It seems when you have something picked up they picked the most damaged pieces of wood to bring out to you
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Response from UFPI RepresentativeMar 29, 2024
Dear Tim, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber that your local store representative picked out and the customer service you received from them. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Mar 13, 2024
Horrible
The worst plywood I have ever seen... separated in 6 layers...
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Response from UFPI RepresentativeMar 14, 2024
Dear Home Depot Customer, we appreciate your business and value your review. If you would like the opportunity to discuss this lumber further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Mar 13, 2024
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Mar 9, 2024
grade D
Gave me a warped, delaminated piece. Refused to take it, and still got charged
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Response from UFPI RepresentativeMar 11, 2024
Dear scammedbyHD, ProWood appreciates your business and values your feedback. We are so sorry to hear that the plywood delivered to you was unsatisfactory. We do value you as a customer and can assure you that this plywood is normally of excellent quality. If you have not already done so, please contact your local store that delivered your order to try to work out a replacement for these panels. In the future, we recommend hand-selecting your pieces at your local store. If there is anything that we, as the manufacturer, can do, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you
Recommended
Mar 8, 2024
plywood
Delivered 3pcs. Of damaged plywood. Will return to store
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Response from UFPI RepresentativeMar 11, 2024
Dear Dave, ProWood appreciates your business and values your feedback. We are so sorry to hear that the plywood delivered to you was unsatisfactory. We do value you as a customer and can assure you that this plywood is normally of excellent quality. If you have not already done so, please contact your local store that delivered your order to try to work out a replacement for these panels. In the future, we recommend hand-selecting your pieces at your local store. If there is anything that we, as the manufacturer, can do, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you
Recommended
Mar 6, 2024
Purchased to make a box for my trailer. Some warp and voids that required filling. The SKU # on my order receipt didn't match that on the product tag & my wood was stamped 23/32 so I really don't think I got what I ordered but what can you do? It served my purpose. Used spar urethane for weatherproofing. Well see..
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Response from UFPI RepresentativeMar 7, 2024
Dear Mike, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 6, 2024
ALL GOOD WITH THIS PRODUCT
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Response from UFPI RepresentativeMar 6, 2024
Dear Home Depot Customer, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. If there is anything else that we can do for you, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 6, 2024
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Verified Purchase
Feb 29, 2024
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Verified Purchase
Feb 28, 2024
Need to get associates to help. I had to load it to the carrier and put it in my truck. When you ask for help no one is around or tell you let me get you some help. I waited for a hour so did it myself.
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Response from UFPI RepresentativeFeb 28, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Feb 28, 2024
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Verified Purchase
Feb 21, 2024
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Verified Purchase
Feb 21, 2024
Wood was extremely green.
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Response from UFPI RepresentativeFeb 22, 2024
Dear HomeDepotCustomer, ProWood is sorry to hear this lumber did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As wood dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss this further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 19, 2024
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Feb 1, 2024
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Verified Purchase
Jan 31, 2024
I haven’t used it yet. I haven’t been home to use it. It is going to work great for what I bought it for. It arrived in great condition and is stored safe and sound until I get a chance to use it.
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Response from UFPI RepresentativeJan 31, 2024
Dear Charles, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jan 31, 2024
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Verified Purchase
Jan 21, 2024
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Verified Purchase
Jan 19, 2024
Real good materials at a very good price.
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Response from UFPI RepresentativeJan 19, 2024
Hello GLOC6767, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jan 18, 2024
defective sheet
You picked up the worst sheet. I dont blame you because your ordering system sucks
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Response from UFPI RepresentativeJan 18, 2024
Dear plymouthcustomer, ProWood is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
Jan 17, 2024
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Verified Purchase
Jan 17, 2024
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Verified Purchase
Jan 4, 2024
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Verified Purchase
Jan 3, 2024
Just a great piece of wood to finish off the top of my workbench. Also, the Home Depot employees were excellent, spotting a corner defect on my board and replacing it before letting me take it home. Good smooth wood with a nice finish. Couldn’t have picked out a better piece if I went in and did it myself. (This was a curbside pick up.)
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Response from UFPI RepresentativeJan 4, 2024
Dear Steve J, Thank you for sharing your experience with ProWood. We truly value your feedback and appreciate the time you took to let us know. If there is anything else we can assist you with, please feel free to email our customer service department at CustomerService@ProWoodLumber.com. Our dedicated representatives are always happy to help.
Verified Purchase
Dec 27, 2023
In stock and easy access to go get
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Response from UFPI RepresentativeJan 3, 2024
Dear Home Depot Customer, Thank you for sharing your experience with ProWood! If you need any further assistance, please feel free to email our customer service department at CustomerService@ProWoodLumber.com. Our representatives are here to help and will be delighted to assist you.