Customer Reviews for GE 0.9 cu. ft. Smart Countertop Microwave in Stainless Steel with Scan to Cook Technology

Hello, Thank you so much for connecting. We're so very sorry to hear that your new microwave isn't working properly. We certainly understand how disruptive it can be when your unit isn't heating. We do see that a you are currently working with one of our agents on this case, who has reached out via email. Please respond at your earliest convenience. We sincerely apologize for the inconvenience. Best wishes. - Tierra@GEAppliances

Greetings! Thank you for taking the time to leave us a review. We are so sorry to that your new microwave has not lived up to your expectations due to the quality and the workmanship of the appliance. This is in no way the consumer experience that we strive for, and we will be sure to pass these comments along to our product design teams for review. We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our appliances. - Adrian@GEAppliances

Hi, We appreciate you leaving a review for this microwave oven. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding the door. Thank you for your time and consideration. -Sylvia@GEAppliances

Hi! We appreciate you for taking the time to leave us a review. We are ecstatic you are loving your new microwave and its compatibility with Alexa. This is such a beautiful model with many great heating features that we are happy to hear you're enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your microwave for many years to come! - Adrian@GEAppliances

Hi, We're sorry to hear your microwave stopped working after 2 weeks. That can be unexpected, and we'd like to help any way we can. We recommend contacting the retailer about your microwave's warranty. The terms of your GE Appliances warranty can be found on page 19 of the owner's manual. Here's a link you can use: https://products-salsify.geappliances.com/image/upload/s--9eGF5wg4--/72d3cbef252b999c7dd7072e2cf6040f26b413f7.pdf?_ga=2.64148143.1291034340.1695305181-575474648.1665505672 Please let us know if you have any additional questions. We'd be more than happy to help. -Sylvia@GEAppliances

We're happy to hear that things are going well. Your comments about the quality are much appreciated as we are always eager to improve. Happy cooking!- Kianna@ GEAppliances

Hello - Thank you for taking a moment to connect and share your review. We're sorry that the control panel is not as visible as expected. We are definitely going to share this with our product team for review. We definitely think having lit up controls can be a great idea for our models going forward. Thank you again for sharing this with us. Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA

Good afternoon. Thank you so much for taking the time to provide us with a review on your microwave. We are very sorry to hear that the power behind this model is not quite what you had expected. On this model, the power level may be entered or changed immediately after entering the featured time. You can see more details on how to adjust your microwave power levels on page 8 of the user manual linked here: https://products-salsify.geappliances.com/image/upload/s--9eGF5wg4--/72d3cbef252b999c7dd7072e2cf6040f26b413f7.pdf? Your concerns are super helpful to us. Our product teams review this information in order to learn where improvements can be made in future models. Please feel welcome to connect back with us at any time. -Haley@GEA

Hello there, We’re thrilled that you’ve been impressed by your new microwave; the sensational stainless-steel finish is sure to look fabulous in any kitchen, and we’re thrilled that you’ve been enjoying the ease of use this model offers. We really love the convenience you get when connecting this model through the SmartHQ app, and the convenience cooking controls make operation a breeze. Thank you for making GE Appliances part of your home and please know we’re here should you need any assistance. -MichaelB@GEA

Hello, Thank you for taking the time to leave a review on your new countertop microwave. Your feedback is valued and very important to us! With that being said, we're sorry to hear that you are having some trouble connecting your microwave to WIFI. You can refer to page 14 of the owners manual at the link below for instructions on connecting WIFI: https://products-salsify.geappliances.com/image/upload/s--9eGF5wg4--/72d3cbef252b999c7dd7072e2cf6040f26b413f7.pdf?_ga=2.188083115.2046881088.1683556031-697366987.1683027753 If that doesn't help, you can contact the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com We hope this helps. Thanks for your review! -Devin@GEA

Hello - Thank you for choosing GE Appliances. We apologize for the inconvenience caused by the 900 Wattage microwave not being powerful enough to cook your dinners. We understand your disappointment. Adjusting the cooking time according to the wattage mentioned in the manufacturer's guidelines is important to ensure optimal results. Please refer to the owner's manual at https://images.thdstatic.com/catalog/pdfImages/e2/e2e5914e-3d88-4344-bdbe-d4014106c7e0.pdf to explore the cooking features of this microwave for the best use. We hope this helps! We're always here if you need anything. Take care, Shayla@GEA

Hello - We regret to hear that this has been your experience with this microwave and that it died, and you had to return it. We understand how disappointing this must be. We hope we get the opportunity to earn your trust back in our brand in the future. Reach out to us directly if you have additional questions. -Kacie@GEA