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Customer Reviews for Bosch 100 Series 24 in. Black Front Control Tall Tub Dishwasher with Hybrid Stainless Steel Tub and Utility Rack, 50dBA

Internet #305573434

Model #SHEM3AY56N

Store SKU #1003322051

  • 50 dBA: Quietest Dishwasher Brand in the U.S.
  • 24/7 Overflow Protection System helps prevent water leaks
  • Utility Rack provides a place for those hard to place items

Customer Reviews

  • 4.3
    out of 1,756 reviews
  • 79% recommend this product
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Showing 1-30 of 1,756 reviews
Disappointed...
Dishes do not completely dry and the top internal housing fell off.
by
Response from BoschAppliancesUSAMar 22, 2023
Hi Rats, thanks for your review. We’re sorry to hear about your disappointment with your dishwasher. We think the following link might assist in providing various tips: https://bit.ly/3ZJzNZO. If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance. BoschAppliancesUSA
  • Verified Purchase
by
  • Verified Purchase
Soap compartment not dispensing soap :-/ after 1 month of...
Soap compartment not dispensing soap :-/ after 1 month of use!
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Response from BoschAppliancesUSAMar 20, 2023
Hi Andrew, we apologize this has been your experience, and we appreciate you bringing it to our attention. If service is needed, please click this link for authorized service in your area: https://bit.ly/3fACuUW. If you have more questions, please call our Customer Support at 800-944-2904 for real-time assistance. We hope this information helps, and thank you for choosing Bosch. BoschAppliancesUSA
  • Verified Purchase
This is my ninth Bosch dishwasher. Have had 'em in...
This is my ninth Bosch dishwasher. Have had 'em in the last five primary and vacation homes. They're quiet, dependable and effective machines. Priced fairly. Something that's well-worth the price paid.
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  • Verified Purchase
Waiting for installation to be done. It’s more than a...
Waiting for installation to be done. It’s more than a one hand a half month since the order was placed. Till now, installation is not done. No proper communication with customers on when the delivery is going to be. So many delays. Called service a minimum of 15 times. Every time was scheduled for next delivery. Never got delivery.
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Response from BoschAppliancesUSAMar 20, 2023
Thanks for your review. If you have any questions or concerns about your delivery or installation, please call The Home Depot Appliance Support Line at 1-877-946-9843. BoschAppliancesUSA
  • Verified Purchase
The appliance is just what I expected BUT the installers...
The appliance is just what I expected BUT the installers were not: they called 2 hours earlier than the appointed time to say they would be there in 30 minutes. When I asked if they could arrive at the appointed time, they said if I was not there by the time they arrived, they would leave and I would have to reschedule the delivery. I had no choice but to leave my appointment and race to meet them. Then, a clamp they installed came off within 30 min of them leaving, so the install was very disappointing. I can’t order from Home Depot again.
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  • Verified Purchase
Bosch 100 Series Dishwasher
I would have given it 5 stars.... but even in the "sanitize mode", it doesn't completely dry the dishes.... Other than that, it was fairly easy to install, is amazingly quiet, and does a great job cleaning
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  • Verified Purchase
  • Recommended
1 found this review helpful
Best dishwasher we’ve owned....
Best dishwasher we’ve owned.
by
  • Verified Purchase
Over all I’m very pleased with this dishwasher. The interior...
Over all I’m very pleased with this dishwasher. The interior is a bit smaller than other dish washers. I like the handle on the bottom rack that makes rolling it out easier. Know that you will need to load your bowls on the top shelf. The door closes on its own, which takes some getting used to. But the dishes come out very clean.
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  • Verified Purchase
1 found this review helpful
Recommended by Dishwasher Repairmen - so far, so good!
I wish I could have bought a reliable LG dishwasher for $500 instead of having to pay over $1,000 for a Bosch dishwasher that actually works, but you live and learn.
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  • Verified Purchase
  • Recommended
1 found this review helpful
It did not work with our new food grinder... still...
It did not work with our new food grinder... still needs fixing by Bosch.
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Response from BoschAppliancesUSAMar 13, 2023
Dear Valued Bosch Customer, thanks for your review. We apologize for any difficulties that you are experiencing with this dishwasher model. If service is necessary, you may locate an authorized service provider in your area through the following link: https://www.bosch-home.com/us/owner-support/repair-service. Should you need additional assistance, we invite you to call our Customer Support team at 1-800-944-2904. Thank you. BoschAppliancesUSA
  • Verified Purchase
2 found this review helpful
The dishwasher hasn’t worked since we got it 1-24-23 they...
The dishwasher hasn’t worked since we got it 1-24-23 they were going to give us a new one and know one will talk to us or replace this dishwasher!!!!
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Response from BoschAppliancesUSAMar 9, 2023
Hi Roys, We apologize for the trouble you are experiencing with this dishwasher model. Our Customer Support team can provide real-time troubleshooting and determine if service is necessary. You can reach them by calling 1-800-944-2904. In the event that service is necessary, you can locate an authorized service provider in your area through this link: https://www.bosch-home.com/us/owner-support/repair-service. Thank you. BoschAppliancesUSA
  • Verified Purchase
5 found this review helpful
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Not enough clear options for usage. Base model?...
Not enough clear options for usage. Base model?
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Response from BoschAppliancesUSAMar 8, 2023
Hi David, thank you for your review. The following link will take you to your Use and Care manual which should help with operating the appliance. http://media3.bsh-group.com/Documents/9001557452_A.pdf. If you need additional assistance or have any other questions, please call our Bosch Customer Support team at 1-800-944-2904. Thanks. BoschAppliancesUSA
  • Verified Purchase
Worth a look...
Great price and quiet operation
by
  • Verified Purchase
Poor quality. Poor design
I loved a Bosch dishwasher that I had 5 years ago in a previous house. Their quality has greatly gone down. This model 100 did not come with the 3rd rack, as described. The design is awkward to load — silverware on the side in cheap, ill- fitting bins. The drawers are light-weight and rattle. If Home Depot had carried a display model in the store, I would have seen the low quality and would not have purchased this dishwasher.
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Response from BoschAppliancesUSAMar 7, 2023
Hi ecbpdx, thanks for your review. We are sorry to hear of your disappointment with the rack designs. The following link provides tips on how to maximize the loading space of your dishwasher https://www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If you have any additional questions, please contact our Customer Support team at 1-800-944-2904. BoschAppliancesUSA
    • Recommended
    3 found this review helpful
    Long wash cycle times, but fairly quiet compared to our...
    Long wash cycle times, but fairly quiet compared to our old dishwasher
    by
    • Verified Purchase
    1 found this review helpful
    Multiple things wrong with this dishwasher!
    We bought this dishwasher a couple of months ago and it is the worst dishwasher I have ever owned! you have to wash everything on "sanitize" in hopes that the dishes are dry at the end of cycle. Not enough room for dishes,had to take out one of the silverware holders, and use a holder from my old dishwasher. It doesn't have a heater for drying or a food disposal.I noticed my bowls by the door still had soap on them after it was done. Turns out the upper rack handle caught the soap pod, the soap was still in the handle! We took the upper rack handle off so this won't happen again. Extremely disappointed in my purchase, Plus I paid for extended warranty! Bosch needs to make a new design of racks and OFFER IT FOR FREE to customers who already bought this. I mean, it makes one wonder what the heck was going through the designers mind! Terrible washer and I don't recommend it to anyone.
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    Response from BoschAppliancesUSAMar 6, 2023
    Hi Bonn1e, Thanks for your review. We are sorry to hear of your disappointment with the rack designs. The following link provides tips on how to maximize the loading space of your dishwasher https://www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If you have any additional questions, please contact our Customer Support team at 1-800-944-2904. BoschAppliancesUSA
      3 found this review helpful
      Machine works nicely. Filter release works well. Booklet that accompanied...
      Machine works nicely. Filter release works well. Booklet that accompanied machine could be. Verbally and imagery improved for ease to follow
      by
      • Verified Purchase
      Cleans thoroughly and very quietly. Logical controls....
      Cleans thoroughly and very quietly. Logical controls.
      by
      • Verified Purchase
      Dishes don’t dry well at all. An incredible amount of...
      Dishes don’t dry well at all. An incredible amount of condensation left on the inside of dishwasher and dishes. So not super happy with the new dishwasher. Cleans well.
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      Response from BoschAppliancesUSAMar 2, 2023
      Hi Gary, thanks for your review of model SHEM3AY55N. We're sorry to hear that you're dissatisfied with the drying performance. This feedback is important to us and will be shared with the appropriate teams for further consideration. Your dishwasher is designed to dry using the PureDry® condensation drying process. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. It works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. For more information about this process, please visit the following link: https://www.bosch-home.com/us/experience-bosch/puredry. To improve drying, we recommend turning on the Intensive Drying feature (instructions on page 29) and reviewing the troubleshooting tips on page 38 of the Use & Care manual here: http://media3.bsh-group.com/Documents/9001557452_A.pdf. If product assistance is needed, feel free to contact Customer Care at 800-944-2904. Thank you for choosing Bosch. BoschAppliancesUSA
      • Verified Purchase
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      • Verified Purchase
      The Bosch dishwasher operates as advertised. I purchased it...
      The Bosch dishwasher operates as advertised. I purchased it two months ago. So far, no complaints.
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      • Verified Purchase
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      • Verified Purchase
      I'm very happy with my Bosch dishwasher. It cleans better...
      I'm very happy with my Bosch dishwasher. It cleans better than my last GE dishwasher and is very quiet. It is definitely worth the price.
      by
      • Verified Purchase
      Worthy
      Quality entry level model for Bosch
      by
      • Verified Purchase
      Bosch Dishwasher
      [This review was collected as part of a promotion.] Consumer Reports rated this dishwasher equal to the best, and it was considerably less expensive. It is very quiet, and does a great job cleaning-wise. It would have been nice to know that you needed an extra part if you wanted to hardwire it.
      by
        Overall this is a good dishwasher. I've had other...
        Overall this is a good dishwasher. I've had other dishwashers that have had a chemical smell. This one had no smell. The dishes come out clean as long as the water is good and hot. You have to be careful pulling the lower drawer out or it will tip down and catch on the door.
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        • Verified Purchase
        Showing 1-30 of 1,756 reviews