Bought 15 but 2 ended up warping. Painted right after installed but still had one split and the other warp up in the edges.
by
Response from UFPI RepresentativeMay 29, 2024
Dear Corey,ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
May 12, 2024
As others
Bought 15 caps. Two coats of expensive stain. All have either split or warped within a year. Very disappointing and expensive.
by
Response from UFPI RepresentativeMay 13, 2024
Dear Sig1, thank you for your feedback and we are sorry to hear that you are experiencing problems with your wood post caps. Please note that for any wood portions of a post cap, the Use and Care Manual states that as with all wood products, we recommend that you coat these with a high-quality exterior finish to preserve the wood’s natural beauty and ensure a lifetime of enjoyment. Apply it to all wood areas, including the underside of the cap, before installation. If there is anything that we can do, or if you would like to discuss this further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
Apr 13, 2024
terrible product
we placed 11 of the 12 we purchased and they all warped, cracked, split apart
by
Response from UFPI RepresentativeApr 18, 2024
Hello Laura, ProWoood appreciates your feedback, and we are sorry to hear that you are experiencing problems with your wood post caps. Please note that for any wood portions of a post cap, the Use and Care Manual states that as with all wood products, we recommend that you coat these with a high-quality exterior finish to preserve the wood’s natural beauty and ensure a lifetime of enjoyment. Apply it to all wood areas, including the underside of the cap, before installation. If there is anything that we can do, or if you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Nov 9, 2021
Perfect fit
Had to rebuild my from porch stair hand rails. These were the exact fit for want I needed
by
Verified Purchase
Recommended
Jul 30, 2020
Solid construction, smooth finish and fit perfectly. They look great painted but would also look ...
Solid construction, smooth finish and fit perfectly. They look great painted but would also look very nice stained so the wood grain showed through.
by
Verified Purchase
Recommended
1 found this review helpful
Jul 13, 2020
Poor quality
We bought these and built our fence two weeks ago. I already have 7-8 that are splitting and coming apart. $455 is a lot to pay for this to happen. I’m pretty upset and want something done about this. Please email me or call me ASAP.
by
Response from UFPI RepresentativeJul 23, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
3 found this review helpful
Jun 16, 2020
Very poorly made. Applied to 34 post caps per the directions. Within weeks they were cracked, ...
Very poorly made. Applied to 34 post caps per the directions. Within weeks they were cracked, and separated. I had to pull all of them off. I would not use these ever again.
by
Response from UFPI RepresentativeJun 25, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
1 found this review helpful
Jun 3, 2020
POOR QUALITY
We purchased 39 of these less than 7 months ago and all of them need to be replaced already. The wood states they are treated but they did not hold up. All of them have started to split and show staples. Not sure if this is a quality issue but they did not hold up. We spent a lot of money on these and now they look horrible and old. I would not reccomend this product and hope we will be able to get a refund since the product states 1 year warrenty.
by
Response from UFPI RepresentativeJun 17, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
2 found this review helpful
May 20, 2020
do not waste your money
We bought 30 of these for fence post caps. Half of them are lifitng away from the base and staples are showing that hold this junk together. We built the fence 6 months ago. This product is a waste!
by
Response from UFPI RepresentativeMay 28, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
4 found this review helpful
May 12, 2020
These caps are really poorly made. The quality of wood these days is poor enough - it's hard to ...
These caps are really poorly made. The quality of wood these days is poor enough - it's hard to accept that on top of that we're now seeing products made badly from bad wood. The cuts are uneven, the surface takes a good bit of attention to prepare for stain or paint (rough, with bad spots) and if you wanted a flat top, beware. The two we purchased had two different thicknesses, particularly noticeable on the top cut for the flat top, and one was actually cut on an obvious angle. No flat top here. Basically, it is what it says it is, but if you're looking for quality in material and workmanship and consistency from piece to piece this is not the product for you.
by
Response from UFPI RepresentativeMay 22, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
DIY
Verified Purchase
3 found this review helpful
May 11, 2020
Post cap failure
This product is unsatisfactory
Even though painted and caulked all exposed caps have cracked
As they were cemented to the post top Home Depot will not refund the purchase price of the ten caps I bought
I offered photos of the failing caps however Home Depot would not consider a refund
They should not sell this item
I suggest vinyl caps that can stand the outside weather
I have purchased vinyl caps to replace these flawed products
by
3 found this review helpful
Apr 7, 2020
Great product love it
Great product love it
by
Verified Purchase
Recommended
1 found this review helpful
Sep 10, 2019
Very nice product and good customer service! Materials approx cost $350.00
Very nice product and good customer service! Materials approx cost $350.00
by
Verified Purchase
Recommended
Oct 9, 2018
Great looking post caps. It made the new deck look so nice. They need a coat of stain and poly ...
Great looking post caps. It made the new deck look so nice. They need a coat of stain and poly but I'm super happy with how they look. Worth every penny. And the small recessed flush mount deck lights in the handrail really makes it stunning.
by
Verified Purchase
Recommended
Dec 6, 2016
Like it Looks really good once installed.
Like it Looks really good once installed.
by
Verified Purchase
Recommended
1 found this review helpful
Jan 7, 2012
Disappointed
I installed 4 of these wood post caps 1 month ago. Each one has cracked/split and the top has separated from the skirt leaving huge unsightly gaps. I live in NC and we have had pretty mild weather during the month of December (no extreme temps). My advice is stay away from this shabby product. All 4 are going back.
by
29 found this review helpful
Sep 18, 2024
by
Verified Purchase
Sep 11, 2024
by
Verified Purchase
Aug 28, 2024
by
Verified Purchase
Aug 28, 2024
New post caps with skirts replaced 10+ year rotted out ones. Finish is good, takes stain well makes entire back deck look good again. Most importantly, she’s very happy I finally did it.
by
Response from UFPI RepresentativeAug 28, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! We are happy you are pleased with the product. If there’s anything else that we can help you with, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 14, 2024
by
Verified Purchase
Jul 31, 2024
by
Verified Purchase
Jul 28, 2024
At least 2 of the caps have cracked and buckled already
by
Response from UFPI RepresentativeJul 29, 2024
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 11, 2024
These are coming apart already. They are poorly constructed, held together with bent staples that are falling out. I’ll need to either repair these or return them, they didn’t even last 2 weeks.
by
Response from UFPI RepresentativeJul 15, 2024
Dear JCS, ProWood appreciates your feedback, and we are sorry to hear that you are experiencing problems with your wood post caps. Please note that for any wood portions of a post cap, the Use and Care Manual states that as with all wood products, we recommend that you coat these with a high-quality exterior finish to preserve the wood’s natural beauty and ensure a lifetime of enjoyment. Apply it to all wood areas, including the underside of the cap, before installation. If there is anything that we can do, or if you would like to discuss this further, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 10, 2024
by
Verified Purchase
Jul 10, 2024
by
Verified Purchase
Jul 5, 2024
Cap fits as expected and easily stained.
by
Response from UFPI RepresentativeJul 8, 2024
Dear Home Depot Customer, Thank you for the excellent review! ProWood really appreciates your business, and we hope that you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 3, 2024
Very few stores carried a wood post cap. Additionally the staff went above and beyond to locate them for me.
by
Response from UFPI RepresentativeJul 3, 2024
Dear Gooch, Thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 26, 2024
Better than I expected. Great quality and craftsmanship
by
Response from UFPI RepresentativeJun 26, 2024
Dear Anthony, Thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 19, 2024
Constructed better than those I purchased from you in the past and what these are replacing. Time will tell if they are more durable, they appear to be though.
by
Response from UFPI RepresentativeJun 19, 2024
Dear HomeDepotCustomer, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.