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Customer Reviews for Franklin Brass Futura Wall Mount Round Closed Towel Ring Bath Hardware Accessory in White

Internet #100347983

Model #D2416W

Store SKU #136915

  • Franklin Brass round bathroom towel ring in white
  • Bathroom accessory made from zinc to resist rust and tarnishing
  • Hand towel holder features concealed mounting hardware

Customer Reviews

  • 4.1
    out of 330 reviews
  • 67% recommend this product
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Showing 1-30 of 330 reviews
Broke before I placed the towel, second piece not even installed
Installation was really easy using my own drywall anchors and included screws. As soon as I moved the ring up to add towel, the plastic snapped and the ring kind of hangs in there. I unboxed second piece and moved it just a little bit, snapped again. Well, that's not a coincidence. I will buy different brand and return this junk to the store. The O-ring is too tight and plastic cap too thin.
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    Absolute garbage
    Does not mount to the wall. So loose. Wish I had read the other reviews first. I hope you dont waste your money.
    by
    Response from FranklinBrassSupportApr 5, 2021
    Thank you for taking the time to write to us.  We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team FranklinBrass
      Okay, but doesn’t attach well to the wall.
      The towel ring looks fine (it’s $10, don’t expect high end) and was fairly easy to install, but I am not happy with how loose it is after mounting. If you touch it, the actual mounting part slides around and pulls away from the wall. I have tightened the useless tint screw as much as it will go, but it doesn’t make much difference. It looks and feels like it’s going to fall off the wall every time you dry your hands. It will do for a short time since I just bought the house, but when it gets to the point when I’m having people over I am going to replace it. It looks nice at first, but once you touch it the moving around makes it look and feel cheap and poorly installed.
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      Response from FranklinBrassSupportMay 18, 2020
      Miranda, Thank you for taking the time to leave us your thoughts. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team FranklinBrass
        2 found this review helpful
        Very plain and not terribly sturdy but it does the job in a lightly used bathroom. Easy to instal...
        Very plain and not terribly sturdy but it does the job in a lightly used bathroom. Easy to install and does the job inexpensively. It feels a little flimsy but I just installed it so don't know how it will hold up.
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        Response from FranklinBrassSupportApr 8, 2020
        Mar, thank you for taking the time to provide us with your thoughts. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Our Customer Care Specialists are available to offer any assistance with installation or other questions. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team FranklinBrass
        • Verified Purchase
        • Recommended
        This was so easy to install. Looks great in our guest bathroom.
        This was so easy to install. Looks great in our guest bathroom.
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        • Verified Purchase
        • Recommended
        Towel Holder
        Towel holder looks nice, is priced fairly, and is pretty easy to install.
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          • Recommended
          1 found this review helpful
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          • Verified Purchase
          This help with my bathroom real good it’s a nice thing
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          Love it,l love the color and I get to hang it up wherever l want it and it is not too bulky, it's just the right size l need to put in my bathroom, l thank you for helping me find the right one. BUNNY
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          Returned and exchanged for a different style, nothing negative about this product, just decided with a different style
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          • Verified Purchase
          They work great in the two bathrooms we have
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          • Verified Purchase
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          • Verified Purchase
          The base does attach securely to the wall mounted bracket. The pin does not screw in enough so the base wobbles and slides left and right. I'm absolutely amazed this product made it to the shelves. Would highly recommend avoiding this product.
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          Response from FranklinBrassSupportApr 18, 2024
          Bgcolo, thank you for taking the time to write to us. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Our Customer Care Specialists are available to discuss your concerns further. Please contact us directly at customersolutions@libertyhardware.com Monday to Friday 8:00 a.m. to 5:00 p.m. EST. ~Best, Liberty Hardware Customer Care Team. FranklinBrass
          • Verified Purchase
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          • Verified Purchase
          I'll be returning it to the store. The bracket doesn't hold the towel ring. Terrible product
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          Response from FranklinBrassSupportApr 22, 2024
          Dear valued Customer, thank you for taking the time to write to us.  We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Our Customer Care Specialists are available to discuss your concerns further. Please contact us directly at customersolutions@libertyhardware.com Monday to Friday 8:00 a.m. to 5:00 p.m. EST. ~Best, Liberty Hardware Customer Care Team. FranklinBrass
          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          Flat head set screw
          Based on the horrible installation reviews, I actually installed this on a piece of wood before I attempted it on my wall. The problem is the set screw is not an Allen wrench head. Which is what is stated in the instructional video. The instructions on the box is pitiful. You need the smallest 1/8 of an inch flathead screwdriver or bit to install the set screw. If yours is wobbly it's because the set screw is not tight enough. If they had included a wrench there would be no problem.
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            Hook is great just the right size
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            • Verified Purchase
            After 5 years the little rubber gromets holding the ring in place failed so we bought another one and took the little gromets out of it. Low quality, not built to last. But relatively quick and easy to install and cheap to purchase.
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            Showing 1-30 of 330 reviews

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