Customer Reviews for BEHR PREMIUM 5 gal. #ST-140 Bright Tamra Semi-Transparent Waterproofing Exterior Wood Stain and Sealer

Hi HomeDepotCustomer, thank you for your review. I'm sorry to hear about the troubles you had when applying the stain and that the coating is still tacky. I assure you this is not the experience we want for our customers. When the coating is tacky, typically, it's because it's taking longer to dry. To help alleviate the tackiness, you can clean the surface with soap and water. Customer satisfaction is important to us. Please reach out to us directly for further assistance; we are always happy to help!
-Alex

Hi FrugalRemodeler, thank you for your review. I'm sorry to hear that the Semi-Transparent Wood Stain is still sticky after drying for over a week. That isn't typical, and I can understand your disappointment. To help get this resolved, I recommend gently cleaning the stain with soap and water, which should help remove the stickiness. If possible, allow up to one month for the stain to dry. If the table is still sticky after a month, I recommend removing the coating by sanding, power washing at a low level, or using a finish/paint stripper. Once removed, clean the table with our All-In-One cleaner, let it fully dry, and then reapply the stain. Customer satisfaction is important to us, and we appreciate your feedback. Please reach out to us directly if you need further assistance. Our Customer Care team is happy to help! - Randy

Hi David, thank you for your review. I'm sorry to hear that you are seeing the color of the original fence coming through. As it turns out it is recommended to apply two coats of the Semi-transparent stain. I'd recommend cleaning the surface with our All-In-One Wood cleaner letting it dry thoroughly and applying another coat of stain. Customer satisfaction is important to us, and we appreciate your feedback. Please reach out to us directly if you need further assistance; our customer care team is happy to help you! -Ronald

Hello, thank you for your review. I'm very sorry to hear about your poor experience with our Semi-Transparent Waterproofing Stain & Sealer. That is not the performance we expect of the product, and certainly not what we want our customers going through. Our Semi-Transparent Waterproofing Stain & Sealer should provide a 6-year lifespan for horizontal surfaces and 8 years for vertical, so I'm concerned that you mentioned it peeled in less than a year. To fix the issue, I recommend removing any leftover stain on the surface with a wood stripper or by sanding. Then, clean the surface with our All-In-One Wood Cleaner to promote even adhesion of the stain. Once clean and dry, apply 2 coats following the recommended spread rate. This is the biggest key for the stain to reach its full lifespan, as an over/under application can cause the coating to fail prematurely. Nonetheless, we want you to be able to achieve positive results, and we'd love to help turn this experience around. Please feel free to reach out to us directly so we can learn more about your project and assist. We look forward to hearing from you! -Lina

Hi StevieIAm, thank you for your review. We don't ever want our customers to feel as if they are not getting the best service, if you would like to discuss this further, please contact Home Depot at 1-800-Home-Depot. - Randy