Mar, thank you for taking the time to provide us with your thoughts. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Our Customer Care Specialists are available to offer any assistance with installation or other questions. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team