We’re sorry to hear about your experience. We suggest contacting Home Depot customer support for your issue. We recommend contacting Home Depot customer support for a resolution. You can reach them by texting "Support" to 38698, 24 hours a day, 7 days a week, or calling 800-430-3376, 7 days a week, 6 am-2 am ET. We hope this helps. Thank you, ECHO