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Customer Reviews for AIRCARE Whole House 3.5 Gal. Pedestal Evaporative Humidifier for 2400 sq. ft.

Internet #207058410

Model #EP9 500

Store SKU #1001804288

  • Evaporative cool air humidifier
  • Whole house humidifier for up to 2,400 square feet
  • Uses the AIRCARE 1043 Super Wick® humidifier filter

Customer Reviews

  • 4
    out of 329 reviews
  • 70% recommend this product
Filter by:
Showing 1-30 of 329 reviews
I would buy it again
This humidifier is one of my best purchases. I’ve had it for two years and it’s made all the difference in my comfort level in the winter here in the Northeast. I’m thinking of buying one for my second floor. The filters are not expensive to replace which is a big plus.
by
Response from EssickAirProductsOct 25, 2022
Hello, Wanda! Thank you for the stars. We appreciate your business! -Melissa, AIRCARE
    • Recommended
    Easy to refill. Also looks good and large enough as a stand.
    Easy to refill. Also looks good and large enough as a stand.
    by
    Response from EssickAirProductsJun 3, 2021
    Hi JB. Thank you so much for giving us your feedback.  We appreciate it! -Natalie, Team AIRCARE
    • Verified Purchase
    • Recommended
    3 found this review helpful
    Performs well, but perhaps not as well as my old...
    Performs well, but perhaps not as well as my old one. It’s very easy to see the full line if you bend over and look in through the fill door. It’s very well lit. It performs satisfactorily, but not as well out of the box as my old Essick floor model I was replacing. That’s concerning.
    by
    Response from EssickAirProductsFeb 18, 2020
    Hello, Cluffy88! Thank you for taking the time to review our product. We appreciate your feedback. Thanks! Melissa, AIRCARE
    • Verified Purchase
    3 found this review helpful
    Was easy to set up. However all of the fan settings except the lowest is a bit noisy. However I...
    Was easy to set up. However all of the fan settings except the lowest is a bit noisy. However I have it set on 40% humidity with the fan set to low and it cycles on and off indicating the lowest fan setting is all that is necessary. Haven't had it long enough to know if it is reliable however their isn't a lot to go wrong. Bottom line is that it works and works well!
    by
    Response from EssickAirProductsJan 22, 2018
    Mr. John, Thank you for taking the time to review on our product and for sharing your experience with us. We appreciate your feedback. We are pleased to hear of your satisfaction with your new humidifier. Although our humidifiers will have a sound variation when going from low to high, it should not be so loud that you cannot bear to be in the same room with it. If this is the case, please contact our office at 1(800)547-3888. Our Customer Service Representatives will be able to assist you. Office hours are from 7:00 AM – 5:30 PM CST Monday through Friday and on Saturday from 7:30 AM to -12:30 PM CST. - Thank You Christina Essick Air Products
    • Verified Purchase
    • Recommended
    9 found this review helpful
    It did not produce any humidity. It emitted a foul smell and set off the smoke alarms. I disconnected it from the outlet. It is a very disappointing piece of garbage.
    by
    Response from EssickAirProductsJun 6, 2024
    Hello! Based on the description of your issue we believe there is a problem with bacteria growth in your unit. Bacteria such as mold and mildew growth are typically the results of improper care and maintenance. As with any home appliance that uses water, you will need to make sure you keep your humidifier clean and replace the water regularly. Adding our bacteriostat to your water is also very helpful in keeping your water and unit clean. Local humidity levels in your area and the physical location of the humidifier can affect coverage. We recommend positioning your humidifier in the most centrally located room of your house (typically your living room). Having your humidifier in the middle of your home helps the humidity spread more easily and evenly. Our square footage estimates are based on homes with tight construction. Older homes, or those with poor insulation or cracks, may have a larger coverage area. If you’d like more help with this, our Customer Service Team is available 7:30 a.m. – 6:00 p.m. CST, Monday through Friday at 1-800-547-3888 or you can email us at info@essickair.com. We are happy to help you. Thanks-Melissa, AIRCARE
    • Verified Purchase
    1 found this review helpful
    by
    • Verified Purchase
    I have 2. THESE ARE AMAZING. ?
    by
    Response from EssickAirProductsMay 1, 2024
    Hello! We love hearing from happy customers. Thanks for the stars! -Melissa, AIRCARE
    • Verified Purchase
    by
    • Verified Purchase
    Living in a state with no humidity has been hard on my skin and sinuses. This is supposed to be big enough to handle the entire square footage of my home and I am not sure that it does, but it definitely handles the entire upstairs. Again, my home started with no moisture, and in less than a month my skin feels softer, my sinuses feel better, and this looks nice while doing its job.
    by
    Response from EssickAirProductsApr 10, 2024
    Hello, Jennifer! We appreciate your feedback. Thanks for the stars! -Melissa, AIRCARE
    • Verified Purchase
    We have a 1500 square foot home. We’ve been using it a couple weeks and it works well. The whole thing is plastic, which looks okay, but if it were made of wood, it’d probably quadruple the price.
    by
    • Verified Purchase
    Easy to assemble. Works well!
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    I believe the rating for 2400 sq feet is a little high. Have been running this now over 2 weeks and can not get much more then 40%. I think that a better user manuel should have been supplied also. Easy to use
    by
    Response from EssickAirProductsFeb 8, 2024
    Hello, Gary! We appreciate you taking the time to give us your feedback. -Melissa, AIRCARE
    • Verified Purchase
    Return it was defective
    by
    Response from EssickAirProductsJan 31, 2024
    Hello, William! We appreciate your honest review but are disappointed that you had a bad experience with your purchase. If you’ll consider purchasing the humidifier again, we’ll be right here to help. You can email us directly at info@essickair.com, or call our Customer Service Team at 1-800-547-3888, 8;00 a.m. – 5:00 p.m. CST, Monday through Friday. We will be happy to walk you through your humidifier set-up and any troubleshooting that’s needed to get your humidifier working smoothly. -Melissa, AIRCARE
    • Verified Purchase
    Set up according to the instructions. Turned unit on and immediately heard a very loud clicking sound, like fan blades hitting something. This was on LOW. When I increased the speed it became intolerable. Immediately shut off and checked for a reason. Every seemed to be fine so I tried again. No good, still a very loud noise, no way this could be normal. Disassembled unit, reboxed and returned. Terrible piece.
    by
    Response from EssickAirProductsJan 24, 2024
    Richard, I'm so sorry that our product was not working as it should. We try and provide quality products that are easily affordable to our customers. If you do not mind, I would love to talk with you directly and get some more information. Can you please email me at twilson@essickair.com? Customer satisfaction is very important to us, and I would love the opportunity to restore your faith in our company. Thank you, Tina Wilson / Essick Air Products / Customer Service Supervisor
    • Verified Purchase
    Does not humidify enough for 2,500 square feet
    The humidifier struggles to put enough moisture in the air when outside temps go below 50 degrees in Ohio. The last few days temps were from 10 to 20 degrees with outdoor humidity below 40. And this unit could not keep indoor humidity above 40.
    by
    Response from EssickAirProductsJan 22, 2024
    Hello! We’re glad you took the time to leave this review, even if we didn’t get all the stars. Local humidity levels in your area and the physical location of the humidifier can affect coverage. We recommend positioning your humidifier in the most centrally located room of your house (typically your living room). Having your humidifier in the middle of your home helps the humidity spread more easily and evenly. Our square footage estimates are based on homes with tight construction. Older homes, or those with poor insulation or cracks, may have a larger coverage area. If you’d like more help with this, our Customer Service Team is available 7:30 a.m. – 5:30 p.m. CST, Monday through Friday. We are happy to help you. Thanks! -Melissa, AIRCARE
      We have in large wood shop works great
      by
      Response from EssickAirProductsJan 18, 2024
      Mary, I'm so happy to hear that you're pleased with your humidifier. We appreciate your feedback, and thanks for the stars! Tina Wilson / Customer Service Supervisor / AIRCARE
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Good Value
      The humidifier arrived properly packaged and in excellent condition. It works well.
      by
      Response from EssickAirProductsJan 4, 2024
      Hello, Robert! We love hearing from happy customers. Thanks for the stars! -Melissa, AIRCARE
        • Recommended
        by
        • Verified Purchase
        by
        • Verified Purchase
        Easy to set up and fill. Already much more comfortable air in the house!
        by
        Response from EssickAirProductsDec 28, 2023
        Hello, Mamason! Thanks for taking the time to rate and review our product. We love the stars! -Melissa, AIRCARE
        • Verified Purchase
        by
        • Verified Purchase
        poor quality control in factory
        Had one a long time ago, and it was made with better materials, i.e. metal fan instead of plastic. Got this one and the fan blades were scraping the housing, making a terrible noise, then one of the blades broke off before I could shut it off. Do not recommend.
        by
        Response from EssickAirProductsMar 27, 2024
        Hello, G123! Thanks for taking the time to post your review. We are sorry to hear you had an issue with your humidifier. Our evaporative humidifiers do come with a 2-year warranty. Please reach out to us. We appreciate the opportunity to make things right. If you’d like some help with this, please email us at info@essickair.com, or give us a call at 1-800-547-3888, 7:30 am – 5:30 pm CST, Monday through Friday. Thanks! -Melissa, AIRCARE
          Would not buy again
          The filter holder is impossible to open to replace the filter and the float is so flimsy it has a small dimple in it and does not work. It did do the job of keeping the humidity level.
          by
          Response from EssickAirProductsDec 11, 2023
          Hello, Nkka! We appreciate you taking the time to share your thoughts. -Melissa, AIRCARE
            Noisy
            I have had the unit for just over a weel and it provides adequate humidification, but the fan motor makes a very unacceptable humming noise at any speed other than the lowest speed. The fan air noise is not overly loud, just the humming noise is too annoying. Will be returning the unit.
            by
            Response from EssickAirProductsDec 8, 2023
            Hello, Shopper! Thank you for sharing your experience with us. We hate to hear that you’re unhappy with your humidifier and would appreciate an opportunity to make it right. While you should hear a sound coming from the unit while it’s operating, it shouldn’t be disruptive. Please give us a call at 1-800-547-3888 and one of our Customer Service team members will walk you through a quick check-up on your unit to ensure that it’s operating correctly. Our office hours are 7:30 a.m. – 5:30 p.m. CST, Monday through Friday. -Melissa, AIRCARE
              1 found this review helpful
              Replaced the same product with another one. They work great!
              by
              Response from EssickAirProductsDec 6, 2023
              Hello, SPD! Thanks for taking the time to rate and review our product. We love the stars! -Melissa, AIRCARE
              • Verified Purchase
              Showing 1-30 of 329 reviews

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              Humidifier Features

              Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator, Variable Speed

              Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator

              Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator

              Automatic Shut Off

              Room Size (sq. ft.)

              Large (Greater than 1000 sq. ft.)

              Whole House

              Whole House

              Medium (400-1000 sq. ft.)

              Humidifier Tank Capacity (Gallons)

              3.5

              5.4

              5

              4

              Included Items

              No additional items included

              No additional items included

              No additional items included

              No additional items included