#1 Home Improvement Retailer

Customer Reviews for ProWood 3-Step Ground Contact Pressure Treated Pine Stair Stringer

Internet #308736496

Model #368910

Store SKU #1004162193

  • 2X the protection compared to Above Ground treatment
  • Stair stringer southern yellow pine may be stained or painted
  • Ideal for a variety of applications- decks, gazebos, or terraces

Customer Reviews

  • 4.2
    out of 563 reviews
  • 67% recommend this product
Filter by:
Showing 1-30 of 563 reviews
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
1 found this review helpful
by
  • Verified Purchase
1 found this review helpful
They worked really well but they split very easily
by
Response from UFPI RepresentativeDec 12, 2023
Dear Chu Chu, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
  • Verified Purchase
1 found this review helpful
Unfortunately, the stringers were too short to replace the stringers on my deck that were damaged by a tree fall, so I had to return them. The reason for the 2-star review is for the number of large knots that were positioned in the narrow areas adjacent to the corners where the run and rise meet. This really weakens the stringer and so I was glad I had to return them and make my own from 2x12’s. The buying and returning processes were nice and easy.
by
Response from UFPI RepresentativeDec 11, 2023
Dear Fred, Thank you for choosing ProWood and taking the time to share your experience with our Pressure Treated Pine Stair Stringer. We greatly appreciate your feedback and value your opinion. If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to reach out to our ProWood Customer Service team at CustomerService@ProWoodLumber.com. When contacting us, please mention this review so that we can better assist you. Our dedicated customer service representatives are here and ready to help.
  • Verified Purchase
1 found this review helpful
Hard to find long ground contact stair stringers in any store in the Mid-Atlantic region. I purchased four of these for steps down to our pier. Would've been quite expensive except for a brief sale this Fall at Home Depot. When I pick up SYP lumber at home improvement stores I inspect each piece carefully for tightest grain, no warping, no cosmetic problems from bark edge, no weak spots from knotholes, etc, so worried about ordering these online. But these were only minimally warped along the long dimension, and easily straightened during installation. No important weak spots from knotholes. A good product, delivered in good shape.
by
Response from UFPI RepresentativeDec 5, 2023
Dear David, thank you for the excellent review! ProWood really appreciates your business, and we hope that you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist
  • Verified Purchase
by
  • Verified Purchase
Just as advertised, saved a lot of time
by
Response from UFPI RepresentativeNov 9, 2023
Dear Ronald, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
  • Verified Purchase
NOT as pictured
These are not a full, 3-step stringer like the picture shows. They are more like 2 1/2. I ordered 30 of these and the bottom step was out of square about 1/4" on all of them. Huge waste of time waiting for them to be shipped and a huge waste of time fighting with them trying to figure out why they weren't running level. Should have just cut my own from the beginning
by
Response from UFPI RepresentativeOct 25, 2023
Dear Matticus, we appreciate your business and value your review. If you would like the opportunity to discuss this concern further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
    1 found this review helpful
    These are nothing like what is pictured. They are not a full 3 step stringer. More like 2 1/2. In addition to this, they are very poorly cut. The bottom step is about 1/4" out of square. Extremely disappointed
    by
    Response from UFPI RepresentativeOct 20, 2023
    Dear HomeDepotCustomer, we truly value your business and understand your frustration. If you are willing, we would greatly appreciate the opportunity to have a further discussion about this issue. Please don't hesitate to reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, mentioning this review. One of our dedicated customer service representatives will be more than happy to assist you.
    • Verified Purchase
    1 found this review helpful
    by
    • Verified Purchase
    Great! XXXXXXXXX #######
    by
    Response from UFPI RepresentativeOct 11, 2023
    Dear ANDREW S, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
    • Verified Purchase
    The bottom step was split but it would have been too much of a hassle to return it. Not pleased with the quality control at all.
    by
    Response from UFPI RepresentativeOct 13, 2023
    Dear DONNA, we apologize for any inconvenience caused by the quality of the boards you received, and we deeply appreciate your business and value your feedback. If you would like to discuss this matter further, please don't hesitate to contact ProWood Customer Service at CustomerService@ProWoodLumber.com referencing this review. One of our dedicated customer service representatives will be more than happy to assist you.
    • Verified Purchase
    1 found this review helpful
    by
    • Verified Purchase
    1 found this review helpful
    by
    • Verified Purchase
    One board had a real bad place in it. almost a hole. The other was fine.
    by
    Response from UFPI RepresentativeSep 29, 2023
    Dear Kimbo, we greatly appreciate your business and value your feedback. We apologize for the product not meeting your expectations. It is important to note that treated wood is usually delivered while still wet. As the lumber dries, it may naturally experience splitting, cupping, and warping. If you would like to discuss this matter further, we encourage you to contact our ProWood Customer Service at CustomerService@ProWoodLumber.com. Please reference this review, and one of our dedicated customer service representatives will be more than happy to assist you.
    • Verified Purchase
    1 found this review helpful
    by
      So far so good. We will see how they hold up to the winter
      by
      Response from UFPI RepresentativeSep 20, 2023
      Dear HomeDepotCustomer, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
      • Verified Purchase
      by
      • Verified Purchase
      Could not be happier! Product is great & delivery communication was wonderful. Thank you.
      by
      Response from UFPI RepresentativeAug 25, 2023
      Dear CAROL, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
      • Verified Purchase
      by
      • Verified Purchase
      Shipping
      Shipping was faster than expected. Extremely satisfied with every online purchase that I’ve made. Home Depot is my lifesaver!
      by
      Response from UFPI RepresentativeAug 11, 2023
      Dear Therese, thank you so much for taking the time to leave an excellent review. ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
        • Recommended
        by
        • Verified Purchase
        1 found this review helpful
        I took the box straight to our property that is on an island. One of the stringers is so warped that I couldn’t even use it. Have to decide if I want to reorder or not… inconvenient.
        by
        Response from UFPI RepresentativeAug 4, 2023
        Dear DAN, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
        • Verified Purchase
        1 found this review helpful
        Oh my God. This is the best wood I've ever seen it was sent by the gods I thank the gods.
        by
        Response from UFPI RepresentativeJul 28, 2023
        Dear HomeDepotCustomer, Thank you for the excellent review. We received a lightening bolt message that said, You're welcome. We assume that it was meant for you.
        • Verified Purchase
        by
        • Verified Purchase
        1 found this review helpful
        by
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        Showing 1-30 of 563 reviews

        Frequently Bought Together

        Top Rated
        +
        +
        Price:
        $20.98

        Compare Similar Items

        current item

        Features

        Paintable, Pressure Treated, Stainable

        Paintable, Pressure Treated, Stainable

        Paintable, Pressure Treated, Stainable

        Paintable, Pressure Treated, Stainable

        Material

        Wood

        Wood

        Wood

        Wood

        Contact Type Allowed

        Ground Contact

        Ground Contact

        Ground Contact

        Ground Contact