Hi, we're sorry to hear that you have an issue with scratches causing you to not have a great experience with our Elkay HDU24189F Crosstown Stainless Steel 24" x 18-1/4" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.
https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions