Hi,
Thank you for taking the time to leave a review about our product. We apologize for any confusion regarding the installation of our unit. We appreciate your feedback and will make sure to update our website description to avoid any future misunderstandings.
Regarding your cancellation request, we are sorry to hear that you were not able to cancel your order in time. Please note that we strive to process all requests as promptly as possible, but unfortunately, there are some limitations on our end on weekends and outside of regular business hours.
We are glad to hear that you are still able to make the unit work, but please do not hesitate to contact our consumer service team if you encounter any further issues or have any other concerns. We are here to help and we want to ensure your complete satisfaction with our product.
If you need any further assistance, please do not hesitate to reach out to us at consumerservice@danby.com.
Thank you for choosing Danby Appliances.
Best regards,
Earl