Hello, RightCycle. As you know, many factors may contribute into a performance or longevity of an appliance; unfortunately, it is virtually impossible for us to control what occurs after our appliances leaves our facilities, to determine the exact cause of your fridge not performing as designed. Thank you for your review. No matter the type of review we receive we use them to grow. We greatly appreciate your honest. Only through feedback can we improve the quality, service, and dependability of our product. We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future. Should you need any additional assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye