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Customer Reviews for DEWALT FLEXVOLT 60V MAX 16 in. Brushless Cordless Battery Powered String Trimmer (Tool Only)

Internet #304154594

Model #DCST970B

Store SKU #1002939916

  • High-efficiency brushless weed trimmer
  • Lightweight design for increased comfort and reduced fatigue
  • Battery and charger sold separately

Customer Reviews

  • 4.3
    out of 1,024 reviews
  • 64% recommend this product
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Showing 1-30 of 1,024 reviews
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  • Verified Purchase
Easy to get started, power was extreme versus other models I have used in the past.
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  • Verified Purchase
It's Dewalt! Heavy tho
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  • Verified Purchase
This tool has a lot of power. Works great.
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  • Verified Purchase
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  • Verified Purchase
High powered
have been looking for a great battery powerful weed eater. This has far passes my expectations. The power is amazing. I would highly recommend thia item .little over priced but a great tool.
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  • Verified Purchase
Smokin HOT!!!
There is a MAJOR issue here. I purchased two 20v trimmers at separate times used them for about 30 mins then smoke came out of the motor of both of them. I upgraded to a 60v and the same thing happened more smoke and failure to work. Returned for the 3rd time. I hate to give up but I see a pattern here DEWALT. Thank goodness I have my super easy to use GAS powered ECHO trimmer that is 10 years old without one single issue. Maybe I will just keep my $324.
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Response from DewaltProductExpertJun 6, 2023
Hello BobbO, I appreciate your feedback on the DCST970X1S 60V trimmer and I'm sorry to hear they are smoking on you. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7325822 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Roxy DEWALT
    Motor Burned Up
    The trimmer worked well for the first few times I used it. Definitely stronger than the 20v version but after about 10 uses (2 times a month for the growing season) the motor burned up. It started smoking and then it made a clicking sound before it completely stopped working. Wouldn’t buy again even though I really like the idea.
    by
    Response from DewaltProductExpertMay 31, 2023
    Hello Joshua.
    I appreciate your feedback on the Trimmer kit and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7281504) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
    Thanks, Maria DEWALT
      This is my third one this year. They work...
      This is my third one this year. They work well than the motor burns out after a very short period of use, like a few hours. Fortunately both Dewalt & Home Depot make it easy to return for a new one.
      by
      Response from DewaltProductExpertMay 26, 2023
      Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the DCST970B. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
      Thanks, Mitzy DEWALT Social Media Team
      • Verified Purchase
      I love my Dewalt stuff but....
      I bought this weed eater and had it a year and it got hot and fried itself. The problem is the motor is on the head of the weed eater and the vents get clogged with grass. I cleaned mine every time I used it but it couldn't take the amount of grass I had to weed eat. The newer ones have the motor up on the handle. A much better idea.
      by
      Response from DewaltProductExpertMay 25, 2023
      Hello Patrick, Thank you for taking the time to provide your feedback on the DCST970B and I'm sorry to hear it got hot and fried itself.
      This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and reference ticket 7236976 so we have all information available from your review.
      Thanks, (Deeris DEWALT
        Easy to assemble. More than enough power to get the...
        Easy to assemble. More than enough power to get the job done quickly. Strongly recommend it!!!!
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        • Verified Purchase
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        • Verified Purchase
        It has more power than I expected. The trigger is...
        It has more power than I expected. The trigger is very sensative but I caught on fast. I woried about the line being so thin and not lasting but it holds up well.
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        • Verified Purchase
        Works well, but issues with line feed
        The trimmer works well and has a good lifetime, but in the week I've owned it, trimmer line has been sucked into the spool three times so that I've had to take it apart rewind the spool and extend the two ends. Maybe there's a way to avoid this but I haven't figured it out yet.
        by
        Response from DewaltProductExpertJun 27, 2023
        Hello Eric.
        I appreciate your feedback. I would like to speak to you about the experience you had with the Trimmer spool. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.
        Thanks, DEWALT
        • Verified Purchase
        Look elsewhere for a trimmer
        This trimmer is just designed very poorly! The first and most glaring design flaw is the motor is on top of the trimmer head where the most grass/dirt will be introduced into it and burn it up! The manual says to clean the filter screen on top of the motor every time it looks dirty, well that's every time you use it, and that does not keep the dirt from getting into in the first place. When the motor burns up from all the dirt that gets into it, then you'll have a $300 dollar piece of trash to send to a landfill. It has plenty of power and goes right through heavy brush the battery lasts a long time (9ah came with mine) but it's very awkward and heavy to use. The grass guard that comes with it is as close to worthless as you can get for keeping debris off you (why should you have to buy a better guard for a $300 dollar trimmer)? I like the ability to vary the speed but I don't see the need for the button on top that you have to hold down to use the speed control. I haven't used it long enough to have a problem getting the battery on and off like some of the reviews have stated and I have a Dewalt blower that uses the same battery and have not had that problem over the last few years of using it. I had a Homelite gas trimmer that I bought new about 35 years ago that still ran after a couple of pulls that I gave away when I bought this trimmer. I would bet that it will still be running when this trimmer is in a landfill somewhere.
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        Response from DewaltProductExpertMay 24, 2023
        Hello Phil.
        Thank you for your feedback regarding the Trimmer. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket (#7221364) so all information is easily available for the agent to assist you further.
        Thanks, Maria DEWALT
          String spool does not work!
          The string spool is a nightmare. It is very difficult to string, and then it never ever feeds no matter how hard or often you tap it while it is running. You cannot even hand feed it when it is off. I have to disasemble the spool and remove the string and put it back on.
          by
            Dewalt 60 volt weed whip is a great tool.
            Works great, like the two speed setting. Battery holds up well. Great purchase
            by
            • Verified Purchase
            This weed eater is perfect for me it isn’t to heavy at all. The assembly was easy also .
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              by
              • Verified Purchase
              A great tool for the job !!...
              A great tool for the job !!
              by
              • Verified Purchase
              Overall it’s pretty good. I’m just a little disappointed that...
              Overall it’s pretty good. I’m just a little disappointed that when you run it on the high setting the battery doesn’t last very long.
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              • Verified Purchase
              This thing is bad*#s a little pricey but we’ll worth...
              This thing is bad*#s a little pricey but we’ll worth it. I will never own another gas trimmer.my only complaint is I didn’t buy it soon
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              • Verified Purchase
              The trimmer worked great, well the one time I got...
              The trimmer worked great, well the one time I got to use it. The charger that it comes with is not the right charger to charge the battery it comes with. So now I have a dead battery and need to pay even more for a new charger. I don’t think this is correct. I will be reaching out to Home Depot for clarification.
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              Response from DewaltProductExpertMay 5, 2023
              Hello. Thank you for your feedback regarding DCST970X1S. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 7070429,so all information is easily available for the agent to assist you further. Thanks, Mitzy DEWALT Social Media Team
              • Verified Purchase
              1 found this review helpful
              It’s as powerful as I had hoped it would be!...
              It’s as powerful as I had hoped it would be! Definitely a great purchase.
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              • Verified Purchase
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              • Verified Purchase
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              • Verified Purchase
              Just short of gas echo and tube/shaft bends
              Falls just short of gas echo in power- less noise but it does have a wine. Tube/shaft bends and needs to be stronger.
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                • Recommended
                I was using the trimmer and the electic trimmer stop...
                I was using the trimmer and the electic trimmer stop working. It spins and quit working each time the switch on. I would like to know how to get a new trimmer head.
                by
                Response from DewaltProductExpertJan 13, 2023
                We appreciate your feedback and are sorry to hear about the issue. We would like to speak to you about the experience you are having. Please contact support at WECARE@sbdinc.com, reference ticket #6321304 and include a brief description of the issue you are having along with your contact information.
                Thanks, Deeris Social Media Rep
                • Verified Purchase
                no regrets
                I had this thing for about two weeks and i love it. the only thing i do not like is the guard. I keep getting grass all over me.
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                  • Recommended
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                  • Verified Purchase
                  Showing 1-30 of 1,024 reviews

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