Customer Reviews for Bruce American Home Cinnamon Maple 3/4 in. T x 2-1/4 in. W Smooth Solid Hardwood Flooring (20 sq.ft./ctn)

Hi there, Thank you for taking the time to review our product.  We sincerely apologize, on behalf of AHF Products for the unhappy experience you have had with our product. We strive to provide you with the best possible product and service and when you feel that it fails to meet your expectations, it’s important for us to know. For issues on orders, we recommend reaching out to a flooring associate in store at your local Home Depot. If you feel the issues with your flooring itself are manufacturing related, then we encourage you to have the Home Depot flooring sales associate initiate a claim on your behalf. You can take your proof of purchase back to them. Again, I apologize for the experience you had with our flooring.  If you would like to discuss this further, please contact our Customer Services at customeradvocates@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST. Once again, thank you for contacting AHF Products. I hope this information is helpful. Please contact us if you have any further questions. Have a wonderful day.

Hi Steven, 

Thank you for taking the time to post a review. 

We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

Feel free to Customer Services Team at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Information can also be found on our website Florexpert.ahfproducts.com  

Have a wonderful day!

Hi there!

Thank you for taking the time to provide us with your feedback.

We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

Feel free to contact our Customer Services Team at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Information can also be found on our website Florexpert.com  

Have a wonderful day!

Hi there!

Thank you for taking the time to post a review. 

We strive to provide you with the best products and when you feel they fail to meet your expectations, it’s important for us to know.

Feel free to contact our Customer Services Team at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Information can also be found on our website Florexpert.ahfproducts.com  

Have a wonderful day!

Hello there,

Thank you for contacting AHF Products. We are very sorry that your Bruce flooring planks were broken when you received them.  Please contact Home Depot to file a claim and have your order re-shipped.

I hope this information is helpful. If you have any further questions or concerns, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.

Hi Clayton,

Thank you for taking the time to provide us with your feed back.

The Bruce Laurel collection is packaged at random to meet 20 sq ft coverage requirements. Our installation instructions recommend accounting for grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance (10% for diagonal installations; 10-15% for glue down installation). These hardwood floors were manufactured in accordance with accepted industry standards.

The Bruce Laurel strip is a Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.

If there is an issue with the carton you purchased, please contact the Bruce dealer where the material was purchased with a proof of purchase. We do not have individual representatives to inspect your floor; therefore, rely on our flooring retailers who are trained and authorized to inspect them for us.

Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at ahfproductsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

Have a wonderful day!

Hi there!

Thank you for taking the time to enter your comments about this flooring product.

We highly recommend that you protect your floor from direct sunlight. The use of curtains and UV resistant film on large glass doors and windows is highly recommended.

Per information directly from our warranty:

"Changes in color due to aging, excessive moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation of finish/stain) is not considered a defect."

We hope that this information is helpful. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.

Have a wonderful day.

Hi Esol,

It is always important for us to hear feedback on our products, and thank you for taking the time to enter your comments.

We sincerely apologize for the inconvenience you have experienced with your flooring product. Beautiful hardwood floors are a product of nature and therefore not perfect. Every board, even when taken from the same tree, is different in color shade and grading. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies. These grading deficiencies may be of a manufacturing or natural type.

If you feel that the issues you have experienced have to do with the manufacturing of the product, we then encourage you to return to The Home Depot store where you purchased your floor. A sales associate will be happy to inspect the flooring product and file a potential claim on your behalf.

We hope that this information is helpful. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.

Have a wonderful day.

Hello! Thank you very much for taking the time to enter your comments. It is important for us to hear feedback from our customers, and we thank you for taking the time to write us. ​It is our aim to provide quality products and services to our customers and to meet your expectations. Beautiful hardwood floors are a product of nature and therefore, not perfect. Our hardwood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance (10% for diagonal installations). If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased, with a copy of your receipt. A sales associate will be happy to file a claim on your behalf. We hope that this information is helpful. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.

Hi Jackie,
Thank you for entering your comment. We are happy to hear that your flooring product was fine and sincerely apologize for the inconvenience you have experienced with the delivery.
Feel free to submit your comments about the flooring product and maybe upload some photos to the website. Your comments and photos will help other customers with making a flooring decision.
Again, we apologize for any inconvenience and hope this information is helpful. Have a great day.

Good morning. Thank you for taking the time to post a review of our product. I apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations. All wood flooring products are susceptible to indentations and can scratch or dent with enough direct pressure to the surface of the wood. Indentation resistance or hardness is a natural characteristic of the wood species and for that reason Armstrong as well as all other wood manufacturers will not accept claims due to indentations and scratches unless otherwise specified in the written warranty. Again I do apologize for any inconvenience.