this is for the combo but they won't let me leave 2 reviews
I left a review in January about part being backorder and horrible customer service. since then my combo IS NOT DRYING CLOTHES have to have repair again tomorrow to see why it takes 5 hours to dry a comforter and sheet and over 9 hours to dry towels. I cannot get in touch with ge like they asked me to because I cannot locate them on Facebook. I hate this machine and DO NOT RECOMMEND THIS FOR ANYBODY. would love to be able to get a real washer and dryer that works and get rid of this scrappy thing but am not allowed to return. have to clean the filter in the the pedestal after every load just so it does go bad again.
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Response from GE AnswersApr 19, 2024
Please look for GE Appliances or GE Profile on Facebook or X to send us a private message. We are eager to assist you.
Sep 10, 2023
Cheaply Made, Flimsy, No Replacement Parts
We purchased a set of these when we purchased our new washer and dryer. Once of the drawers was broken when the installers set them up. They ordered a whole new unit and replaced the drawer. About 2 months ago, the other one broke. I attempted to fix the drawer front, but it is made so cheaply that their is barely anything for the screw to hold on to. Really poor design of holding the front face to the drawer.
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Response from GE_AppliancesSep 12, 2023
Greetings! We appreciate you providing us with your feedback. We are so sorry that your washer pedestal has been experiencing issues with the drawer. This is definitely not the consumer experience that we strive for with any of our products. We will be sure to share these comments with our product design teams so they can make the necessary changes. Thank you for choosing GE Appliances for your home. We hope to gain your trust back with our products. - Adrian@GEA
Customer review from geappliances.com
Nov 25, 2022
EXTREMELY POOR QUALITY!!
The cover on the dryer drawer broke off in less than one month. The metal also bends easily and doesn’t seem to hold the weight of the appliance. Not to mention I had to return a drawer because it came bent up and they would not simply exchange it. I had to wait two weeks for a refund and had to reorder it. I would not recommend. For this price and the low quality, I would have much rather went with a different pedestal option. Unfortunately, I had one pedestal installed and was stuck getting the other.
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Response from GE_appliancesDec 1, 2022
Hello - Thank you for taking the time to write a review. However, we are sorry to learn that your original pedestal had to be returned due to damage, and that your new pedestal cover has fallen off, and the metal bends easily. We understand that would be pretty disappointing, and we genuinely apologize for any trouble this has caused.
The pedestal drawer has a weight limit of 25 lbs and function best with items evenly distributed.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Customer review from geappliances.com
Oct 23, 2021
Not worth the money.
I ordered two of these pedestals and one had missing parts which prevented installation of my GE dryer. Contact GE if that happens to you. If you are using yhe pedestal forbthe GE gas dryer, just know the pedestal is slighter bigger than the dryer.
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Verified Purchase
9 found this review helpful
Mar 31, 2021
Excellent...
Excellent
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Verified Purchase
Mar 18, 2021
Received a broken product
The delivery people who came to install our brand new GE GFW850SPNRS washer and GE GFD85ESPNRS dryer (we are very happy with both) started to prepare installation of the pedestal when low and behold the front face of the pedestal was hanging by a thread. - the plastic screw holes that are held by 4 screws were all broken. We had purchased two and 1 of them came defective out of box. I am hoping GE is able to send a replacement pedestal front cover or a brand new unit. When you pay this premium price you would expect an undamaged product.
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Response from GE AppliancesMar 23, 2021
Hello! Thank you for choosing GE Appliances! We hope you are enjoying our new UltraFresh laundry units. We hate to hear about the broken pedestal you received and know having this uncompleted look must be aggravating. We have sent you an email to see if we can still help in anyway. Thank you for bringing this to our attention.
Customer review from geappliances.com
Jul 30, 2020
Heavy duty and very roomy to store all kinds of stuff!
Heavy duty and very roomy to store all kinds of stuff!
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Verified Purchase
Recommended
2 found this review helpful
Jul 13, 2020
A tad pricey but..
You're paying almost 30% of the price of each washer/dryer so you have a pedestal to prevent your back from hurting so much. It does make your room look a tad smaller if you have a lower ceiling since it makes the machines look huge. It does help with storage, though. Many don't need this if they aren't too tall, but even at 5'8, it makes it a bit more comfortable for me.
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Recommended
12 found this review helpful
Apr 7, 2020
I wasn't sure I would like the pedestal and didn't know if I wanted to spend the extra money on i...
I wasn't sure I would like the pedestal and didn't know if I wanted to spend the extra money on it but I'm glad I did. My previous washer did not have one and this makes it so much easier to get clothes in and out of the washer. Plus it adds storage space.
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Verified Purchase
Recommended
5 found this review helpful
Sep 18, 2024
The overall experience was a nightmare!
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Response from GE AnswersSep 18, 2024
Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Verified Purchase
Sep 11, 2024
Very unstable Home Depit promised installation included and the delivery people just literally dropped it and didn’t even want to haul the old one out and they later lied and said installation was not included it’s reprehensible and waste of time and money
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Response from GE AnswersSep 11, 2024
For the best resolution, please get in touch with Home Depot through their support line at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will best be able to assist with delivery and installation matters.
Verified Purchase
Sep 8, 2024
Had this for months now. Saved alot in electricity, soap and time. What a great product
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Verified Purchase
Sep 4, 2024
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Verified Purchase
Sep 4, 2024
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Verified Purchase
Aug 31, 2024
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Verified Purchase
Aug 18, 2024
Stylish
I'm writing this review to counter all of the negative reviews given. I purchased these pedestals the summer of 2020. Due to COVID they were delivered and installed in April 2021.
I loved them! The color was magnificent and they gave me the laundromat feel. In the 3 years that I have used them, I have never had a problem. They are extra roomy, allowing me to put large bottles of laundry supplies in them. For someone with limited space, this was excellent!
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Recommended
Customer review from geappliances.com
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
Had it delivered has not been balanced since I’ve had three techs out and another one coming today to try to get it balanced it’s been a roller coaster. Now a happy customer right now.
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Response from GE AnswersAug 15, 2024
Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Verified Purchase
Aug 14, 2024
The item is broken and still waiting to the item to be replaced. Everyone I call Home Depot about the fix they act like it’s the first time I have called.
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Response from GE AnswersAug 15, 2024
To best address your concern, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store.
Verified Purchase
Jul 24, 2024
Perfect fit, like the extra space the drawer offers.
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Verified Purchase
Jul 17, 2024
I love this washer. My clothes come out smelling great, they are clean. It is the best!!!!!
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Verified Purchase
Jul 14, 2024
Great for storage, but moves constantly
This puts the unit at a nice level for loading and unloading, and has a lot of storage for detergent, softener, an iron, and more. The problem with this though is that it slowly moves to the left of the laundry room with every use. We have had to have multiple people come help us move it back into place multiple times. It is currently shifted and I noticed the rubber on the back foot is destroyed. Too heavy to replace the foot but also don't want to scratch the floor. Frustrated.
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Response from GE AnswersJul 15, 2024
Thank you for reaching out and bringing this to our attention. We would like to know a little more if you could please send us a PM/DM on any of our social media pages and please reference this review.
Recommended
Jul 12, 2024
wow. the 16 in height laundry pedestal really makes a difference in looks of the washer/dryer, ease of getting clothes in and out and making things around not being in the way.
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Verified Purchase
Jul 10, 2024
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Verified Purchase
Jul 10, 2024
Although the delivery was a few weeks later than first announced, it gave us time to prep the room.
The delivery guys were pretty nice too. They double checked the delivery and made sure all the components were not damaged.
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Verified Purchase
Jun 26, 2024
I recently purchased the GE 28 in. Wide Laundry Pedestal with 16 in. Height in White, and unfortunately, it did not meet my expectations. I initially ordered the 16-inch pedestal but later realized it was too bulky for my laundry space and made filling the detergent dispenser uncomfortable. I wanted to exchange it for the 7-inch pedestal, but when I contacted customer service, they informed me that returns or exchanges were not possible once the pedestal had been attached to the machines.
This experience has left me quite disappointed, especially considering the importance of customer satisfaction and the flexibility one would expect when making such a significant purchase. I regret my decision and wish I had known about the return policy limitations beforehand.
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Response from GE AnswersJun 28, 2024
Thanks for sharing your insight. We appreciate your feedback about the pedestal, that we'll be sure to forward to our design team. Thank you for being part of the GE Appliances family.
Verified Purchase
Jun 26, 2024
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Verified Purchase
Jun 19, 2024
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Verified Purchase
Jun 12, 2024
does this work with profile PFQ97HSPVDS ?
does this work with washer and dryer combo PFQ97HSPVDS ?