Dear Home Depot Customer, Outdoor Essentials appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
1 found this review helpful
May 10, 2024
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Verified Purchase
May 8, 2024
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Verified Purchase
May 1, 2024
Eh, it was chipped and some of the wood was split
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Response from UFPI RepresentativeMay 3, 2024
Dear Barre, Thank you for letting Outdoor Essentials know about your frustrating experience with the selection of wood fence posts that your local store has in stock and picked for your order. We do value you as a customer and can assure you that our posts are normally of excellent quality. However, as wood dries, it may split, cup and warp, which are natural occurrences of wood. We highly recommend hand-selecting your posts at your local store to make sure you are getting the pieces that work best for your project. If there is anything that we, as the manufacturer, can do regarding the posts, please contact us at CustomerService@OutdoorEssentialProducts.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Apr 24, 2024
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Verified Purchase
Apr 17, 2024
You get what you pay for I guess...
Ordered for store pickup, should have gone through the store stock to select a better post. Several cracks (almost as many as the old 15+ year old post), loose joints (used decking screws to repair).
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Response from UFPI RepresentativeApr 18, 2024
Dear HomeDepotShopper, we are sorry to hear this product did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As lumber dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss the issue further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Apr 11, 2024
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Verified Purchase
Apr 10, 2024
High quality for the price
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Response from UFPI RepresentativeApr 11, 2024
Dear Daniel, Thank you for your positive review! Outdoor Essentials really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Apr 10, 2024
Cuts & attachment points were poorly made
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Response from UFPI RepresentativeApr 10, 2024
Dear HomeDepotCustomer, Outdoor Essentials appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Apr 4, 2024
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Verified Purchase
Apr 3, 2024
Too short. Needs to be about a foot longer to meet postal regulations.
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Response from UFPI RepresentativeApr 3, 2024
Dear HomeDepotCustomer, Outdoor Essentials is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
1 found this review helpful
Mar 27, 2024
It was priced really low & was made really good
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Response from UFPI RepresentativeMar 28, 2024
Dear Rob, Outdoor Essentials appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 6, 2024
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Verified Purchase
Feb 21, 2024
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Verified Purchase
Feb 16, 2024
Too short.
A 6' post doesn't allow you to bury the post more than 1' and at that, the height of the actual box is at the minimum of postal regulations. I would think burying it at one foot could allow heaving from the ground in cold winters.
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Response from UFPI RepresentativeFeb 16, 2024
Dear HowardP, Outdoor Essentials appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Feb 15, 2024
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Verified Purchase
Feb 14, 2024
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Verified Purchase
Jan 26, 2024
Your employee Roland was very helpful to find the items l needed, including having the specific mailbox sent to my house, it was not in stock in Wappingers Falls.
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Response from UFPI RepresentativeJan 29, 2024
Dear Home Depot Customer, Outdoor Essentials appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jan 10, 2024
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Verified Purchase
Jan 3, 2024
The cuts are sloppy, and the fit and finish there's no pride put into it.
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Response from UFPI RepresentativeJan 5, 2024
Dear Kip, We appreciate your business and value your feedback regarding our Outdoor Essentials If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jan 3, 2024
All the posts in the store had slight defects of on kind or another. I picked one with the least amount of splits in the wood. This is my third post in 27 years as they tend to rot at ground level over time; for the price I can’t complain.
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Response from UFPI RepresentativeJan 4, 2024
Dear Home Depot Customer, Outdoor Essentials appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Dec 29, 2023
Great price and quality!
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Response from UFPI RepresentativeDec 29, 2023
Dear Merlin, Thank you for taking the time to share your experience with us at Outdoor Essentials and providing us with feedback on our Pressure-Treated Pine Gothic-Top Mailbox Post. We truly value your input. If there is anything else we can assist you with, please don't hesitate to reach out to our customer service department at CustomerService@OutdoorEssentialProducts.com. Our dedicated team of representatives is here to help and will be delighted to assist you.
Verified Purchase
Dec 6, 2023
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Verified Purchase
Nov 29, 2023
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Verified Purchase
Oct 25, 2023
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Verified Purchase
Oct 25, 2023
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Verified Purchase
Oct 16, 2023
A good, sturdy mailbox post replacing one that was damaged by a vehicle. You will have to look for one that is good (no splits, checks or knots that may cause problems) and you should check the nails holding the pieces together. I added GRK screws to make sure the Pressure Treated Gothic-top Mailbox Post was not coming apart any time soon.
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Response from UFPI RepresentativeOct 17, 2023
Dear HomeDepotCustomer, Outdoor Essentials appreciates you taking the time to let us know about your mailbox post! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 11, 2023
We like the look of this post, as it's a little different than just a 4X3. The post is good and lasts quite a long time. The one we replaced was 14 years old, so we don't expect to have to replace this one any time soon. It's a little pricey compared to others but when you divide that by 14 years, it's really not bad!
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Response from UFPI RepresentativeOct 11, 2023
Dear dcs, thank you so much for taking the time to leave an excellent review. Outdoor Essentials really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 8, 2023
Does not meet postal code requirements
The top flat that would be the bottom of the mailbox is 56" from the bottom. After burying the post 24" postal code states it has to be 41" - 45". Put the two together it is 65" at the minimum. The posts are made 9" below the minimum specs!
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Response from UFPI RepresentativeOct 13, 2023
Dear Keroda, we apologize for the inconvenience you have experienced. We thoroughly test all our products to ensure they meet international building codes, so our customers can enjoy them without any issues. If you would like to discuss the matter further, please do not hesitate to contact us at CustomerService@OutdoorEssentialProducts.com, referencing this review. Our dedicated customer service representatives are available to assist you.