This product is no longer available on Home Depot but i'm hoping to get a response anyway. Heater...
This product is no longer available on Home Depot but i'm hoping to get a response anyway. Heater is a great conversation piece. Doesn't put out much heat but works fine as long as you're near it. I bought 2 heaters, had both for just under 2 years and finally a fuse blew on 1. Not problem until i realized it was due to the heating lamp that blew out as well. Now i'm having a hard time finding replacement heating lamp/element. Lamp is in excellent condition, would hate to throw away for a simple issue as this. Any advice would be greatly appreciated. Need a parts center to order from
by
Sep 21, 2019
I would give this lamp 4 or even 5 stars except the fuse is not at all user replaceable. Ours la...
I would give this lamp 4 or even 5 stars except the fuse is not at all user replaceable. Ours lasted almost 3 years and we loved it! But two days ago it just stopped after about 30 minutes and we could not get it to turn on. Trouble shooting power and visually inspecting the heating element we realized it was the fuse. It has a plastic cap with a very shallow slot as if you could use a dime or screwdriver to twist it of and replace it. But not so! The heat from a blown fuse (or maybe just the lamp itself in normal operation) is apparently enough to melt and fuse the plastic fuse housing to the threads. The plastic is very, very soft so even slightly twisting with a screwdriver totally stripped it!
I tried pliers and many other tools but the housing surrounding the fuse was welded to the plastic. I tried an old trick of heating the screw driver then creating a new, deeper slot in the plastic. That gave me excellent torque, but the entire housing rotated.
I finally disassembled the entire lamp to get at the fuse from inside and it was totally melted from front to back. So no about of coaxing would have released it. And even with all parts of the fuse now exposed I could not work the pieces apart!
At this point I had a piece of junk on my hands, so I removed the fuse by cutting it out to examine it closely under magnification. The fuse has a solid ceramic housing so I had to break it open to examine the metal fuse element inside. Indeed, it had melted so that it was a blown fuse.
Endless Summer needs to fix this issue! They can't let a 30 cent piece of equipment ruin an almost $200 device!
by
1 found this review helpful
Feb 13, 2016
wish it lasted
Loved having this outside. Unfortunately it only lasted 2 months. Do not leave unattended. Ours died right after we smelled the fuse cover melting into an unremovable glob. Reported to Blue Rhino but never got a call back about getting it fixed under warranty. Luckily returning to the store was no hassle at all.
by
6 found this review helpful
Sep 18, 2020
Burns out too fast
This product may be out of stock because they really shouldn't sell it. I've had two and they both just quit one night. Cost's more to repair with new heating unit than buying a new one. Can't see buying a new one every year. Good looking but not quality. Buy something else.
by
Aug 25, 2020
Assembly was a nightmare !!
Lamp is great !...
Assembly was a nightmare !!
Lamp is great !
by
Verified Purchase
Jun 4, 2020
Does exactly what I need. Pleased....
Does exactly what I need. Pleased.
by
Verified Purchase
Feb 11, 2020
looks nice. confusing instructions for assembly. not as...
looks nice. confusing instructions for assembly. not as powerful as hoped
by
Verified Purchase
Jan 15, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 31, 2019
The lamp was red not cherry wood colored. It looked...
The lamp was red not cherry wood colored. It looked totally different than on the website. It was also surprisingly difficult to assemble. I returned it to the store.
by
Verified Purchase
1 found this review helpful
Dec 10, 2019
Stopped working within one week. It was only used three...
Stopped working within one week. It was only used three times for thirty minutes each time.
by
Verified Purchase
1 found this review helpful
May 14, 2019
These ( as we have three others- two tall another...
These ( as we have three others- two tall another short) are not only beautiful in our garden / fireplace / farm table setting.., people always ask WHERE did we find them! So much better - functionally and aesthetically - than those other ugly towers!!! Thanks for continuing to supply these!!!
by
Verified Purchase
Feb 5, 2019
Looks good and works great....
Looks good and works great.
by
Verified Purchase
Jan 22, 2019
The unit gave out very little heat and quit working...
The unit gave out very little heat and quit working completely in less than a month
by
Response from EndlessSummerExpertFeb 4, 2019
I am so sorry to hear that you had this experience with our electric patio heater. If you still have the unit please give us a call at 800-762-1142 so we can help resolve the issue so you can enjoy the unit as it is intended.
Verified Purchase
Jan 22, 2019
Worked for less than 5 days. Will be returning...
Worked for less than 5 days. Will be returning it.
by
Response from EndlessSummerExpertFeb 4, 2019
I am so sorry to hear that you had this experience with our electric patio heater. If you still have the unit please give us a call at 800-762-1142 so we can help resolve the issue so you can enjoy the unit as it is intended.
Verified Purchase
2 found this review helpful
Dec 27, 2018
Yes, I would recommend this product. I now have three of them.
Yes, I would recommend this product. I now have three of them.
by
Verified Purchase
Recommended
Dec 26, 2018
Assembly was a nightmare. Instructions were inadequate and I never could get it to stand flat du...
Assembly was a nightmare. Instructions were inadequate and I never could get it to stand flat due to central rod extending too far beyond base. I never bothered to plug it in and am returning it to store today.
by
Response from EndlessSummerExpertJan 2, 2019
We are very sorry to hear that you have had a negative experience with one of our electric patio heaters. If you do still have the unit we would appreciate the opportunity to assist you with the assembly so that you can enjoy this unit. Please give us a call at 800-762-1142 if we can be of any assistance.
Verified Purchase
Nov 20, 2018
Its a nice heater. Easy to assemble. ...
Its a nice heater. Easy to assemble.
by
Verified Purchase
Nov 10, 2018
Used this for 2 weeks on the porch. Loved it...
Used this for 2 weeks on the porch. Loved it until it broke! We also ordered a tall floor model. This works fine. The coil in the small one appears to have been stretched or huridly installed compared to the near coil in the tall lamp.
by
Response from EndlessSummerExpertNov 15, 2018
So sorry to hear that you are having trouble with this unit. We always aim for 100% customer satisfaction. Please give us a call at 800-762-1142 so that we may have the opportunity to make this right for you.
Verified Purchase
1 found this review helpful
Oct 29, 2018
I use it nearly every day for myself and my...
I use it nearly every day for myself and my two dogs. It is warming and allows me to continue to use my porch here in Maine into fall. Of course, wear a hat and coat, or wrap up in a blanket! This does not heat as if it were summer! I am very, very pleased with this addition to my quality of life.
by
Verified Purchase
Oct 9, 2018
must have been a return. was missing the wrench and...
must have been a return. was missing the wrench and all interior styrofoam packaging broken. after 3 hours of assembly could not overcome missing wrench needed to tighten top of unit to hold upright. so frustrated gave it to my neighbor’s kids for paintball practice.
by
Verified Purchase
May 8, 2018
Good looking heat lamp. Cool evenings takes the chill off. Very warm.
Good looking heat lamp. Cool evenings takes the chill off. Very warm.
by
Verified Purchase
Recommended
Apr 20, 2018
I bought this heater in Nov. of 2017. It is good looking and it warmed well. last night I was s...
I bought this heater in Nov. of 2017. It is good looking and it warmed well. last night I was sitting next to it when the fuse area started smoking and flames were coming out. I would not
recommend. The number that Home Depot has for the co. is a survey to make you buy sometHINg and iF YOU don't you are disconnected.Bear4
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Response from EndlessSummerExpertApr 24, 2018
We are very sorry to hear that you had a problem with our Electric Patio Heater. We take great pride in our products and they go through rigorous testing to ensure their safety to our customers. Please contact us at 800-762-1142 so we can get this issue resolved.
3 found this review helpful
Apr 10, 2018
Looked great, good quality, however it only warmed...
Looked great, good quality, however it only warmed you up if you were siting directly under it. I returned it.
by
Response from EndlessSummerExpertApr 24, 2018
So sorry that you had a poor experience with one of our items. The unit should definitely warm more then just directly under it. If you do still have the unit I hope you will contact us at 800-762-1142 to give us the opportunity to rectify the issue.
Verified Purchase
Apr 3, 2018
This was defective. The center pole was 2 inches too...
This was defective. The center pole was 2 inches too long. This prevented this from standing in a stable position. Also said the cord was 6' long. But in reality it was 43"
long. I returned this tabletop electric heater to Home Depot.
by
Response from EndlessSummerExpertApr 9, 2018
Very sorry to hear that you had a negative experience with our Electric Patio Heater. If you do still have the unit we would appreciate the opportunity to make it right buy contacting us at 800-762-1142.
Verified Purchase
1 found this review helpful
Mar 6, 2018
Not only does it do a good job but it...
Not only does it do a good job but it looks great
by
Verified Purchase
Jan 31, 2018
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 19, 2018
I cannot see this on my computer. This is...
I cannot see this on my computer. This is the 2nd lamp I have had and absolutely love it but hope it lasts longer than the first one.
by
Verified Purchase
1 found this review helpful
Jan 16, 2018
It was not easy to assemble ...
It was not easy to assemble
by
Verified Purchase
Jan 2, 2018
Very pleased with appearance and performance....
Very pleased with appearance and performance.
by
Verified Purchase
Dec 26, 2017
Very nice. This will extend our use of the...
Very nice. This will extend our use of the deck in fall and spring.