Hi Gary, thanks for your review of model SHEM3AY55N. We're sorry to hear that you're dissatisfied with the drying performance. This feedback is important to us and will be shared with the appropriate teams for further consideration. Your dishwasher is designed to dry using the PureDry® condensation drying process. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. It works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. For more information about this process, please visit the following link: https://www.bosch-home.com/us/experience-bosch/puredry. To improve drying, we recommend turning on the Intensive Drying feature (instructions on page 29) and reviewing the troubleshooting tips on page 38 of the Use & Care manual here: http://media3.bsh-group.com/Documents/9001557452_A.pdf. If product assistance is needed, feel free to contact Customer Care at 800-944-2904. Thank you for choosing Bosch.