DreamLine is sorry that there was an issue with your order and shipping. We can assure you that your order was packaged with care before shipping. Once your order is placed with a shipping carrier, we have little control, unfortunately. Boxes can be separated after shipping, but DreamLine makes every effort to replace missing parts as quickly as possible. DreamLine places our Customer Support phone number on the front of every manual, and we are here to help in any way possible. If you have not done so already, please contact the DreamLine Customer Support Team at 866-731-2244 or via email at support@dreamline.com. We are available 8am to 7pm EST, Monday through Friday and Saturday from 9am to 5pm EST. We will be happy to help solve your missing parts problem so that you can complete your remodel. Thank you for your purchase and for choosing DreamLine.