

A:  I believe so. 

A:  I don't think so. I think your opening is to big for it to seal

A:  Hi Sean, Our vessel bathroom sink pop-up drain assembly fits a 1 3/4" diameter drain hole but is not meant for tub installation. We advise to seek assistance from your local plumbing store to find out what they would recommend for your application. Regards, Vigo Product Support

A:  Hi David, We are saddened to hear of this problem you are having. We advise to send a short 5-10 second video showing the problem to sf@vigoindustries.com so we can determine the best way to fix it. Please include in your email, the model number, your full name, phone number, physical shipping address and a short description of the problem. Thank you! Vigo Product Support

A:  Hi Beata, Our Vessel bathroom sink pop-up drain assembly can be used with any faucet and it really depends on the sink and counter top. The required drain hole diameter is 1 3/4" and sink plus counter top thickness must not be more than 2 1/4". Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com.We are open from Monday-Friday, 8am - 5:30pm EST. Regards, Vigo Product Support

A:  Hi John, If your sink doesn't have an overflow hole, our vessel sink pop-up drain, VG07000BN should work as long as the drain hole diameter of your sink is 2 3/4". However, if your sink has an overflow hole, you will experience leaks. Our pop-up drain with overflow hole model number is VG16002BN. Warm Regards, Vigo Product Support

A:  To get the exact one I usely call the manufacturer and check how much it is I found some times it's not that much more to buy the whole unit. Or take your part in and check to see if HB has it

A:  yes

A:  Take the part you need to HD and see if it's in stock or go online

A:  Hi Prent, To order parts, please call 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. The part number of the top of the pop-up drain is 58000BN. It can be replaced easily by unscrewing it out of the drain by hand and just as easily to install it back in. We look forward to hearing from you. Warm Regards, Vigo Product Support

A:  Hi Stan, The only difference between the two is that one is in Brushed Nickel finish, VG07000BN, and the other is in Chrome finish, VG07000CH. The diameter of the top is 2 5/8". You can call 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com if you have any other questions. Warm Regards, Vigo Product Support

A:  Hi Joanne, We understand your worry of irreparably damaging your pop-up drain. Please send pictures or a short 5-10 second video showing what part you want to unscrew to clean to sf@vigoindustries.com so we can determine the best method. Warm Regards, Jess, Vigo Product Support

A:  All I can say is mine was tight too but it went with a little pressure.

A:  Hi Joanne, The top of the drain would first have to be unscrewed off and you should do this by hand so that the finish is not damaged. You can use rubber gloves to get a better grip of the top. Once done, you should be able to see the inside of the drain. Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2. Warm Regards, Jess, Vigo Product Support

A:  Unscrew the very top and clean it and put it back on. Works great. I love mine. No issues

A:  It screws off